“Reliable partner for pricing data”

Pros

Across multiple markets and channels, it has been a good tool for tracking prices and the support team has always been responsive whenever we needed help. We mostly rely on the API which lets us automate data transfers into our own system and enrich that information with additional data. After using it for several years it has proven user friendly enough for our needs and delivers good value for the cost. We looked into quite a few alternatives before choosing it and overall it has been the right fit.

Cons

Every now and then there are tracking issues and we need to contact the team to get them sorted out but that's fairly typical with tools like this.

“provide excellent overall value”

Pros

Compared with other tools in this space, Price2Spy delivers one of the strongest price-to-performance ratios I have seen. It gives us comprehensive competitor price tracking features, stays reliable and offers excellent value for the money.

Cons

Initially the interface can feel a little complex and not especially user friendly. After spending some time with it though, it becomes much more comfortable and practical to use for everyday work.

“Features are powerful”

Pros

Whenever we needed help, the customer support team responded quickly and the range of technical options feels almost unlimited.

Cons

Each pricing plan does cap the total number of websites you can track although we were able to find a solution that worked well for our needs.

“Service is outstanding”

Pros

Right from the beginning I was genuinely thrilled with the service I received. The quality went well beyond what I expected and the team handled everything with an impressive level of professionalism from start to finish.

Cons

Honestly the only issue is that they reply to my requests almost too fast.

“easy to use!”

Pros

I find it easy to use and the backend team has been excellent whenever support is needed.

Cons

Every now and then some prices don't get scraped correctly so I still have to manually review certain links.

“Reliable tool with caring support”

Pros

Using it every day has been a very positive experience. It's simple to use, the customer support team is very helpful and overall it's an amazing piece of software for our daily work.

Cons

One thing that could be improved is the product removal process since deleting products could be more simple.

“Gave ecommerce a powerful edge”

Pros

Price2Spy has been a strong and effective solution for our business especially when it comes to staying competitive in today's fast moving e-commerce market.

Cons

Getting a project off the ground can take a bit of time and some troubleshooting to make sure everything is configured correctly which is fairly normal for this kind of setup. Once that initial phase is done though, most of the work can be automated.

“tools are very friendly”

Pros

Getting data out of it is pretty easy and the interface is very user friendly overall. On top of that the support team has been excellent and very responsive whenever needed.

Cons

The pricing is fairly high for the amount of resources required and there's also no option to track pricing in physical retail environments.

“fits our budget”

Pros

I must say getting this into our daily routine was not a hassle and it's simple to use and analyze as long as you choose the manual approach. It's also very competitively priced which makes it a reliable option.

Cons

Its only downside came from our decision to handle things manually so that's really related to our internal strategy rather than the software itself.

“Alerts are helpful”

Pros

Using this has been very easy and whenever a competitor changes a price, I get an email alert right away. The customer service team has also been very helpful whenever needed.

Cons

The interface isn't particularly fast but since I rely on the email alerts more than anything else, it hasn't been a major issue.

“Dependable tool”

Pros

No matter which site I have tested it on, it has been consistently dependable. The email notifications are incredibly useful and the ability to customize them or limit how many you get makes them even better. It also avoids the overcomplicated feel that a lot of similar tools have, yet I still have not run into anything I needed that wasn't included.

Cons

It does take a few minutes to get used to the interface and understand how everything works but once that clicks, you get an impressive amount of flexibility and control.

“Issue reporting was very handy”

Pros

Being able to report issues right on the website is really convenient.

Cons

When dealing with more complicated websites some parameters have to be configured separately and that comes with extra cost.

“fixes happened quickly”

Pros

The tool is simple to use. Also the interface is uncluttered, the reports are clear and having support available in Dutch is a big plus. Plus it works well with an Access database which made implementation practical for us. It helps us outsource a lot of the work and whenever something comes up, the issues are resolved quickly.

Cons

I really don't have any major complaints. Once in a while it misses certain pages but that is usually corrected again by the next price check.

“Competitor monitoring was extremely powerful”

Pros

Keeping an eye on our main competitors takes very little effort with it and it has become an important part of our pricing strategy. We're definitely very happy with the product.

Cons

There's really nothing we dislike about it. The only thing we'd want is a few interface improvements to make the user experience even better but overall it's already very good.

“Daily reports provided real help”

Pros

The daily price change report and the price matrix report have been especially useful and both features make tracking pricing much more practical.

Cons

Nothing seems missing here as it's genuinely very helpful software.

“Weekly price summaries were helpful”

Pros

Getting a weekly email summary of the price changes we set up has been really useful.

Cons

It does take a bit of time to figure out the best structure for your product database but once you set up a system that fits, it becomes very easy.

“Alerts are proven reliable”

Pros

One thing that has been very useful about this platform is how well it integrates and adapts to other platforms whenever they update. It sends email alerts with internal and external market data, competitor activity, pricing and product profitability which makes it possible to study, analyze and compare everything in real time. That helps both the company and the user apply the right marketing strategies and make better decisions to position products at a higher level and scale them effectively online. The notifications can be received on both mobile devices and PCs which makes staying updated much more convenient.

Cons

A downside is that the software does not fully automate price-data comparison in a way that guarantees a 100% complete product match. Because of that part of the matching process still has to be handled through a mix of manual and automatic work.

“Pricing insights were extremely powerful”

Pros

The wide range of reports in this software makes it possible to analyze my company's pricing very accurately. On top of that the customer support is excellent as they are always available and quick to resolve any issue.

Cons

There's nothing about this product that I wouldn't recommend.

“Data monitoring is spot on”

Pros

One thing that really sets this product apart is its unique feature set. It does a very good job of monitoring data and the customer service has also been consistently helpful.

Cons

I have not come across any weak points with this software.

“features-rich tool”

Pros

From a market monitoring standpoint the software is very well built. It has all the functions you need and the biggest plus is its support team which is both quick to respond and really knowledgeable. The company handles questions and fixes issues in an agile, efficient way.

Cons

If there's one thing I'd still want improved, it would be this tool getting better at detecting matching competitor products automatically, without requiring us to manually add their URLs.