“Support responded every single time”

Pros

Whenever I need assistance someone picks up the phone quickly and if they cannot give me an answer right away they always follow up within the timeframe they promised.

Cons

We've noticed a few errors in the commission calculations although that may be related to the transfer from QuickBooks.

“it always delivered results”

Pros

A flexible, rules based setup fit our commission program really well. Once everything was in place, moving data into and out of the system was hassle free.

Cons

Getting the implementation finished took a while although a lot of that came from the way we had been managing commissions internally. In the end it helped simplify much of that process.

“highly configurable tool”

Pros

Right from the start this software has stood out for being highly configurable and capable of handling all of our commission needs.

Cons

A number of features still require direct assistance from the team instead of being fully self-managed. That said they've been very responsive with every request and have been able to take care of anything we've needed so far.

“Commission tracking worked well”

Pros

Keeping commissions calculated accurately is a big plus and it's also really helpful that reps can log in to check both their commission details and overall performance whenever they need to.

Cons

It can take a fair amount of time to get fully comfortable with the system and understand how everything works at first.

“interface is decent”

Pros

Working with it has been pretty hassle free. The system is user friendly, flexible enough to run across the entire population or only for selected individuals and it manages complex calculations well. Also it integrates with third party systems to bring in data for those calculations and the interface is clear and simple to navigate.

Cons

Reporting is where it could be better. Some reports are only accessible while the pay period is still open which makes it difficult for managers to revisit older reports later on. It would be much more useful to have the option to go back to prior periods and run those reports again. On top of that report generation can be slow, usually taking around 3 to 5 minutes.

“Commission splits were done right”

Pros

Importing data into the system and exporting statements have both been really useful. The ability to calculate and split commissions across multiple agents has also been especially helpful.

Cons

I don't have any complaints. Everything has been working exactly as expected without any issues.

“I like this tool”

Pros

The reports are clear and importing data is not a problem.

Cons

It is a little expensive for my budget and the software includes a lot of extra features that don't really apply to my needs so I end up ignoring them. Even with that I am happy with the program.

“pretty easy to use”

Pros

Right away the system is easy to use and the reports are clear, perfect and professional looking.

Cons

The part that could use some improvement is adding users, creating new part numbers and assigning commission percentages to each of them.

“basics are always clear”

Pros

After the initial setup of the core items, even someone without much experience can pick up the basics of the software pretty quickly. The support team is excellent as well as they are responsive, helpful and available in real time when needed.

Cons

A downside is that processing tasks and entering information can involve a few repetitive steps.

“Customer service is my fav”

Pros

From the start the customer service has been excellent and the functions and screens are user friendly overall. Also it is generally quick to learn and easy to use.

Cons

At times system upgrades have caused problems with data imports although the latest updates have not created any issues so it may have already been fixed.

“Glitchy reports held it back”

Pros

Once you get used to how it works, the platform is fairly easy to use overall.

Cons

The system gets pretty glitchy and the reporting features leave a lot to be desired.

“Reliable partner for complex programs”

Pros

Even with tight timelines and a complicated business setup, QCommissions has consistently managed to deliver. Having it as a partner has made it possible for us to roll out some fairly complex programs that would have been difficult to execute otherwise.

Cons

I'd still like to see more functionality for end customers, along with the option to customize statements on our own.

“Quick to learn and use”

Pros

The good thing is that even without a technical background, I was able to pick up this software quickly because it's very user friendly. Adding rates and entering adjustments is not a hassle and I really like being able to print statements in either PDF or Excel format.

Cons

One thing that could be better is how incorrect adjustments are handled. If you enter one by mistake, you have to reverse it and enter it again so it would be much more helpful to have an option to simply delete the incorrect adjustment.

“Reporting and compliance both decent”

Pros

From day one it has been easy to work with and gives us the reporting and audit trail we need to stay compliant. It supports both the plan and our agents by generating the reports required to process commissions accurately. Also it adapts well to the capabilities and limitations of our system.

Cons

At this point I have not run into any issues. It's easy to use, delivers exactly what we need and has been an overall excellent tool.