“Smart support with cart boosts”

Pros

Rep AI has been a big help with handling simple customer questions around returns, promotions and discounts, which has cut down on how often customers need to reach out to us. I also really like the way it recommends products to add to the cart and mirrors the customer's language in a natural way. Training the Sales and Support skills is easy, adding FAQs doesn't take much effort and the initial setup was quick and painless.

Cons

I feel like the Support skills could still use a bit more refinement.