Brad S.
Information Technology and Services, 1-10 employees
More than a year
“Does it all with integrations”
Pros
Honestly, there's not much to complain about. This software covers just about everything and also integrates well with third-party integrations.
Cons
I really don't have anything negative to point out. They've continued improving it over the years as technology has evolved.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
renaud m.
Medical Devices, 11-50 employees
More than a year
“Works well for field service”
Pros
This software worked really well for managing field service tasks with a smaller team. We had 15 people using it and didn't run into any problems.
Cons
As a CRM outside of service work, it wasn't a very strong option. We tried using it for sales CRM for a while but it didn't end up being the right fit.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
3
Functionality
7
Chris L.
Computer Networking, 1-10 employees
More than a year
“Perpetual license raises some concerns”
Pros
The software itself is good but my issue isn't with the product. What bothers me is the company behind it and the fact that a client's perpetual license can be turned off.
Cons
A management decision to disable a perpetual license is the real problem here.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
