Legal Services, 500+ employees
More than a year
“Well-crafted and well-supported”
Pros
The integration with Outlook is so seamless and it works well with companion applications. Any issues are resolved quickly.
Cons
I think the reboots may be necessary depending on the network configuration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Accounting, 11-50 employees
More than a year
“Great software! Very helpful”
Pros
Capturing emails of people we are communicating with is incredibly helpful.
Cons
It is not always completely accurate. There have been instances where it was used and did not pull the information over correctly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 500+ employees
More than a year
“Strong synchronization between Outlook and Salesforce”
Pros
At the moment we're using the integration between Outlook and Salesforce. It automatically imports data into Salesforce, which we prefer over Salesforce's own tools. It works flawlessly.
Cons
There are sometimes synchronization errors but the team works with us to resolve them.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Education Management, 500+ employees
More than a year
“It really combines all the best features”
Pros
It consolidates everything I need into one location, making it easy to archive the paperwork I use most often.
Cons
Setting it up with different accounts can sometimes result in no merging, causing duplicates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sales, 500+ employees
More than a year
“Excellent software!!”
Pros
One of the most beneficial aspects of this tool is the continuous and consistent updates. They simplify everything ensuring I never miss anything.
Cons
A downside is that I have to remember I have the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“Simplifies tracking prospecting emails and syncing events with our CRM”
Pros
The standout feature of this software is its ability to save time by integrating with Salesforce, allowing direct addition of contacts, events and accounts from Outlook. Once it's set up, it's incredibly easy to use. It becomes essential for work.
Cons
There's nothing to dislike. It does exactly what it is designed to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sales, 11-50 employees
More than a year
“Great Salesforce integration enhances productivity”
Pros
I utilize Revenue Grid to log emails in Outlook with relevant accounts in Salesforce. It operates flawlessly and saves a lot of time.
Cons
Syncing can sometimes take a little longer than expected but it's not a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
VP, WMP Hybrid Sales, 500+ employees
More than a year
“Outstanding customer support”
Pros
The customer support has been fantastic. Eugene was highly responsive and extremely helpful.
Cons
The feed occasionally breaks, which causes problems with data synchronization.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Business Development, 500+ employees
More than a year
“Excellent tool, easy to navigate”
Pros
The seamless integration with Salesforce and the user-friendly experience are the main advantages for me.
Cons
Sometimes the clicks and opens are inaccurate, but it's nothing too significant.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9