“Support responds pretty fast”

Pros

One thing that has really stood out is how quickly the support team responds and how helpful they are every time we run into a problem or need answers about our account. I am able to get assistance fast which makes a big difference. Their receptionists also do a very convincing job of sounding like part of our in-house team and that creates a better experience for our clients.

Cons

Getting started wasn't particularly easy. It took roughly two to three weeks of trial and error before everything was finally set up the way we wanted and that was pretty frustrating during the process. That said its customer success team did stay responsive and ended up crediting back part of our initial contract because of the delays with the setup.