“Sales insights come through clearly”

Pros

The software was pretty easy to use and the setup only took a few clicks to get everything running. If you already use Salesforce CRM, extending it was quick and natural. Plus it helps us assess business opportunities directly from CRM data by pulling in customer interactions across different channels like Teams meetings, Outlook emails and more.

Cons

Its AI is definitely powerful but the results still need to be reviewed carefully because the algorithm takes time to learn properly. It can also misread things when users write in different languages or use slang. On top of that some menu functions can be confusing for people who are not familiar with it and report generation usually requires more advanced knowledge.