“Convenient scheduling for customer texts”

Pros

One of the most useful parts was being able to schedule customer text reminders for the weekend and set them to go out at exact times.

Cons

The downside was the pricing for text packages. There wasn't a middle option so we'd often go over our limit but not by enough to justify paying for the next tier which felt way too expensive.

“offers flexible customization choices”

Pros

The app offers plenty of customization options which is something I really like.

Cons

Setting up campaigns can seem a bit manual at times.

“similar to mobile use”

Pros

Using Skipio is very convenient and it works just like a regular cell phone.

Cons

For some reason the reminder options seem to be broken.

“Effective for mass text messaging”

Pros

Being able to schedule and send bulk text messages all at once is a big advantage.

Cons

It's priced higher than some alternatives although they do offer packages for different business sizes.

“Powerful texting engages customers effectively”

Pros

Skipio's automated texting and two-way interactive communication setup has been outstanding and genuinely valuable for staying connected with our customer base.

Cons

The lack of a direct Salesforce integration is a serious gap and it's something we definitely feel in our day to day operations.

“Strong fit for CRM marketing”

Pros

Being able to connect it with marketing CRMs and use it for sales has been a big advantage.

Cons

It still doesn't offer a native integration with Salesforce.

“Powerful texting with campaign features”

Pros

One of the best parts is being able to schedule text messages, build campaigns for strong customer service and follow-up and send a single scheduled message to my entire client base so I can share important updates with them quickly and efficiently.

Cons

I do wish there were customizable forms built in for collecting data and information instead of needing to send people to a Google Form. It would also help if keyword responses could be sent immediately rather than having to wait about a minute for the reply to go through.

“Affordable texting with compliance concerns”

Pros

Getting it set up didn't take much effort and the cost is pretty low. The unlimited one to one texting is also a really nice feature to have.

Cons

A big concern is that they don't follow TCPA regulations which could leave you exposed to major lawsuits if any message includes anything even remotely related to marketing.

“Dependable communication via SMS”

Pros

It is the best way for us to stay in touch with customers through SMS. Also the platform is easy to use and has consistently been dependable for our team.

Cons

One limitation is that it doesn't connect with our POS system which means every contact has to be entered by hand. It would save us a lot of time if that integration were available.

“Boosts personal client follow ups”

Pros

Keeping up with clients has become much simpler with it. Being able to set up custom automated messages instead of sending generic system generated ones makes outreach feel much more personal. It's especially helpful when new prospects come into the gym because we can follow up quickly and make them feel valued and important.

Cons

Honestly we don't have any complaints. It has helped our business operate much more efficiently and we've noticed a big increase in both gym attendance and client responses.

“Great for after hours client messaging”

Pros

Skipio has been an excellent way to stay in touch with clients even beyond normal office hours.

Cons

At times clients weren't completely sure how they were supposed to reply to our messages through it.