Anonymous
Alternative Dispute Resolution, 11-50 employees
“Time-saving call scheduling advantage”
Pros
Having this platform take care of calls and scheduling has saved me a lot of time and money and I haven't needed to hire a dedicated assistant because of it. I am genuinely very pleased with it as it's been an excellent platform.
Cons
I haven't run into any problems or glitches while using the platform. Overall it's been a very positive experience.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Tasnima T.
Small Business, 11-50 employees
“Natural call handling with reasonable pricing”
Pros
Right from the start I find it practical and easy to work with. Getting everything set up is fast and the platform does a good job of turning basic business details into a working AI receptionist without needing any technical know how. The part that impressed me most was how natural the call handling sounds. Calls get answered reliably, information is captured accurately and the summaries make it simple to go back and review conversations later. The pricing is also very reasonable and having a free plan makes it especially appealing for small businesses that want to try it out before expanding.
Cons
The experience has been very positive but the onboarding could use a bit more depth. A few extra explanations, examples or short tutorials would make it easier for new users to understand all the available features faster. Some of the more advanced options are not immediately visible in the interface so better visibility or clearer documentation around those features would improve the experience even more.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Tanvir Ahmde S.
Small Business, 11-50 employees
“Excellent AI assistant for calls”
Pros
Getting started with Sloane is one of the easiest parts as it's quick to set up and the AI sounds surprisingly natural during real calls. The onboarding moves fast and being able to pull business details from a website or Google Business profile makes the whole setup process feel very simple. It handles calls really well, collects the key information and sends useful summaries afterward without coming across as robotic. I also like how clear the pricing is especially with a free plan included because it gives small businesses a chance to try it out before making a commitment. Overall it looks like a professional thoughtfully designed tool that solves a real business need.
Cons
One thing that could be improved is the onboarding which is very minimal. That helps keep it fast but first-time users would probably benefit from a little more direction. A few short explanations, examples or visual walkthroughs would make the process clearer and help set expectations. Also even though the main features work well, the interface could do more to showcase or expand on advanced customization options and analytics so users can better understand everything the platform can do.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8