3PL Warehouse Manager Reviews

Pros

So user friendly for warehouse managers to keep track of reports, stock status, order summaries and transaction histories including shipment details such as weight, dimensions and tracking numbers. It covers everything I need from a customer service perspective.

Cons

It has limitations when it comes to capturing real-time dollar values for international shipping. I wish I could send an order and use its values for customs documents but it's restricted to static values for each product.

Pros

It's powerful features have really made a difference in how I manage and sort inventory. They have become much more efficient now!

Cons

Location management features of the software sometimes fail.

Pros

I like how easy it is to search for orders by status and the inventory reports are helpful especially for tracking the remaining shelf life of our products.

Cons

Some reports are misleading due to their layout, showing inventory that we don't physically have even though it appears in the reports.

Pros

It's easy to learn, implement and import or export data.

Cons

We don't have direct access to the database, the reporting is quite basic and building complex reports on our own is not possible.

Pros

I really value the personalized support from the onboarding and customer success teams. This helps us move closer to the best in-class reputation we strive to provide our clients.

Cons

Some essential tools are not fully developed for the Australian market, leading to unexpected and costly workarounds.

Pros

The flexibility is unparalleled! The system adapts to so many of our unique needs and situations.

Cons

Honestly it's been so great that I can't think of anything negative to say.

Pros

The user interface is fantastic. The company does well with the basics and seems to have a forward-thinking approach to development.

Cons

There are challenges with polishing and enhancing existing features.

Pros

The setup, usage and adoption of this product are simple. The training curve for new employees is minimal.

Cons

The communication about updates and new features could be improved. It would be better to have a more detailed overview of what's coming.

Pros

I appreciate how easy and smooth the system is. You simply tell it what you need, and it handles the rest.

Cons

We havent had many issues. The only downside is the slow response time for ticket resolutions.

Pros

I specifically love the flexibility it offers for sorting orders and data allowing me to print orders in batches that meet my needs. This feature is great because it saves our warehouse pickers time and boosts their productivity.

Cons

One thing I didn't like about It is that customer users don't have access to all items unless there's active inventory. If an item has no inventory, the client can't see it unless they run a stock status report. I believe all items should be visible even if they have zero quantity available so clients can easily check them.

Pros

We started using Skubana / Wxtensiv Warehouse Manager as we outgrew our previous order routing platform. This tool enabled us to set processing logic on all orders and route them appropriately, while also simplifying our worldwide inventory visibility and purchasing.

Cons

Support can take a while to fix bugs. Our account manager is responsive, and bugs are rare, but they can take a month to be resolved after being identified.

Pros

The integration with the application and its potential as a user-friendly platform is a key benefit.

Cons

Nothing to mention here.

Pros

It makes order fulfillment simple and easy to manage.

Cons

The user interface and experience for handling returns and billing could use some work. The return process is complicated, it would be much easier if there were an option on the Smart Scan app for processing returns. Right now, everything is manual and can take up to 5 minutes per return order.

Pros

When I first started in Logistics and was introduced to Warehouse Management and 3PL, the product seemed intimidating. However once I got more comfortable, I realized how easy it is to use and if mistakes happen, there are multiple ways to fix them. The customer support and Help Center provide excellent guidance, making it easy to troubleshoot and resolve issues.

Cons

I had a client asking if the order status could match the statuses in their backend system, such as Returns, Exchanges, and Order Changes, since they use WooCommerce. When I told them those statuses aren't available in 3PL, they were a bit disappointed. I believe having these statuses would benefit both the customer and our company. Also it would be great if we could delete orders rather than cancel them as cancelled orders still show up in the Orders Tab. This mixes them up with completed orders that are closed as well.

Pros

The ease of implementation and the great working relationship with the implementation team were major pluses.

Cons

The order functionality is poor, with orders often not being pulled through properly. Support is also very slow and doesn't provide long term solutions or root cause analysis. Kitting functionality doesn't work correctly and we have to either use alias SKUs or constantly transfer inventory between SKUs. High order volumes break the system so we have to limit the batch size, otherwise, it takes hours to process. For a high-volume facility, this software isn't ideal. The small parcel service is very limited and requires many extra steps making it better suited for slower LTL facilities.

Pros

It's very simple to understand and use. The best part is how responsive their customer service is.

Cons

I wish there were more detailed reports or the ability to go beyond what's currently available.

Pros

3PL Central is a simple, intuitive product that works well. It's very powerful and provides all the features of a premium product at a much more affordable price.

Cons

Nothing to mention here.

Pros

Tech support is excellent! It's easy to view current inventory and generate reports.

Cons

It's almost impossible to calculate storage fees accurately.

Pros

It makes both inbound and outbound processes easy to manage.

Cons

Some of the sub-layouts are small and difficult to navigate.