Item Software Reviews

Pros

ITEM.COM built their system to make sure everything runs smoothly with order fulfillment and inventory accuracy. The voice notifications are a game changer, guiding my warehouse team on exactly what to do next without needing special experience and it makes sure nothing gets done wrong. At first, I thought it was just another WMS/OMS with the usual features at a decent price but once I started using it, I realized this is really nextlevel. It has features that most other software is missing. Maybe some of these features were in expensive systems before but this is the first time I've seen it in something this convenient and it really changes the game.

Cons

You really have to follow their system for it to work. Taking the time to go through the setup process carefully will definitely pay off but you need to make sure things are done right from the start. Don't expect it to only help with part of your operation because it's designed as a full solution, not just individual features.

Pros

I use it every day as VP of Sales. It lets me quickly add or fix live data about the supply chains of all our clients. I can easily sort by facility, client or even by the operation title. The system tracks key data points and adds in photos of the operation, which is super helpful for claims and improving operations. I can also pull data in different ways to spot exceptions. It's an essential tool for me, and one of the best parts is that it works for both retail and D2C channels. It's not easy to find something affordable that handles both. This system works for anyone, from a small Shopify seller to a big operation handling thousands of omnichannel transactions daily with big retailers and B2C.

Cons

It'd be nice to see more visual data analytics, kind of like Microsoft BI. Most of the reporting right now is Excel-based.

Pros

The team is always available to work through different scenarios. There are regular chances to improve things with weekly discussions, and if needed, I can even loop in the developers.

Cons

It didn't include a replenishment program, which was a letdown.

Pros

It's super user-friendly and easy to use. no unnecessary stuff!!! The dark theme is perfect for my eyes too.

Cons

The timer goes off during idle time but maybe a softer sound would be better. Other than that, I don't have any complaints about the program.

Pros

ITEM.COM created their system with best practices in mind ensuring accurate order fulfillment and inventory tracking. The voice notification feature is a game changer as it guides your warehouse team step by step, so no mistakes are made even if they lack experience. Initially you might think this is just another WMS/OMS with typical features for its price but once you start using it, you will see that it's the next generation of software. These features were likely available before in high end systems costing six or seven figures but this is the first time I have experienced such convenience.

Cons

To get the best out of this system you need to follow the process carefully and honestly, the time and effort spent setting it up correctly will pay off but you must dedicate time to get it right. Just remember it is not a tool that will help just a small part of your operation as it is designed to be a full solution, not just individual features.

Pros

As the VP of Sales I use this tool every day. It helps me easily input or adjust live data across the supply chains of various clients. I can filter by facility, client and even separate operations by title.The system tracks important milestones and improves them with photos of the operations which is incredibly helpful for claims management and improving operations. Also I can pull data in various ways to identify exceptions. Overall it is an invaluable tool and what makes it stand out is that it serves both RETAIL and direct to consumer (D2C) channels. It is rare to find an affordable solution that covers both. This system works for everyone from a small Shopify shipper to a large operation handling tens of thousands of omnichannel transactions with big box retailers and B2C arms.

Cons

It would be great to have more visual data analytics similar to what we'd find in Microsoft BI. As for now most of the reporting is still Excel based.

Pros

Having access to the team to work through scenarios is a big plus. Our weekly discussions help us keep improving operations and we can loop in the developers when needed.

Cons

The system didn't offer a replenishment program which disappointed me.

Pros

It is very user friendly and simple like no unnecessary complications and yes, the dark theme is my fav as it is perfect for visibility.

Cons

One thing I noticed is that the timer sound during idle time can be a bit loud. I feel like a softer tone would likely be more appropriate. Other than that there is nothing negative to say about the program.

Pros

Item Software is simple, works well and is quite beginner friendly as it is really easy to understand and get started with.

Cons

There is not much to complain about honestly.

Pros

It is packed with all the features needed to manage our warehouse effectively.

Cons

The pick process could be a bit simpler for the warehouse team.

Pros

The UI is user-friendly, I have got admin access to most functions, it's easy to troubleshoot problems, it's simple to maintain and the support team is quick and helpful.

Cons

Report customization is limited so to track KPIs, you end up having to combine multiple reports. Also, features like automatic cycle counting have some quirks that make them hard to fully implement.

Pros

Like I said in the title, this is honestly the easiest and most flexible warehouse management software I have used so far.

Cons

I think it's a solid software with almost no faults.

Pros

The API is flexible, it connects to Amazon Vendor Central, logs activity in detail and even supports rate shopping.

Cons

It would be great to have a higher level structure for LPNs, like being able to manage pallet LPN, carton LPN and serial numbers so the system could enable picking or other tasks based on whichever LPN or serial number gets scanned.

Pros

The flexibility is great and the development team is always willing to help out when I need it.

Cons

The search function could use some improvement I think . It doesn't let you use critical filters in saved searches like other software.

Pros

The API connection and team have made setting up integrations pretty seamless.

Cons

There's quite a bit of customization that needs to be done before you can fully use it.

Pros

The best thing about it is that it is packed with useful features that make running the warehouse easier and more efficient.

Cons

Well I feel like the pick process could be simplified a bit for the warehouse team.

Pros

This platform's UI is user friendly with administrative access to most settings and functions. Also I find it reasonably easy to troubleshoot, simple to maintain and the support team is responsive and helpful.

Cons

Customizing reports is a bit limited so to run KPIs we often have to combine multiple reports. I also noticed some system functions like automatic cycle counting have quirks that make them difficult to implement.

Pros

As I mentioned in the title this is by far the easiest and most flexible warehouse management software I have used.

Cons

It is a great software with almost no issues.

Pros

The API is flexible, it connects smoothly with Amazon Vendor Central, gives clear activity logs and includes helpful rate shopping tools all making things easier for us to manage and optimize.

Cons

I feel like it would be helpful to have a higher layer for LPN. For example we might need a data/inventory structure for pallet LPN, carton LPN and serial numbers. The system could then enable picking or other activities based on whichever LPN or serial number is scanned.

Pros

One thing I really like is the flexibility as it is quite impressive and the development team is always willing to spend time helping when needed which is great too.

Cons

The search feature is missing some key fields that other software lets us use in saved searches which makes it less powerful than it could be.