Abby Reviews

Pros

Interface looks nice but for me it's not very practical. Getting used to it turned out to be quite complicated and required more effort than I initially expected, which slowed down my workflow more than I had hoped.

Cons

I feel like it's hard to get used to, the service isn't reliable and the support team won't bend, even when the bug is clearly their fault.

Pros

The main advantage is its price but when it comes to invoicing, it doesn't meet my needs. The interface is difficult to use, payment management is basic, bugs appear frequently and overall it feels like a poorly coded solution.

Cons

I'm stuck with a bug that won't let me mark a deposit invoice as paid. The amounts all match perfectly, so no issue there. Now I'm just waiting on customer service but the real problem is no one's actually responding.

Pros

I have figured out that it offers nothing more than its competitors and lacks detailed quarterly breakdowns of revenue by sales and service, which limits my ability to analyze the business effectively.

Cons

It doesn't handle VAT declaration timing correctly. Saying it's fully compliant isn't true. Importing invoices from a previous system is a pain, especially if they have both sales and services. It makes me think that no one tested it for people who sell and repair.

Pros

I can invoice for immediate tax credit advances using the system, which is a helpful feature when it works properly. However, it doesn't operate consistently and this inconsistency sometimes causes delays that disrupt my workflow and create unnecessary frustration.

Cons

I feel like customer support is almost nonexistent. Specially, waiting a whole week to get help when billing stops working could seriously harm a business.

Pros

I find the system simple and easy to understand, with a effortless setup process that makes it quick for new users like me to become comfortable and start using it effectively without much trouble.

Cons

I don't see anything bad or negative about the product. Everything I've used so far has worked fine for me without any real problems.

Pros

I like the style of the application because it's clear, well-organized and pleasant to navigate through during my daily tasks, which helps me stay efficient and focused throughout the day.

Cons

I'm getting more and more frustrated with the support team not answering me. I pay for their highest plan and still report problems, even asked for some sort of goodwill gesture but days go by without any reply.

Pros

I think that the services offered are well-targeted and address genuine needs, making the system more suitable for businesses like mine that are seeking focused and effective solutions.

Cons

I've noticed some actual errors, probably because the solution is still pretty new. When I contact chat support, they usually take more than two or three days to respond which slows me down.

Pros

This software is easy to use and has all the functions I need. The free version is often more than enough and the paid plans remain affordable, which makes it a great value for my needs.

Cons

I honestly don't even know what to say for this question. Nothing comes to mind right now.

Pros

The interface is interesting and user-friendly, making navigation and daily operations smooth and enjoyable for me. It helps me complete tasks efficiently without any unnecessary complications.

Cons

The way features and updates change how it originally worked has turned into a real issue for me. The tech chat isn't up to the mark and often gives conflicting answers, always siding against the user instead of actually considering feedback. I feel like my money could've been better spent elsewhere.

Pros

I appreciate that the software supports immediate tax credit advances, which is very convenient for eligible users like me and helps speed up the whole process significantly.

Cons

I feel like support is basically nonexistent, especially when there's a bug. Imagine not being able to bill from one day to the next. Wait times stretch past a week, sometimes even two or three weeks. On top of that, features are limited unless you go for their most expensive plan which costs way more than competitors.

Pros

The free version is very complete for a small business starting out, offering enough features for me to manage operations effectively without needing immediate upgrades.

Cons

If I notice a mistake after finalizing it, I can't cancel an invoice. That is really frustrated for me when I need to make quick corrections.

Pros

I really value the customer service and how easy the setup was. They provided exactly what was promised and I found the recorded calls helpful for quality and future reference.

Cons

It ended up costing too much for us. We'd get a couple of calls a day but the receptionists often put leads on hold which drove the price higher. Plus, for a counseling service, letting leads know their call is recorded isn't great because it might make them feel less comfortable sharing personal info.

Pros

This software has electronic signature, online payment and integration features, which is really a big plus. The software is versatile enough to meet all my modern business needs efficiently.

Cons

I can't set up automatic invoice creation through the API which would've been really handy for my workflow.

Pros

As a self-employed person, I find the software simple to use and stress-free especially with the helpful tutorial. I started with the free version and then upgraded to Pro, which perfectly fits my document customization needs.

Cons

I haven't really spotted anything majorly wrong. Everything's good overall. If I really nitpick, the online payment setup is kind of annoying to configure but it's nothing I can't handle.

Pros

The clear dashboard and smooth export options make it easy for me to use, while customizable invoices and complete records keep all my purchases and sales well organized.

Cons

The development feels all over the place with too many bugs and unfinished things. Important features like integration with WooCommerce or WordPress are taking way too long to roll out.

Pros

I find it easy to use and appreciate the responsive and friendly technical support, which ensures I have access to a very complete set of features whenever needed.

Cons

I've run into a few bugs here and there but they actually show me the team is always trying to improve things. Any little hiccup I've had was fixed fast by their amazing tech crew.

Pros

Getting started was very easy for me. It has customizable invoices and quotes, automated personalized emails, instant tax credit advance management and excellent customer service throughout.

Cons

There's still no mobile app yet but I know it's being developed and I'm honestly excited to try it once it's out.

Pros

It's simple to use and supports the Immediate Advance feature, making processes faster for me as an eligible user and reducing delays in my workflow.

Cons

I haven't found any real downsides. For the way I use it, the basic version covers everything I need.

Pros

I tried it out to test new invoicing tools and created several invoices without trouble. It also generates quotes and allows me to easily track them all in one place.

Cons

Abby is super handy for me but I do have to be connected to the internet all the time to use it which can be a bit limiting.

Pros

The software is simple, fast and clear to use. They have added benefits of connecting directly to URSSAF, which simplifies processes for me significantly and it is very helpful.

Cons

The color scheme feels too plain and doesn't give me much visual contrast, so I wish it stood out more.