Ace Reviews

“WEBAR? ACE? INTERPROSE?

Pros

Exporting accounts into Excel is something I find incredibly convenient. The seamless process of transferring data from this software into Excel spreadsheets not only saves time but also enhances my workflow by providing a straightforward method to organize and analyze information. This feature allows me to efficiently manage and manipulate data, ensuring that I can easily track and monitor financial transactions, generate comprehensive reports, and make informed decisions based on accurate data analysis.

Cons

Performing certain actions involves too many steps. My team takes longer due to system sluggishness with accounts containing many bundles. I'm dissatisfied with inaccurate reports and slow service responses. I especially dislike being informed of extra charges for items or corrections when ACE created the report or jobs.

“Ace Collections Software

Pros

The ability to integrate with other vendors, automate tasks, and stay ahead in technology and applications is a standout feature.

Cons

There's a lack of usable examples and training for their analytics reporting tool. Constructing queries incorrectly, linking multiple tables, can be confusing without SQL knowledge and might lead to timeouts or errors.

“Exceptional

Pros

We are a small agency and implementing this software improved the efficiency of our day to day business 100-fold.

Cons

None.

“A working software

Pros

This software is of top-notch quality, incredibly user-friendly, and backed by highly professional customer service. It's a worry-free choice.

Cons

My team has been thoroughly impressed, and we hope for continuous improvements.

“This is a great software program for keeping track of all paid and unpaid items.

Pros

The program functions well and is continually improved. Customer service has been consistently great!

Cons

The program has a bit of a learning curve, and it's slow-going. I haven't mastered it yet, but I feel confident in the system and the assistance from customer service. It's a very helpful tool to work with.

“I used this product when it was still WebAR

Pros

I find this product invaluable for maintaining organization within our company. I appreciate the ongoing efforts to enhance the app's functionality.

Cons

Their customer support wasn't the best at the time, but it seemed they were striving to improve. I'm unsure of their current response time.

“Great app

Pros

It's an excellent software application for tracking payments and balances, providing clarity on who has been paid and who hasn't.

Cons

There are no significant criticisms; like any software, there's a learning curve initially.

“When it is working it is great, when it doesn't it is a nightmare.

Pros

The automation feature, when operational, is highly beneficial.

Cons

We've been using WebAR for four years now. Between years two and three, we noticed a decline in customer support. However, beginning this year, they've addressed this by hiring more staff, and the improvement is noticeable. Previously, I had to chase support for updates and questions, but this year has been a complete turnaround. Responses are now timely, informative, and helpful. I rate customer support a 3 due to past poor service on average, but if this trend continues, it could easily be a 5.

“WebAR is the most robust & impressive collection system I have ever used.

Pros

This system's configurability for A/R and debt collection management is unmatched in my 25 years of industry experience. From small agencies to large national ones, it stands out for its automation capabilities and extensive functionality.

Cons

Is there a con? There's nothing negative about this system. If I had to stretch and find something I like least, it could be the setup time. However, if you're objective and serious about maximizing the system's benefits, setup time isn't a purchasing factor but a planning and development one. Investing time upfront in proper setup translates to daily time savings because the system handles tasks automatically.

“Lifesaver!

Pros

As a Tenant law firm dealing with debt collection, discovering WebAR has been a game-changer. Their team has been incredibly supportive in customizing the software to meet our specific needs, offering regular meetings and training sessions, including helpful video tutorials.

Cons

The dashboard could use some improvement; we haven't received accurate totals from the start.

“Webar software review

Pros

This software is highly functional, with frequent updates to enhance performance. Interprose has been consistently helpful and supportive, offering efficient payment processing and online debt management options. While it took some time to learn, its efficiency once mastered is undeniable.

Cons

I wouldn't recommend these people to anyone.

“Great value & flexibility

Pros

The software's flexibility, training options, customization capabilities, ease of use, and affordability make it a standout choice.

Cons

Some features are missing since it wasn't designed for my market, which incurs development costs.

“Great Product Poor Execution

Pros

It's cost-effective, mostly reliable, and offers time-saving features that I find quite useful.

Cons

Make sure all your questions are answered before completing training. Customer support is slow, and there's no user manual or external explanations for features. Updates lack follow-up on new features.

“SIMPLE USE

Pros

It simplifies account retrieval and I appreciate how effortlessly reports can be generated.

Cons

Whenever I have an issue, Tim answers the phone warmly, as if we're old friends. He never makes me feel foolish for making mistakes.

“review of WebAR usage

Pros

My experience with WebAR was hindered by its lack of Mac compatibility. In today's environment, software compatibility with Mac is essential for me.

Cons

It can be challenging at times.

“WebAR user review

Pros

The user-friendly interface and efficient worklist and data management are impressive.

Cons

The current state of the system's reports and dashboards indicates that there is room for enhancement. There are areas where the functionality and user interface could be refined to provide more insightful data presentation and smoother navigation.

“Great software for our small business!

Pros

WebAR has revolutionized our daily operations! It's streamlined payment processing and record-keeping significantly, and their responsive technical support has been a big plus.

Cons

Switching from one account to another is a bit slow.