Ace Reviews

“Great modern, browser-based collection software platform

Pros

The flexibility to customize and integrate via API is impressive.

Cons

Migrating data from other systems and mapping it can feel tiresome.

“The best app for debt collection management

Pros

No matter how many ways you need to adapt for debt collection, Ace has got your back. It can be set up in virtually every way possible to help you achieve your goals. I have been using this software and have worked with small as well as large organizations with ease. Managing hundreds of clients is no longer an issue, and it automates a lot of your work so that hiring dedicated employees is useless. There are so many other features, and I would love to explore them further.

Cons

It would be a stretch to call it a con, but the system is a bit difficult to get a grasp of. There are a lot of features that need more attention to be implemented properly, and then the training is long as well. However, this part of the software is more of an expected hurdle than an unexpected one. A piece of software this advanced definitely needs extra effort from the user to bear fruit. Once you set up everything in detail, youd honestly see the benefits pretty soon.

“Interprose Ace

Pros

It has a sleek design, and I can view all essential data on one screen. The use of icons to highlight important alerts is skillful.

Cons

Currently, I don't see any drawbacks. As I continue to use it, I expect there will be suggestions for improvements.

“ACE Software is the best on the market

Pros

I appreciate that we can manage and tailor many options within ACE to suit our needs, such as reporting, correspondence, workflows, and jobs.

Cons

I couldn't set up our own mapping for importing return check data, but Interprose arranged it for us outside of ACE.

“Amazing Company!

Pros

Interprose's team is exceptional from client engagement through to daily operations. Their support is always timely, and they frequently update their software. Switching to them was the right choice for me!

Cons

They address non-functioning features or needed additions every month through updates.

“You'll need to wear sunglasses (the future's so bright)

Pros

The system's architecture allows us to make decisions at the consumer level rather than just at the debt level. This is crucial for managing medical debt bundles effectively through our internal database. ACE supports our system flow and adhoc reporting needs perfectly.

Cons

The trade-off for flexibility is complexity. Since we don't have full-time IT staff, we're slower to adopt changes. Although the wider range of plug-in interfaces is excellent, it's taking us some time to implement due to our small size.

“Thorough Planning!!!

Pros

Moving from our outdated proprietary system to this software allows us to directly align with our business needs, significantly boosting our team's efficiency and revenue.

Cons

Since we're still in the planning phase, I can't point out any dislikes at this time. The functionality seems significantly better than our current system.

“If your looking for a great collection system at any level let me tell you why ACE is your answer

Pros

This software is intuitive at every level, enhancing our collection efforts. Beyond debt collection, it's invaluable during legal processes, enabling us to automate legal correspondence and adhere to state-specific regulations. ACE empowers us with detailed case management, judgments, garnishments, and robust reporting capabilities for both productivity tracking and client transparency. Plus, the continuous updates and comprehensive training make it a game-changer for us!

Cons

The trust accounting on the small business platform could be improved. That's the only negative I have about this software.

“Sample Review

Pros

The marketing presentation by team effectively showcased the product's capabilities and potential cost savings.

Cons

You can accelerate the conversion time.

“IMPRESSIVE

Pros

This is the finest system I have ever used. its the finest system of any agency that I had to audit for the bank.

Cons

The only thing I can make a stretch in being a thing that I "like least" could be the setup time.

“Personal favorite

Pros

We love its features. It is very user friendly and extremely useful for us.

Cons

Nothing.

“WOW

Pros

ACE is the best software we have tried. For the pricing, it offers outstanding features.

Cons

None.

“Full marks for this software

Pros

ACE has made our work life so much easier. It is easy to navigate and handle. Reporting tools are great.

Cons

I didnt find any negative thing about this software.

“Excellent for Collection

Pros

ACE has crossed all our expectations honestly. The performance is great and we have been using it for a long time now. The best software for us.

Cons

Honestly, nothing. I love it way too much.

“Good product, can do better though

Pros

ACE is reliable and comparatively cheaper than competitors. The software also has so many cool features.

Cons

Customer support is extremely slow. Updates arent always good and are sometimes complicated.

“its ok

Pros

The user interface is quite friendly. The features are easy to understand and use.

Cons

The features are not up to the mark. Other substitutes are available.

“WebAR review

Pros

It's very intuitive and easily customizable to meet our requirements. The customer service is excellent, and I particularly love the work lists, which we didn't have with our previous solution.

Cons

It functions more as a third-party collection tool, whereas we're not a third-party collection agency.

“Bad experience

Pros

Accounts can be pulled into excel easily.

Cons

The software is supposed to save time but with the number of clicks, while performing certain tasks, the time only gets wasted. Reports are literally never accurate.

“great

Pros

I have had a great experience. The software has very useful features.

Cons

its a bit slow for its price.

“Excellent

Pros

It automatically updates the account applies for the payment and/or updates all credit bureau reporting. The best thing about ACE is the automated payments system allows my debtors to login and make partial payments, payment-in-full, or simply dispute their account.

Cons

No cons.

“WEBAR? ACE? INTERPROSE?

Pros

Exporting accounts into Excel is something I find incredibly convenient. The seamless process of transferring data from this software into Excel spreadsheets not only saves time but also enhances my workflow by providing a straightforward method to organize and analyze information. This feature allows me to efficiently manage and manipulate data, ensuring that I can easily track and monitor financial transactions, generate comprehensive reports, and make informed decisions based on accurate data analysis.

Cons

Performing certain actions involves too many steps. My team takes longer due to system sluggishness with accounts containing many bundles. I'm dissatisfied with inaccurate reports and slow service responses. I especially dislike being informed of extra charges for items or corrections when ACE created the report or jobs.

“Ace Collections Software

Pros

The ability to integrate with other vendors, automate tasks, and stay ahead in technology and applications is a standout feature.

Cons

There's a lack of usable examples and training for their analytics reporting tool. Constructing queries incorrectly, linking multiple tables, can be confusing without SQL knowledge and might lead to timeouts or errors.

“Exceptional

Pros

We are a small agency and implementing this software improved the efficiency of our day to day business 100-fold.

Cons

None.

“A working software

Pros

This software is of top-notch quality, incredibly user-friendly, and backed by highly professional customer service. It's a worry-free choice.

Cons

My team has been thoroughly impressed, and we hope for continuous improvements.

“This is a great software program for keeping track of all paid and unpaid items.

Pros

The program functions well and is continually improved. Customer service has been consistently great!

Cons

The program has a bit of a learning curve, and it's slow-going. I haven't mastered it yet, but I feel confident in the system and the assistance from customer service. It's a very helpful tool to work with.

“I used this product when it was still WebAR

Pros

I find this product invaluable for maintaining organization within our company. I appreciate the ongoing efforts to enhance the app's functionality.

Cons

Their customer support wasn't the best at the time, but it seemed they were striving to improve. I'm unsure of their current response time.

“Great app

Pros

It's an excellent software application for tracking payments and balances, providing clarity on who has been paid and who hasn't.

Cons

There are no significant criticisms; like any software, there's a learning curve initially.

“When it is working it is great, when it doesn't it is a nightmare.

Pros

The automation feature, when operational, is highly beneficial.

Cons

We've been using WebAR for four years now. Between years two and three, we noticed a decline in customer support. However, beginning this year, they've addressed this by hiring more staff, and the improvement is noticeable. Previously, I had to chase support for updates and questions, but this year has been a complete turnaround. Responses are now timely, informative, and helpful. I rate customer support a 3 due to past poor service on average, but if this trend continues, it could easily be a 5.

“WebAR is the most robust & impressive collection system I have ever used.

Pros

This system's configurability for A/R and debt collection management is unmatched in my 25 years of industry experience. From small agencies to large national ones, it stands out for its automation capabilities and extensive functionality.

Cons

Is there a con? There's nothing negative about this system. If I had to stretch and find something I like least, it could be the setup time. However, if you're objective and serious about maximizing the system's benefits, setup time isn't a purchasing factor but a planning and development one. Investing time upfront in proper setup translates to daily time savings because the system handles tasks automatically.

“Lifesaver!

Pros

As a Tenant law firm dealing with debt collection, discovering WebAR has been a game-changer. Their team has been incredibly supportive in customizing the software to meet our specific needs, offering regular meetings and training sessions, including helpful video tutorials.

Cons

The dashboard could use some improvement; we haven't received accurate totals from the start.

“Webar software review

Pros

This software is highly functional, with frequent updates to enhance performance. Interprose has been consistently helpful and supportive, offering efficient payment processing and online debt management options. While it took some time to learn, its efficiency once mastered is undeniable.

Cons

I wouldn't recommend these people to anyone.

“Great value & flexibility

Pros

The software's flexibility, training options, customization capabilities, ease of use, and affordability make it a standout choice.

Cons

Some features are missing since it wasn't designed for my market, which incurs development costs.

“Great Product Poor Execution

Pros

It's cost-effective, mostly reliable, and offers time-saving features that I find quite useful.

Cons

Make sure all your questions are answered before completing training. Customer support is slow, and there's no user manual or external explanations for features. Updates lack follow-up on new features.

“SIMPLE USE

Pros

It simplifies account retrieval and I appreciate how effortlessly reports can be generated.

Cons

Whenever I have an issue, Tim answers the phone warmly, as if we're old friends. He never makes me feel foolish for making mistakes.

“review of WebAR usage

Pros

My experience with WebAR was hindered by its lack of Mac compatibility. In today's environment, software compatibility with Mac is essential for me.

Cons

It can be challenging at times.

“WebAR user review

Pros

The user-friendly interface and efficient worklist and data management are impressive.

Cons

The current state of the system's reports and dashboards indicates that there is room for enhancement. There are areas where the functionality and user interface could be refined to provide more insightful data presentation and smoother navigation.

“Great software for our small business!

Pros

WebAR has revolutionized our daily operations! It's streamlined payment processing and record-keeping significantly, and their responsive technical support has been a big plus.

Cons

Switching from one account to another is a bit slow.