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12 Reviews
Overall Rating
4.3
12 Reviews
Rating Distribution
5
(6)
4
(4)
3
(1)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.3
12 Reviews
Rating Distribution
5
(6)
4
(4)
3
(1)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
The best app for debt collection management
The best app for debt collection management
Pros
No matter how many ways you need to adapt for debt collection, Ace has got your back. It can be set up in virtually every way possible to help you achieve your goals. I have been using this software and have worked with small as well as large organizations with ease. Managing hundreds of clients is no longer an issue, and it automates a lot of your work so that hiring dedicated employees is useless. There are so many other features, and I would love to explore them further.
Cons
It would be a stretch to call it a con, but the system is a bit difficult to get a grasp of. There are a lot of features that need more attention to be implemented properly, and then the training is long as well. However, this part of the software is more of an expected hurdle than an unexpected one. A piece of software this advanced definitely needs extra effort from the user to bear fruit. Once you set up everything in detail, youd honestly see the benefits pretty soon.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Mark M.
Financial Services, 1-10 employees employees
Oct 15, 2022
IMPRESSIVE
IMPRESSIVE
Pros
This is the finest system I have ever used. its the finest system of any agency that I had to audit for the bank.
Cons
The only thing I can make a stretch in being a thing that I "like least" could be the setup time.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Mark M
Managing Partner, 2-10 employees employees
Nov 11, 2020
Personal favorite
Personal favorite
Pros
We love its features. It is very user friendly and extremely useful for us.
Cons
Nothing.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Colin D
Controller, - employees
Oct 22, 2020
WOW
WOW
Pros
ACE is the best software we have tried. For the pricing, it offers outstanding features.
Cons
None.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Robert
Analyst, 2-10 employees employees
Oct 13, 2020
Full marks for this software
Full marks for this software
Pros
ACE has made our work life so much easier. It is easy to navigate and handle. Reporting tools are great.
Cons
I didnt find any negative thing about this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
EVIE C
VP OPS AND SALES, 2-10 employees employees
Jul 16, 2020
Excellent for Collection
Excellent for Collection
Pros
ACE has crossed all our expectations honestly. The performance is great and we have been using it for a long time now. The best software for us.
Cons
Honestly, nothing. I love it way too much.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
FRANK
COMPLETE CONNECTION SOLUTIONS, 2-10 employees employees
Jul 16, 2020
Good product, can do better though
Good product, can do better though
Pros
ACE is reliable and comparatively cheaper than competitors. The software also has so many cool features.
Cons
Customer support is extremely slow. Updates arent always good and are sometimes complicated.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jason R
Collections Manager, 2-10 employees employees
Jun 16, 2020
its ok
its ok
Pros
The user interface is quite friendly. The features are easy to understand and use.
Cons
The features are not up to the mark. Other substitutes are available.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Eva M
HR head, 2-10 employees employees
Dec 17, 2019
Bad experience
Bad experience
Pros
Accounts can be pulled into excel easily.
Cons
The software is supposed to save time but with the number of clicks, while performing certain tasks, the time only gets wasted. Reports are literally never accurate.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Stephanie
Director of Revenue Recovery, 11-50 employees employees
Jul 16, 2019
great
great
Pros
I have had a great experience. The software has very useful features.
Cons
its a bit slow for its price.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
linda
assistant, 2-10 employees employees
Jun 18, 2019
Excellent
Excellent
Pros
It automatically updates the account applies for the payment and/or updates all credit bureau reporting. The best thing about ACE is the automated payments system allows my debtors to login and make partial payments, payment-in-full, or simply dispute their account.
Cons
No cons.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Tyson
Owner, - employees
Apr 24, 2019
Exceptional
Exceptional
Pros
We are a small agency and implementing this software improved the efficiency of our day to day business 100-fold.
Cons
None.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Donna
Office Manager, - employees
Dec 27, 2018
Filters
The best app for debt collection management
The best app for debt collection management
Pros
No matter how many ways you need to adapt for debt collection, Ace has got your back. It can be set up in virtually every way possible to help you achieve your goals. I have been using this software and have worked with small as well as large organizations with ease. Managing hundreds of clients is no longer an issue, and it automates a lot of your work so that hiring dedicated employees is useless. There are so many other features, and I would love to explore them further.
Cons
It would be a stretch to call it a con, but the system is a bit difficult to get a grasp of. There are a lot of features that need more attention to be implemented properly, and then the training is long as well. However, this part of the software is more of an expected hurdle than an unexpected one. A piece of software this advanced definitely needs extra effort from the user to bear fruit. Once you set up everything in detail, youd honestly see the benefits pretty soon.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Mark M.
Financial Services, 1-10 employees employees
Oct 15, 2022
IMPRESSIVE
IMPRESSIVE
Pros
This is the finest system I have ever used. its the finest system of any agency that I had to audit for the bank.
Cons
The only thing I can make a stretch in being a thing that I "like least" could be the setup time.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Mark M
Managing Partner, 2-10 employees employees
Nov 11, 2020
Personal favorite
Personal favorite
Pros
We love its features. It is very user friendly and extremely useful for us.
Cons
Nothing.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Colin D
Controller, - employees
Oct 22, 2020
WOW
WOW
Pros
ACE is the best software we have tried. For the pricing, it offers outstanding features.
Cons
None.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Robert
Analyst, 2-10 employees employees
Oct 13, 2020
Full marks for this software
Full marks for this software
Pros
ACE has made our work life so much easier. It is easy to navigate and handle. Reporting tools are great.
Cons
I didnt find any negative thing about this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
EVIE C
VP OPS AND SALES, 2-10 employees employees
Jul 16, 2020
Excellent for Collection
Excellent for Collection
Pros
ACE has crossed all our expectations honestly. The performance is great and we have been using it for a long time now. The best software for us.
Cons
Honestly, nothing. I love it way too much.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
FRANK
COMPLETE CONNECTION SOLUTIONS, 2-10 employees employees
Jul 16, 2020
Good product, can do better though
Good product, can do better though
Pros
ACE is reliable and comparatively cheaper than competitors. The software also has so many cool features.
Cons
Customer support is extremely slow. Updates arent always good and are sometimes complicated.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jason R
Collections Manager, 2-10 employees employees
Jun 16, 2020
its ok
its ok
Pros
The user interface is quite friendly. The features are easy to understand and use.
Cons
The features are not up to the mark. Other substitutes are available.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Eva M
HR head, 2-10 employees employees
Dec 17, 2019
Bad experience
Bad experience
Pros
Accounts can be pulled into excel easily.
Cons
The software is supposed to save time but with the number of clicks, while performing certain tasks, the time only gets wasted. Reports are literally never accurate.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Stephanie
Director of Revenue Recovery, 11-50 employees employees
Jul 16, 2019
great
great
Pros
I have had a great experience. The software has very useful features.
Cons
its a bit slow for its price.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
linda
assistant, 2-10 employees employees
Jun 18, 2019
Excellent
Excellent
Pros
It automatically updates the account applies for the payment and/or updates all credit bureau reporting. The best thing about ACE is the automated payments system allows my debtors to login and make partial payments, payment-in-full, or simply dispute their account.
Cons
No cons.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Tyson
Owner, - employees
Apr 24, 2019
Exceptional
Exceptional
Pros
We are a small agency and implementing this software improved the efficiency of our day to day business 100-fold.
Cons
None.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Donna
Office Manager, - employees
Dec 27, 2018