Beyond ARM Reviews

“Beyond ARM is the best, end of story.

Pros

This is the most intuitive software anyone could want. Even people who have been in the business for 40 years can use it with ease. Training is simple.

Cons

Creating individual reports for clients can be time-consuming.

“32 years with one collection software vendor

Pros

My favorite aspect of this software is its versatility. We have used Beyond for medical, retail, bad check collections, and litigation follow-up on accounts placed with an outside attorney.

Cons

There are so many features that we don't use them all.

“Choose another one

Pros

not one thing I could call a pro.

Cons

everything was a nightmare for us.

“Conversion to DAKCS

Pros

It allows me to create more specific reports and run mass changes to accounts more easily than our previous software.

Cons

We faced some issues converting data due to the unique way we handle our accounts, which may differ from other companies' practices.

“Great partnership

Pros

It has many useful processes and capabilities.

Cons

The only downside is that, like most software, you don't realize the full functionality until a situation brings it to light. When this happens, someone from the support team has always been able to guide us and provide instructions.

“Commercial Adjustment Co.

Pros

The ease of use is excellent. We love the vault feature. Customer service is always helpful.

Cons

I wish the debtor edit screen wouldn't time out so quickly. It would also be helpful if the jackdate was displayed at the bottom of the screen near the balance due.

“Great product

Pros

There are many features that simplify report creation.

Cons

The font size on the collectors' screen is too small.

“Beyond ARM

Pros

It's easy to work with and a crucial tool in our company.

Cons

There's nothing we dislike about this software.

“DAKCS Software

Pros

It integrates easily with the development team to write programs that interact with the system.

Cons

The admin interface could be a bit more intuitive when comparing access levels.

“DAKCS Beyond

Pros

The customer service and support are generally good. We've been with DAKCS for over 25 years.

Cons

It's challenging to integrate software from external vendors.

“FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT

Pros

THE ADVANCED INQUIRY FEATURE IS EXCELLENT AS IT ALLOWS YOU TO FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE NECESSARY PARAMETERS.

Cons

CERTAIN FEATURES THAT WE BELIEVE SHOULD BE STANDARD ARE COMPLETELY ABSENT. SUPPORT IS GENERALLY HELPFUL, BUT OCCASIONALLY LACKS FULL KNOWLEDGE, WHICH CAN BE FRUSTRATING.

“Support and custom departments are fantastic.

Pros

It's relatively easy to use and can be customized to our needs. We rarely experience issues or downtime.

Cons

The core software has limitations I wish could be altered. For instance, the last name field, along with most name and address fields, doesn't have enough characters, causing letters to be sent with incorrect or truncated information. The OC screen needs additional fields to meet our requirements. It would be beneficial to have more Coll Acct Extra fields, as sharing them can sometimes be confusing for our accounting.

“Beyond ARM gets the job done for me. Superior collection software.

Pros

I like Beyond's intuitive platform. Beyond is the best ARM software available today.

Cons

I find the costs of essential revisions to improve daily functionality to be frustrating. User input is crucial and plays a significant role in maintaining excellence in the industry.

“Overall, good software program. Not perfect, but nothing is!

Pros

I like how easy it is to use (especially the Beyond product, which is FAR superior to Sting) and its seamless integration with PDC4U.

Cons

It's not designed for ATTORNEYS and doesn't integrate with MS Word or WordPerfect for legal documents. It also doesn't handle Comakers well (letters, judgments, etc.). Additionally, a better Client A/R system is needed to make unpaid invoices easier to identify.

“We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

Pros

Our top three favorites are the ease of training new hires, the data vault, and triggered actions. These features make the collection process run more smoothly and boost our bottom line.

Cons

Updates can sometimes introduce new issues that didn't exist before. However, the DAKCS support team is always prompt in providing a fix.

“Good experience and relationship working with DAKCS.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship we've developed. Given the challenges we face in the collection industry, partnering with a company willing to work hand in hand is crucial. DAKCS has always been there to help navigate this rocky road.

Cons

Yearly conferences are needed. They started them last year, and I really enjoyed the structure.

“Great Company, Solid Product

Pros

Excellent service and stability. The team at DAKCS provides outstanding customer support. We've had virtually no downtime since using their software for over 10 years. They are friendly and very responsive. The software is solid and offers great value for the price. While no software is perfect and there are areas for improvement, I highly recommend DAKCS.

Cons

The software could be more intuitive and easier to navigate. They could improve systems training and documentation, but this seems to be a common issue in the rapidly evolving tech world. Some features are somewhat cumbersome, but they are still usable.