Beyond ARM Reviews

“Fantastic Team

Pros

I believe Beyond offers extensive capabilities and is an overall intuitive system. The entire team was fantastic to work with from implementation to customizations and support. We have a unique workflow and are in a different industry than they usually deal with, but the team consistently provided excellent support and innovative solutions to our numerous requests and issues. Having the customer success team here for our implementation week ensured a smooth transition. Everyone at Dakcs has been wonderful to work with.

Cons

One of the challenges we encountered was optimizing some processes, like our internal letter system, due to our unique business line and workflow. Tracking employee productivity through the project queues has been a bit difficult, but as we are new to the system, we believe there might be a solution we haven't discovered yet.

“General Office manager/Co-Owner

Pros

The software has secure and highly modern features designed for collections agencies.

Cons

There are too many steps involved in entering new business and collection procedures, making the process slow.

“So far above and BEYOND the Sting

Pros

Finally, there's a version of DAKCS that operates outside of a terminal window. The Visual Report Writer is particularly impressive, even aiding in understanding some SQL syntax.

Cons

When we used Beyond, parts of the Sting still appeared as a terminal window within a Windows application. This seemed somewhat clunky but understandable.

“Its pretty basic

Pros

It is easy to learn to use.

Cons

Lacks a lot of functions.

“I love the customer service.

Pros

The customer service staff are so helpful.

Cons

I hope to see them partner with more vendors in the future.

“Satisfied for over a decade

Pros

It has been about 14 years of using software from this company and I cannot complain.

Cons

I wish the error ID wasnt so vague.

“Great Staff and Company

Pros

Honestly, I like the helpful staff they feel like extended family.

Cons

I would prefer if they partnered with more vendors rather than developing new products from scratch.

“Dakcs Software Systems

Pros

I've been using Dakcs products for 14 years and the Beyond system for around 9 or 10 years. The product functions well, but their outstanding customer service sets them apart.

Cons

The vague error IDs on the IT side have always been frustrating. We often don't know how to resolve issues since we're only given an error code.

“Accounts recieved !

Pros

The platform creates a robust system for collecting data, making the process much more efficient. It's also compatible with multiple debt collectors.

Cons

There's an annual conference or certification that we now have to attend, but it's a minor inconvenience.

“DAKCS

Pros

It has enabled me to work more efficiently and complete tasks faster.

Cons

I wish it had a calendar that could sync with Outlook.

“Superior Software

Pros

The software is excellent and continually upgraded to meet the highest standards.

Cons

Honestly, nothing significant. The system is reliable, fast, and efficient. I've worked with various collection software products, and this one is the most advanced in every way.

“Solid Account Management System

Pros

Beyond offers versatility and innovation it's highly customizable if you have some tech or coding knowledge or are willing to learn.

Cons

Troubleshooting requires extensive knowledge of the system. There are many small details that, if handled incorrectly, can cause issues, and you need to know which fields affect what.

“Beyond

Pros

I like that you can reprint statements and invoices.

Cons

It's slow; I preferred Sting. There are too many errors.

“beyond and sting review

Pros

The product is intuitive for collectors.

Cons

The biggest downfall is the lack of stability and follow-up.

“Beyond ARM review

Pros

IT IS VERY INTUITIVE, BUT I HAVE NEVER USED ANOTHER SOFTWARE.

Cons

SOMETIMES THE SYSTEM FREEZES, AND YOU LOSE UNSAVED DATA.

“DAKCS Client Review

Pros

The product is easy to use and simple to train others on.

Cons

Credit reporting often goes down, and the payment screen runs slower on high-volume days.

“JW

Pros

I find it easy to use, and it has all the features we need.

Cons

It would be great if adding or removing new accounts, especially when dealing with multiple accounts or headers, was easier.

“dakcs review

Pros

There's not much to dislike. It's simple but could be more intuitive and stable.

Cons

It's not easy to interface with other vendor tools.

“Beyond Review

Pros

Advanced Inquiry and Project Queues for collectors are great features.

Cons

The workarounds required sometimes are a bit cumbersome.

“Great product!

Pros

Beyond is direct to use. We were up and running quickly. It meets all our needs, and they keep it current.

Cons

There was nothing I disliked about this product.