Beyond ARM Reviews

“Fantastic Team

Pros

I believe Beyond offers extensive capabilities and is an overall intuitive system. The entire team was fantastic to work with from implementation to customizations and support. We have a unique workflow and are in a different industry than they usually deal with, but the team consistently provided excellent support and innovative solutions to our numerous requests and issues. Having the customer success team here for our implementation week ensured a smooth transition. Everyone at Dakcs has been wonderful to work with.

Cons

One of the challenges we encountered was optimizing some processes, like our internal letter system, due to our unique business line and workflow. Tracking employee productivity through the project queues has been a bit difficult, but as we are new to the system, we believe there might be a solution we haven't discovered yet.

“General Office manager/Co-Owner

Pros

The software has secure and highly modern features designed for collections agencies.

Cons

There are too many steps involved in entering new business and collection procedures, making the process slow.

“So far above and BEYOND the Sting

Pros

Finally, there's a version of DAKCS that operates outside of a terminal window. The Visual Report Writer is particularly impressive, even aiding in understanding some SQL syntax.

Cons

When we used Beyond, parts of the Sting still appeared as a terminal window within a Windows application. This seemed somewhat clunky but understandable.

“Its pretty basic

Pros

It is easy to learn to use.

Cons

Lacks a lot of functions.

“I love the customer service.

Pros

The customer service staff are so helpful.

Cons

I hope to see them partner with more vendors in the future.

“Satisfied for over a decade

Pros

It has been about 14 years of using software from this company and I cannot complain.

Cons

I wish the error ID wasnt so vague.

“Great Staff and Company

Pros

Honestly, I like the helpful staff they feel like extended family.

Cons

I would prefer if they partnered with more vendors rather than developing new products from scratch.

“Dakcs Software Systems

Pros

I've been using Dakcs products for 14 years and the Beyond system for around 9 or 10 years. The product functions well, but their outstanding customer service sets them apart.

Cons

The vague error IDs on the IT side have always been frustrating. We often don't know how to resolve issues since we're only given an error code.

“Accounts recieved !

Pros

The platform creates a robust system for collecting data, making the process much more efficient. It's also compatible with multiple debt collectors.

Cons

There's an annual conference or certification that we now have to attend, but it's a minor inconvenience.

“DAKCS

Pros

It has enabled me to work more efficiently and complete tasks faster.

Cons

I wish it had a calendar that could sync with Outlook.

“Superior Software

Pros

The software is excellent and continually upgraded to meet the highest standards.

Cons

Honestly, nothing significant. The system is reliable, fast, and efficient. I've worked with various collection software products, and this one is the most advanced in every way.

“Solid Account Management System

Pros

Beyond offers versatility and innovation it's highly customizable if you have some tech or coding knowledge or are willing to learn.

Cons

Troubleshooting requires extensive knowledge of the system. There are many small details that, if handled incorrectly, can cause issues, and you need to know which fields affect what.

“Beyond

Pros

I like that you can reprint statements and invoices.

Cons

It's slow; I preferred Sting. There are too many errors.

“beyond and sting review

Pros

The product is intuitive for collectors.

Cons

The biggest downfall is the lack of stability and follow-up.

“Beyond ARM review

Pros

IT IS VERY INTUITIVE, BUT I HAVE NEVER USED ANOTHER SOFTWARE.

Cons

SOMETIMES THE SYSTEM FREEZES, AND YOU LOSE UNSAVED DATA.

“DAKCS Client Review

Pros

The product is easy to use and simple to train others on.

Cons

Credit reporting often goes down, and the payment screen runs slower on high-volume days.

“JW

Pros

I find it easy to use, and it has all the features we need.

Cons

It would be great if adding or removing new accounts, especially when dealing with multiple accounts or headers, was easier.

“dakcs review

Pros

There's not much to dislike. It's simple but could be more intuitive and stable.

Cons

It's not easy to interface with other vendor tools.

“Beyond Review

Pros

Advanced Inquiry and Project Queues for collectors are great features.

Cons

The workarounds required sometimes are a bit cumbersome.

“Great product!

Pros

Beyond is direct to use. We were up and running quickly. It meets all our needs, and they keep it current.

Cons

There was nothing I disliked about this product.

“Beyond ARM is the best, end of story.

Pros

This is the most intuitive software anyone could want. Even people who have been in the business for 40 years can use it with ease. Training is simple.

Cons

Creating individual reports for clients can be time-consuming.

“32 years with one collection software vendor

Pros

My favorite aspect of this software is its versatility. We have used Beyond for medical, retail, bad check collections, and litigation follow-up on accounts placed with an outside attorney.

Cons

There are so many features that we don't use them all.

“Choose another one

Pros

not one thing I could call a pro.

Cons

everything was a nightmare for us.

“Conversion to DAKCS

Pros

It allows me to create more specific reports and run mass changes to accounts more easily than our previous software.

Cons

We faced some issues converting data due to the unique way we handle our accounts, which may differ from other companies' practices.

“Great partnership

Pros

It has many useful processes and capabilities.

Cons

The only downside is that, like most software, you don't realize the full functionality until a situation brings it to light. When this happens, someone from the support team has always been able to guide us and provide instructions.

“Commercial Adjustment Co.

Pros

The ease of use is excellent. We love the vault feature. Customer service is always helpful.

Cons

I wish the debtor edit screen wouldn't time out so quickly. It would also be helpful if the jackdate was displayed at the bottom of the screen near the balance due.

“Great product

Pros

There are many features that simplify report creation.

Cons

The font size on the collectors' screen is too small.

“Beyond ARM

Pros

It's easy to work with and a crucial tool in our company.

Cons

There's nothing we dislike about this software.

“DAKCS Software

Pros

It integrates easily with the development team to write programs that interact with the system.

Cons

The admin interface could be a bit more intuitive when comparing access levels.

“DAKCS Beyond

Pros

The customer service and support are generally good. We've been with DAKCS for over 25 years.

Cons

It's challenging to integrate software from external vendors.

“FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT

Pros

THE ADVANCED INQUIRY FEATURE IS EXCELLENT AS IT ALLOWS YOU TO FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE NECESSARY PARAMETERS.

Cons

CERTAIN FEATURES THAT WE BELIEVE SHOULD BE STANDARD ARE COMPLETELY ABSENT. SUPPORT IS GENERALLY HELPFUL, BUT OCCASIONALLY LACKS FULL KNOWLEDGE, WHICH CAN BE FRUSTRATING.

“Support and custom departments are fantastic.

Pros

It's relatively easy to use and can be customized to our needs. We rarely experience issues or downtime.

Cons

The core software has limitations I wish could be altered. For instance, the last name field, along with most name and address fields, doesn't have enough characters, causing letters to be sent with incorrect or truncated information. The OC screen needs additional fields to meet our requirements. It would be beneficial to have more Coll Acct Extra fields, as sharing them can sometimes be confusing for our accounting.

“Beyond ARM gets the job done for me. Superior collection software.

Pros

I like Beyond's intuitive platform. Beyond is the best ARM software available today.

Cons

I find the costs of essential revisions to improve daily functionality to be frustrating. User input is crucial and plays a significant role in maintaining excellence in the industry.

“Overall, good software program. Not perfect, but nothing is!

Pros

I like how easy it is to use (especially the Beyond product, which is FAR superior to Sting) and its seamless integration with PDC4U.

Cons

It's not designed for ATTORNEYS and doesn't integrate with MS Word or WordPerfect for legal documents. It also doesn't handle Comakers well (letters, judgments, etc.). Additionally, a better Client A/R system is needed to make unpaid invoices easier to identify.

“We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

Pros

Our top three favorites are the ease of training new hires, the data vault, and triggered actions. These features make the collection process run more smoothly and boost our bottom line.

Cons

Updates can sometimes introduce new issues that didn't exist before. However, the DAKCS support team is always prompt in providing a fix.

“Good experience and relationship working with DAKCS.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship we've developed. Given the challenges we face in the collection industry, partnering with a company willing to work hand in hand is crucial. DAKCS has always been there to help navigate this rocky road.

Cons

Yearly conferences are needed. They started them last year, and I really enjoyed the structure.

“Great Company, Solid Product

Pros

Excellent service and stability. The team at DAKCS provides outstanding customer support. We've had virtually no downtime since using their software for over 10 years. They are friendly and very responsive. The software is solid and offers great value for the price. While no software is perfect and there are areas for improvement, I highly recommend DAKCS.

Cons

The software could be more intuitive and easier to navigate. They could improve systems training and documentation, but this seems to be a common issue in the rapidly evolving tech world. Some features are somewhat cumbersome, but they are still usable.