Bokio Reviews

Pros

Very simple to use, with quick replies to any questions.

Cons

Nothing in particular stood out as a setback.

Pros

It used to be a good app and software and was fairly easy to use.

Cons

I didn't mind the price going up but after recently paying PS74 for the service, I wasn't given a receipt or access to the software or app. I've spent the whole week submitting support tickets and they take all day to reply without any continuity or resolution. The issue still hasn't been fixed and I haven't received a refund. I'd avoid this company now, I don't think they're trustworthy.

Pros

At first, Bokio seemed good and I was happy to pay for it.

Cons

After that, the price tripled. I wasn't pleased but figured maybe the extra money would help them invest in the platform. Instead, things went the other way. Support is nowhere to be found, the most recent updates were posted in 2022 and hardly anything substantial has changed on the platform. To make matters worse, I've now learned that Director's payroll is being discontinued in March. There was very little notice and no explanation. At this point, I can't say I'm surprised. I'll be leaving Bokio, of course. It's a clear example of how not to run a business. The situation is especially laughable because my own start-up has grown during that time so I'm lucky enough to be able to spend a little more on bookkeeping now. Bokio won't be getting that money though.

Pros

I learned it quickly and it still handles a lot. It saves me hours of accounting work.

Cons

No problems to add here.

Pros

Initially worked well. Free in year one but then we had to pay in year two.

Cons

In year three, I was locked out because my DD payment failed. That was fine, as I no longer needed the software. But when I contacted support to ask for access just to download my data for a tax return, they said no. I thought that was unreasonable since the data is mine but assumed that was the end of it. I hadn't realized they later took the DD payment when there were enough funds in my account: it was PS250. Believing I was locked out and unaware they had taken the money, I didn't use the account for a year. In year four, I noticed the DD payment and contacted them. They refunded the year-four amount because the account was inactive but refused to refund the previous year's charge for the same reason. I explained that I'd been locked out at the start of year three and support hadn't told me they could still take a DD payment later or that there would be a big price rise. They said that even when locked out, I still had access to my subscription. That makes no sense and the login page doesn't suggest you can access one part of the platform but not another. Watch for the surprise price rise and their attitude toward customers.

Pros

Bokio is fairly good and useful for managing business finances.

Cons

After I cancelled the service through their website, they kept taking money from my account for another year. I sent several messages but they asked for the email address of the person I had hired to set up the account. Customer service was atrocious: they dismissed my claims repeatedly and did not acknowledge my concerns. Eventually, I told them to keep the money and to stop contacting me and taking money from my account. It was a horrible year of back and forth. Save yourself the headache and avoid the platform, as customer service will let you down and leave you resentful.

Pros

Can't say anything nice about it.

Cons

It is a terrible accounting tool, missing even basic features and support is nowhere to be found. Anyone researching reviews should look at this page.

Pros

There's honestly nothing good about it, just downsides. It's really not worth it.

Cons

A terrible company! Support enquiries go unanswered and the software doesn't sync with HMRC so VAT returns end up being submitted late.

Pros

I can't think of a single upside here so save yourself the trouble

Cons

Without a QR code or security number from them, I can't set up two-factor authentication again after changing my mobile phone. Emailing support for these details takes weeks to get anywhere, even when I send the information they ask for. They're slow to reply (sometimes it takes days) and they don't read support requests properly so I get nowhere. I'm about to be locked out of my system for good when my PC switches off and I have to log in again and they're doing nothing to help, even though I'm a paying customer. Appalling service!

Pros

A well-built program that's easy to use.

Cons

My only complaint is that the price went up by too much.

Pros

It used to be a great option with strong features but its price has increased so much that I no longer feel it's worth it compared to cheaper competitors offering similar tools.

Cons

I feel like this company is awful, way overpriced and their customer service is just bad.

Pros

The VAT return integration for UK MTD has been a game-changer for me and the payroll function works easily with bookkeeping and payments. The bank feeds are excellent, letting me link multiple accounts with integrations to many banks.

Cons

I've had some bugs pop up in the Directors payroll section but the tech support team is always friendly, quick and really helpful when I reach out.

Pros

It was a great option when it was free and worked well but now I find it has become expensive for the value it offers, making me reconsider if it's the best choice for my needs.

Cons

It feels overpriced for the amount of features I actually need to run my business. I just don't think the cost matches what I'm getting.