Total 49 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

39%

3

Stars

2%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K
Kj

Financial Services, 11-50 employees

More than a year

4.0

Easy for Users and Cost Effective

Pros

Accessible via both mobile app and web browser, it's simple to train users to navigate effectively.

Cons

Integration configuration with other systems is lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

K
Kimberly

Sports, 11-50 employees

More than a year

5.0

Easy to use Expense Management

Pros

The software's simplicity surprised me. With minimal documentation, I quickly mastered adding expenses and generating reports. The user interface is logical and intuitive. Moreover, when assistance was needed, the Support Team responded promptly something I'm not accustomed to with support services.

Cons

The interface isn't visually appealing, but it's simple and gets the job done. Ease of use is paramount to me at the end of the day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Sophia

Biotechnology, 51-100 employees

More than a year

5.0

Certify is very easy to use!

Pros

I like the flexibility with receipts whether capturing a photo or uploading directly to sync. It's also effortless to forward receipts via email.

Cons

Setting up can be complex, requiring meticulous access controls. Sometimes, minor details are overlooked, frustrating employees who lack access or face obstacles. Credit card syncing issues, particularly with Netsuite, are significant drawbacks for our accounting department.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Elaina

Hospital & Health Care, 11-50 employees

Less than 6 months

2.0

Poor Implementation and Given Incorrect Information on Functionality

Pros

The app's ability to self-match receipts and manage corporate cards and expense reports in one centralized location fulfills the exact needs of our company.

Cons

During sales and implementation, we were assured that the system would work with our current bank cards. Unfortunately, after over three months, poor communication from the implementation team revealed that our cards wouldn't integrate, leading to disappointment.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

1

Functionality

6

M
Madyson

Verve Health, 11-50 employees

4.0

Review

Pros

Expense reporting is so easy with this tool. It’s easy to add receipts and determine whether it is billable or non-billable which makes it easy for our accountant. They do have a blog on their website that shows all their new features that they’ve added to the tool, and how it works. It is quite great of a tool.

Cons

It has a few buttons and clicks that one has to make just to get through and submit the expense report, but I do think that this way we get a change to double check our work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E
Erin

CIP, 51-100 employees

4.0

Need a slight improvement

Pros

I am not someone who manages expenses or might certify, I am just a normal user. Although, I do appreciate this application as things are easily imported into my wallet, and the notifications coming in always keeps me informed about everything. I like its ability to scan receipts and upload them, especially when I am travelling. It is a great help.

Cons

They need to improve the distinction between a charge and a receipt as it confuses me, and then I end up adding the receipt into my wallet which cannot be undone, and I have to start all over again with it.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

H
Howard

MGIS, 51-100 employees

4.0

Review

Pros

Certify can directly be integrated with Great Plains accounting software, and this made it so easy for us, and all the data was synchronized. This integration made it a lot more efficient.

Cons

We had to switch to NetSuite accounting software for some reasons and Certify did not have a way to directly integrate with it, which is why we had to stop using it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

N
Nidhin

Actoiq, 11-50 employees

5.0

Manageable work

Pros

It is easy to manage all our expenses in one place. It has accuracy and speed overall in the system. It is easy to integrate it with our CRM, so employee tracking is easy as well. It is easy to export the expense reports and file it. We’ve been using this system for the last 2 years and we’re pretty much satisfied with it.

Cons

There are times when bugs occur related to the updates and all, but once talked with the team, it gets resolved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A
Alyssa

Midtown Health, 500+ employees

5.0

Simple

Pros

This product is simple and easy to use, once you get the hang of it. I upload documents for reimbursements for my accounting team, it is simple and easy to operate and quickly sends out whatever I needed.

Cons

None.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10