Chargebee Reviews

“we regret our decision to implement this

Pros

We regret our decision to implement this system.

Cons

The mobile experience for checking out and managing subscriptions does not work well. The reports are not dependable and the support team is also very slow to respond with unhelpful answers to our questions. Also it needs to fix pricing tiers for different usage levels and a proper way to handle discount codes.

“Manages our subscription billing flawlessly

Pros

Chargebee manages all our subscription billing and payment processing flawlessly. Our customers rarely have trouble completing payments and we like the flexibility it offers to create custom plans, set various prices and apply discounts.

Cons

I think the reporting dashboard has a lot of room for improvement. Plus some of the newer reports are only available if you pay extra. I'd also like more setup options such as the ability to create custom coupon codes and personalized payment links.

“a very polished and reliable billing platform

Pros

It is a very polished and reliable billing platform. They offer a generous free tier so I have not had to pay for it yet. It also connects well with a wide variety of other apps.

Cons

The platform has great potential but I was disappointed when they stopped supporting their dedicated WordPress plugin and moved to using iframes instead.

“Cancellation process is awful

Pros

Chargebee performs exactly how we expected it to for managing our subscription services.

Cons

My experience with it was never great but trying to cancel was particularly awful. We canceled our plan well before the next billing cycle but they charged us for another month anyway. When we complained, they refused to issue a refund. As a subscription business ourselves we know the legal requirements for cancellations and they are not following them. Plus be warned that setup is also a major hassle as they promise everything will work but many features are locked behind expensive paywalls or require you to use their full, costly platform.

“simple to manage customers and subscriptions

Pros

I love that I can log in from my computer or my phone when I am not at my desk.

Cons

Managing customer subscriptions can be a bit complex at times especially when I need to change the start date of a plan.

“lengthy setup, overpriced, weak reporting

Pros

The platform works well and has a much more modern and visually appealing interface than many of its competitors.

Cons

I find the setup process extremely long and felt unfinished. Also the price is much higher than other services and the financial reporting tools are weak. It is also hard to find key information because you have to click through too many pages. Even the account management does not scale well and the Salesforce integration is poor.

“Handled our revenue reporting well

Pros

I was impressed with how it organized our revenue reporting, handled deferred revenue accounting and enabled us to forecast future earnings.

Cons

One thing I dislike is that once an accounting period was officially closed, it was very difficult to reopen it for adjustments like those needed during an audit.

“a smooth experience for online payments

Pros

As a customer, my experience with Chargebee has been great as it makes online payments and transactions very simple.

Cons

I have not faced any problems while using it.

“Quite user-friendly and easy to figure out

Pros

Chargebee platform is quite user-friendly and easy to figure out.

Cons

Well I wish there were more options for tailoring and customizing subscription plans.

“simple for setting up recurring payments

Pros

Setting up recurring subscription fees and one-time payments is simple. Also it is easy to update customer information.

Cons

The interface can feel a bit clumsy and unpolished at times and the user design is not as simple as I expected it to be.

“Easy to set up new subscription plans but not changing them

Pros

It is very easy to set up a new subscription plan. Plus the system includes multiple verification steps so we can confirm everything is accurate before making it active. Reviewing, re-issuing invoices and managing customer credits are all simple tasks which is fantastic.

Cons

Making changes to existing subscriptions is not very easy. So we frequently have to cancel a plan entirely and create a new one instead of just modifying the current terms.

“very basic for a beginner to start using

Pros

The platform is very easy for a beginner to start using right away.

Cons

Well the quality of customer support is something that can be better I feel like.

“Complex subscriptions and lacks payment dashboard

Pros

I like the concept of automated payment reminder emails and follow-up messages for customers. However in my experience, these features have not been functioning properly.

Cons

Modifying a subscription is much more complex here than in other systems. I do not like that there is no simple dashboard to see all paid and outstanding invoices. It is also frustrating that we don't get alerts when invoices are paid and we cannot manually enter a customer's payment details. Also we have had conflicts with customers who were on auto-pay with our old system, trying to get their information into this one. Another issue is that once auto-pay is enabled, it pays every single invoice automatically, even for one-off purchases outside the subscription. The only workaround is to disable auto-pay each time you charge for something separate like a training session.

“automatically upgraded customer plans perfectly

Pros

It automatically upgraded a customer to a more expensive plan. Also it handled all the new billing by itself so we didn't have to do any extra work.

Cons

One thing I noticed is that it required a significant time investment to learn all the functionalities and configuration options which set back our integration timeline.

“Great for generating instant payment links

Pros

I love how I can quickly generate a payment link during a sales call and process the payment immediately when the client is ready. This functionality helps me close deals much faster and more efficiently.

Cons

Finding my way through the configuration and customization menus is challenging when I need to make adjustments.

“excellent for managing customer billing

Pros

It is an excellent software for collecting and managing customer billing information.

Cons

The integration with our HubSpot CRM is weak as we have not been able to sync all the required data between the two systems.

“a dependable billing tool with great support

Pros

Chargebee is a dependable billing tool with powerful features that's simple to set up. Their customer support team is also very helpful.

Cons

I don't have any criticisms. The platform has been absolutely brilliant for our needs.

“Trusted platform for revenue growth

Pros

The powerful capabilities of Chargebee have made it a trusted platform for managing our revenue growth. Overall its performance has been remarkable.

Cons

To be honest I am very impressed with the powerful tools it provides. So I have no negative feedback.

“very reliable system for all billing

Pros

I am impressed by the powerful tools it offers. In short it has proven to be a very reliable system for all our billing needs.

Cons

It comes with a very impressive set of features. So I do not have any dislikes.

“Provides simple and reliable payment solution

Pros

Chargebee is a simple payment processing solution to implement. Plus I really value its consistent reliability.

Cons

I have no complaints about it. It has been the best solution we have used.