Coupa Expenses Reviews
Total 30 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars37%
3
Stars7%
2
Stars3%
1
Stars13%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Coupa
Pros
Coupa's speed is excellent, and it's easy to use. Whenever new features are launched, they're easy to deploy, and integration is smooth.
Cons
Sometimes it freezes and doesn't respond, though this happens rarely.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Rohit
Information Technology and Services, 500+ employees
More than a year
“Coupa - Best for your Business
Pros
I've used Coupa for Supplier management and Purchasing modules. I've found it user-friendly and flexible enough for customization according to business needs.
Cons
Customer support needs improvement. When raising incidents, we often have to follow up multiple times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Archit
Information Technology and Services, 500+ employees
More than a year
“Coupa wholesome solution for P2P requirement
Pros
It offers some top-notch source-to-pay modules that are easy to deploy in any setting.
Cons
The Inventory Management module could still be improved with real-time management systems.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Eyep
Financial Services, 1-10 employees
Less than 6 months
“Coupa EO
Pros
They handle billing very well, and I think their security systems are also solid.
Cons
It still has numerous integration issues with some software. These need to be addressed as soon as possible.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Waleed
Construction, 500+ employees
More than a year
“The best procurement systems with high quality service
Pros
Coupa is the best procurement solution I've encountered. I appreciate that it automatically links with numerous global sellers, facilitating flexible purchase order automation, invoice matching, and tracking. I can easily monitor the status of purchase orders and invoices, track progress to final payment, and ensure customer receipt of funds. Coupa also prepares new suppliers, allowing them to submit necessary information for payment and integration into buyer systems. It helps me track deals from start to finish, ensuring payments and meeting delivery deadlines. Coupa offers a fantastic user platform with a unique visual design and various filters that make finding what I need quick and easy.
Cons
There aren't many annoying aspects; you just need both sides of the transaction to understand how to download documents and use the platform as required. This becomes manageable with sufficient training on correct usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ciedelle E
IT Support Associate, 500+ employees
“What an amazing software
Pros
Global search is so helpful and easy.
Cons
Copying an order should allow punchout specific items to be automatically added to the requisition.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Kathy
Engie, 500+ employees
“Amazing
Pros
We can easily keep track of our invoices and spending.
Cons
At times there are issues with the server which can be inconvenient.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Garth
Rakuten, 500+ employees
“It is incredible.
Pros
I love how powerful and well designed this product is.
Cons
The integration capabilities are great but very complicated.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Bobby
First Bank, 101-500 employees
“I like it so far.
Pros
With just a few clicks I can manage almost anything at the office like reordering supplies!
Cons
Nothing to dislike at the moment.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Aaron
Staranise , 11-50 employees
“Helped us
Pros
It helped increase efficiency.
Cons
I wouldnt mind if the customer service was better.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9