Coupa Expenses Reviews

“Revolutionizing Business Spend Management

Pros

I appreciate that it provides a comprehensive set of tools for procurement, invoicing, and expenses, and it's quite easy to use, which makes it easy for me to get started quickly. Plus, being cloud-based allows me to access it from anywhere, which adds flexibility and scalability.

Cons

For smaller businesses, it can be pricey, and the initial setup and implementation might take quite a bit of time.

“Convenient

Pros

Every feature in this app is incredibly useful and easy to handle.

Cons

There's nothing to dislike because it's an easy-to-use application.

“AR Invoicing

Pros

I find it beneficial to manage multiple vendors or customers within the system.

Cons

The courier list for shipment tracking needs updating. We often use TForce Freight and Old Dominion Freight, but they're not on the drop-down list. This causes a lot of invoice disputes due to the lack of delivery proof.

“Coupa is a highly customizable system

Pros

I can easily navigate the app because its interface is straightforward and intuitive. I can also tailor the app to get the results I need. Coupa integrates well with other applications depending on what my business needs, and there's very minimal lag.

Cons

The document integration with Coupa needs enhancement since there are restrictions on the types of files that can be uploaded, such as zipped files.

“Invoice management platform

Pros

It is extremely simple to search through previous invoices and access detailed information. The process is intuitive and efficient, allowing me to quickly locate specific invoices and delve into comprehensive details without any hassle.

Cons

The interface seems pretty simple, but I'm unsure about the extent of available customization.

“I love Coupa and you will too

Pros

I love that it's a complete solution for all my supply chain needs.

Cons

What's not to like about Coupa? Absolutely nothing! It provides everything we need in one system.

“Supply Chain Guru and Coupa CSO

Pros

Coupa offers a lot of functionalities and solutions that cover everything I need for supply chain management. It also provides a wide range of easy-to-use training courses.

Cons

The main issue is that Coupa's pricing structure is quite steep.

“Worst company ever

Pros

So far, my experience has been terrible. Nobody wants to help directly and instead hides behind chat support.

Cons

NOTHING, there's nothing positive about this company. They refuse to assist their customers.

“Does a job

Pros

Coupa helps connect employees with the finance department during invoice processing.

Cons

It's not very intuitive and can be quite challenging to figure out what to enter if you're only an occasional user.

“powerrubber.com 's opinion

Pros

Only the colors, which are very calming and suitable for this platform, stand out.

Cons

Nothing, we lost our money, so please make a wiser choice.

“The worst

Pros

I don't see any benefits since it's an unreliable company that scams its clients.

Cons

We had to use their platform due to a client's requirement, but by mistake, we purchased validation (thinking our client needed it). When we confirmed it wasn't necessary, we tried to contact Coupa but couldn't reach them through phone, email, or even BBB.

“Coupa experience

Pros

I value the quick responses and the ability to gather feedback from validators to make necessary adjustments.

Cons

Sometimes, we need to add more details to provide a complete view for the approval process.

“WHY SHOULD I PAY COUPA for services rendered

Pros

I don't see any value in paying Coupa for my customer to pay me.

Cons

Everything, no one is willing to talk to us unless we pay Coupa $549 per year to get paid by our customers. We're a small family business; why should we pay $549 annually to get paid?

“AV CED assessement

Pros

So far, I've been impressed by their attention to detail and the capabilities of the system.

Cons

I'm not sure yet, but I'm confident I'll identify them.

“Horrible product with worse support

Pros

I don't like anything about Coupa. As a supplier who has interacted with my customer's system occasionally, I find it unappealing.

Cons

I find Coupa to be poorly designed, difficult to use, lacking many basic features, and adding complexity to minor workflows. Their support is even worse, no phone access, no escalation path, just a chat box where they repeatedly misunderstand questions and ask for screenshots.

“Reviews of Coupa: An Efficient and User-Friendly Expense Management Software

Pros

Coupa is a highly effective expense management tool with many advantages for businesses. Highlights include: Simplified Expense Management: It offers a complete solution for handling business expenses, from purchase requisition to invoicing and payment. It's user-friendly for employees and provides a positive experience. Process Automation: Coupa automates many tasks, saving time and reducing mistakes. Customizable workflows and real-time notifications support fast decision-making. Spend Analysis: It provides detailed spending analyses, helping managers understand costs and make informed decisions. Reports are accessible and customizable. Integration with Other Tools: Coupa integrates with other business tools like ERP systems and e-commerce platforms, enhancing collaboration and expense visibility. Overall, Coupa is ideal for companies looking to streamline expense management, automate processes, and improve cost visibility. It's user-friendly, offers detailed analytics, and integrates well with other tools.

Cons

Although Coupa offers many benefits for businesses, there are drawbacks to consider. Here are some negative points: High cost: Coupa is quite expensive, which might be prohibitive for small or low-budget businesses. Costs may also rise with added functionality. Learning curve: Even though Coupa is user-friendly, new users may experience a learning curve and need time to become familiar with its features. Limited customization: While Coupa allows basic workflow customization, it might not meet all specific needs. Limited customer support: Support may be restricted in certain regions or languages, making timely assistance difficult. Also, their support can be costly and may not always meet expectations. Overall, Coupa is an effective expense management tool, but it can be pricey and have a learning curve for new users, with some limitations in customization and support. However, if you need a comprehensive and user-friendly expense management solution, Coupa could be a good fit.

“Good expense management tool

Pros

I like having an app to upload expense claims on the go.

Cons

The user experience isn't the best I've seen on the market.

“Great billing tool

Pros

It's a convenient way to keep track of invoices and bill the companies or clients I work with.

Cons

There is a learning curve; I needed someone to guide me through the initial process. But once you get the hang of it, it's very easy to use and continue sharing ongoing invoices.

“Simple and Efficient

Pros

I don't have much experience with other expensing software, so I think Coupa works well for its purpose. The platform is pretty smooth, which suits my team's needs since we mainly handle travel expenses.

Cons

I wish Coupa had a more thorough onboarding process for users, along with additional functionality or helpful tips and guides.

“B's thought on Coupa Expense

Pros

It's user-friendly for daily tasks, featuring filters that save a lot of time on searching activities. It keeps all my data, offering endless opportunities for business optimization.

Cons

The multilevel approval stages are time-consuming. Every action requires a fully functional user account. It would be great to have tailored access to reduce costs.