Koalafi Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars10%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“great financing option”
Pros
Getting furniture is easier since they take care of both delivery and financing.
Cons
Delivery wasn't great as the associates seemed too busy and I had to put the couch legs on myself. I also don't get an email or other notice when a payment is taken. Aside from that, I'm pretty pleased with the service.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Not Specified, N/A employees
“short payoff window”
Pros
Nothing positive to mention.
Cons
Accepting the offer makes it sound like you can finance the purchase with monthly payments. What isn't made clear is that, after signing up, you get only three months to pay it off before the cost becomes absurd. My loan was $4,500 and I thought financing would be a good choice. If I don't pay it off by Dec. 19, the loan will grow to more than my vehicle is worth, with a total price of $13,000. I wouldn't recommend using this for financing unless you already have the money to pay it immediately. If you do have that money, just pay out of pocket.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
3
Not Specified, N/A employees
“Works quickly”
Pros
Service moved really quickly and kept everything easy and reassuring throughout the whole process.
Cons
There are no issues that I came across while using this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“very fast approval process”
Pros
Approval was quick, delivery came fast and customer service was great. I wouldn't shop for tires anywhere else.
Cons
I can't really think of any cons to add here
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Not Specified, N/A employees
“shoutout to the sales team”
Pros
I had a great salesperson helping me and I'm loving the washer-and-dryer combo I purchased through Koalafi. Thanks so much.
Cons
Nothing to complain about as I love everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“using it is effortless”
Pros
Financing a sofa with a chaise from Mattress & Furniture by Appointment through Koalafi and was really smooth. Both companies were professional and friendly when I contacted them and I'd recommend them.
Cons
Everything has been great, with no problems at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, N/A employees
“making payments is simple”
Pros
Using this has been convenient and simple for me. Applying and making payments is really easy and I can keep an eye on everything without much effort. It has helped me make a bigger purchase when I didn't want to pay the full amount upfront. Overall, my experience with them has been good.
Cons
It's been great to use so I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“helpful loan for car repairs”
Pros
Getting a loan let me keep paying it back without worrying about how I'd get my car fixed. I'm grateful to their team for providing this loan.
Cons
I haven't noticed any downsides.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Environmental Services, 11-50 employees
“Simple financing with 90-day no-interest”
Pros
I find the system really easy to use, and it helps me track my payments and where I stand with the 90-day payoff.
Cons
One thing I didn't like was the $50 early payoff fee, which the third-party vendor never explained when I asked.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Furniture, 11-50 employees
“Had a pleasant experience”
Pros
Applying was fast, and I received a response quickly.
Cons
Returning the product was a complex experience, especially since the vendor didn't deliver on time and no replacement is expected soon.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9