OneBill Reviews

“Gets the job done fast

Pros

Our old billing setup was painfully slow and clunky with terrible support that never followed through on promises. This platform delivered exactly what we needed and their customer support has been outstanding. When we requested changes, they handled them quickly and efficiently. The entire rollout took under a month from signing up. We now process invoices and payments every day and everything is incredibly easy to use. The integration with our current systems went perfectly. In short we could not have asked for a smoother transition.

Cons

Nothing comes to mind that I would want to change about this system.

“New features keep appearing but some quirks still remain

Pros

I have been using this system for around 2.5 years and keep discovering new features. The tax calculations are spot-on every time and invoicing runs smoothly without errors.

Cons

There are times when it feels like engineers built this without really understanding how accountants actually work. You will run into some annoying quirks and submission issues that are not easy to fix. To be fair spending more time in the system does help as this frustration has gotten better for me over the past year or so.

“Top-notch platform and support team

Pros

This platform handles everything we need in one place. After the initial setup it pretty much manages itself monthly. Plus the time savings for our team are incredible.

Cons

Setting up usage-based products can get tricky sometimes and I have had to reach out to support for help more than I would like.

“Customizable billing, but support needs improvement

Pros

I really like how flexible the billing format is. Plus being able to add our own products and customize the formatting exactly how we want it makes everything so much smoother.

Cons

The customer support team lacks professionalism and takes way too long to respond when I need urgent help. What's worse is they are often rude which I think is the biggest problem with this software.

“So far so good

Pros

One thing I like is how clean and simple the interface is when everything's working properly and whenever I need changes, reaching out to support is easy and their response times are quick which I find really helpful.

Cons

I have not run into any real issues with this platform. As overall it is simple to use and pretty user-friendly overall.

“Absolute pleasure to use

Pros

It is pretty easy to use and the interface just makes sense. The dashboard gives me everything I need at a glance and the flexibility lets me customize things exactly how I want. What impressed me most is how fast the OneBill team responds when I request changes or updates. Plus there are plenty of vendor options for integrating third-party applications which has been incredibly helpful for our workflow.

Cons

Honestly I cannot come up with any major complaints as this has gone beyond what I was hoping for.

“Love the tool and their support

Pros

The flexibility is the best and using it feels user friendly and when I need help, the VP in California provides outstanding support that really stands out.

Cons

Well the ticket system used to be pretty slow, with responses taking too long for issues from a few months ago. However I have to admit that my recent Friday ticket was resolved super quickly so they have definitely improved lately.