PayTrace Reviews

“Handy option for quick card payments”

Pros

Having this tool gives our company a convenient backup way to take card payments especially for items that need to be processed fast.

Cons

Card processing fees are pretty common almost everywhere but it's still a downside here. Using it for non-standard items and then needing to pass along an extra fee on top of that isn't ideal.

“Can access it through phone”

Pros

Using it has been really simple and I can access it right from my phone whenever I need to. Getting support is simple too so if I ever need help, it's available without any hassle.

Cons

Honestly, I don't have anything negative to point out. It's a really solid app that works well for both personal and business use so I have nothing bad to say about it.

“Easy to store card details”

Pros

Pretty easy to operate and storing card details is convenient.

Cons

That pop-up window during login is a bit annoying and the password update reminders, while helpful, come through too often.

“Responsive support and fair pricing”

Pros

Their support team has stayed very responsive to what we need and the speed of their work has really helped us customize our systems. We've even collaborated over video calls which made the onboarding and implementation process much easier to handle. On top of that, the pricing is competitive.

Cons

Since getting everything implemented, we haven't run into any issues at all. It's a tool that simply does its job well.

“Worst support”

Pros

The service has been horrible. They don't call back, they don't help and there have been blatant lies from the staff.

Cons

The staff refuses to help. They just take your money, don't explain anything about disputes and overall this has been the worst experience possible.

“Accurate reports”

Pros

Keyed Entries are really simple to use which makes day-to-day processing much easier. The system is hardly ever unavailable and the readings and reports have consistently been accurate.

Cons

pricing is a bit high.

“Friendly support staff”

Pros

Using it has been a really positive experience overall. The platform is user-friendly, the portal access is convenient and the security gives a lot of peace of mind. On top of that, the customer service team is fast, friendly and clearly knows the product well. They do more than just fix issues, they also help teach clients how to use the software better to manage their business more effectively.

Cons

At this point, I haven't run into any problems that would make me offer complaints or suggestions for improvement.

“Versatile tool”

Pros

Interchange Optimization works really well and requires little to no extra effort from the client side. It's also very versatile and the customer service has been excellent throughout.

Cons

A few of the integration products come from third-party providers and aren't quite as customer-service focused as PayTrace but overall I really don't have any complaints.

“responsive portal”

Pros

Using the API has been pretty simple and the portal responds quickly whenever I need to work in it.

Cons

The reporting still feels limited and would be better with more options like scheduling reports for specific days and times. It would also help to have notifications when an account gets locked or a password has expired.

“Secure payments families trust”

Pros

The process is very user-friendly and it gives our families real confidence that their payment information is being handled securely.

Cons

it can't process ACH or checking account payments.

“Offers strong security”

Pros

After moving over from Braintree to PayTrace, a few things really stood out to us. We needed a platform that's reliable, simple to use and offers strong security for our customers and PayTrace delivers on all of that. The part that has impressed me the most though, is the customer support. It's very easy to reach an actual person and when you do, they're knowledgeable and genuinely helpful.

Cons

I honestly don't have anything negative to say about it itself. The only trouble I've run into has been getting the PayTrace plugin to work properly with my WooCommerce site but that seems more related to the plugin developer than to PayTrace.

“Knowledgeable team”

Pros

It has been very simple and it helps us take care of our customers quickly and on time. Their customer support team is also really helpful, friendly and knowledgeable enough to handle any issues that come up at work.

Cons

It has been very simple to work with and honestly, there have not been any real problems to mention. On the rare occasion a technical issue comes up, there are several ways to get help instead of being stuck with just one option, including phone support, email and useful information on their website.