Synder Reviews
Total 47 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars87%
4
Stars6%
3
Stars0%
2
Stars2%
1
Stars4%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Liz
Performing Arts, 1-10 employees
Less than 6 months
“Fantastic support!
Pros
Once things are set up, bringing our payment platform transactions into QBO is automatic and painless. I love their support. I have contacted support via chat three times for help with setting up rules, and everyone has been very knowledgeable, patient, and helpful. Kiryl was my helper today, and he did a great job leading me through the process of setting up two rules which I had previously done incorrectly.
Cons
As a new user, I find the process of creating rules somewhat challenging, but I'm gradually learning.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Media Production, 1-10 employees
Less than a year
“Great product and fantastic support
Pros
This SaaS efficiently synchronizes my Stripe transactions with QuickBooks. It's both fast and precise. The tech support is exceptional. Today, I interacted with the customer support team, who were knowledgeable and patient. They truly understood the system and provided clear, actionable guidance without wasting any time. The chat support is superb.
Cons
I have no complaints at all; I love Synder. It's fantastic software, especially if you need your QBO to communicate with Stripe.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Accounting, 1-10 employees
More than a year
“Great Customer Support!
Pros
I'm probably not using this software to its fullest potential, but I find it super valuable for importing Square transactions into QBO for three clients. It took a bit to get the setup sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall, it's a great product. And when I do need support, they are a click away! If they can't get to me right then, someone will call me back. I've had great experiences with customer service.
Cons
Initially, the setup process felt somewhat clunky and less intuitive, posing a challenge. However, we persevered and eventually resolved any issues that arose. Moreover, the newly introduced pricing model may not be the best fit for my smaller clients, prompting some reconsideration and adjustment in our approach.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Rebecca
Accounting, 1-10 employees
Less than 6 months
“Just what we needed
Pros
Great integration between Stripe and QuickBooks. Really helpful customer support representatives (shout out to customer support for being so accommodating and pointing me in the right direction).
Cons
It could be more flexible when purchasing additional credits.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
DERRICK
Food & Beverages, 1-10 employees
Less than 6 months
“SYNDER APP IS A MUST HAVE IN YOUR LIST OF APPS
Pros
The synchronization of essential data ensures that my books are accurate and well-organized. This feature helps maintain a clear and precise accounting record.
Cons
I don't have anything negative to say at the moment, and I've been using it for 30 days.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Austin
Arts and Crafts, 1-10 employees
More than a year
“Great support and product!
Pros
The auto-sync and the support are awesome. It's great not to worry about everything syncing correctly. They don't miss a beat!
Cons
While navigating Synder, I've encountered a learning curve at times. However, the software compensates for this with exceptional support services, which have been invaluable in overcoming any challenges I've faced.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Sports, 1-10 employees
More than a year
“Synder - Great efficient Product
Pros
It's simple to use with great support. The website is easy to follow.
Cons
There's nothing to dislike; it works very well and is straightforward to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10