Synder Reviews

“Automatic billing is predatory with no notice and Synder refusing to refund anything a day after billing.

Pros

Installing it was not too difficult. However, phone support is only available for premium accounts, not the lower-level ones.

Cons

My account had my email registered, but Synder charged my card $500 without any prior notification. I noticed the charges a day later and reached out, but they refused to refund any part of the yearly fee, despite my not intending to use it at all.

“Wondering Synder at its finest

Pros

I appreciate how it functions. I love its convenience and how straightforward it is to use. It's also quick, as I've never encountered any bugs. Also, it's very affordable compared to other applications. You can use it for work or business. Give it a try now.

Cons

I can't find anything to dislike about this application. It's incredibly intuitive to navigate. This software truly simplifies our lives. I hope they continue to enhance it so we can uncover any hidden features it might have.

“We love Synder!

Pros

I love Synder! Running a small business with numerous daily transactions, syncing with QuickBooks manually would be a nightmare. Synder has made the automation process seamless, and their support team is always ready to assist. They recently helped us set up everything smoothly after a payment processor switch.

Cons

Everything's been smooth sailing so far. We're eagerly anticipating their expansion to other platforms for full automation!

“Great service

Pros

Their customer service is amazing! They have helped me several times, always dedicating enough time to resolve my questions and issues. I value their service highly as it saves me a lot of time.

Cons

While I've had a few connection issues, customer service has always been prompt and helpful.

“Good Sync System

Pros

This is a great syncing app that connects Stripe sales and charges to QuickBooks.

Cons

It would be beneficial to purchase credits on an ad-hoc basis as needed.

“Nice product with a lot of functionality

Pros

Unlike many users, I use Square POS for restaurants. The standout feature for me is the real-time import of Square transactions. What sets it apart is how each transaction is handled. With Square for Restaurants and a Square checking account, Synder logs both the sale and the transfer to the Square internal "checking" account.

Cons

It's not necessarily a Synder issue, as none of the others support this either, but I do wish there was Square support for other Square transactions. Square now offers checking and savings accounts, debit cards, and loans, none of which sync with these software products (including Square's own).

“Brilliant software

Pros

It's a real time saver when it comes to importing transactions and reconciling payments.

Cons

Synder does not have a default sales account specified for each platform.

“Big Time Saver

Pros

I need detailed transactions loaded to QB Desktop, not just daily summaries. Tracking inventory for apparel involves thousands of items. Most interfaces I found only provide summaries. Synder gives me the detail I need and correctly places transactions into the right accounts on QB Desktop. It's a huge time saver.

Cons

My main gripe is the inability to map the item name to a field in QuickBooks. As someone with a technology background in programming, I know field mapping is part of setup functionality, just not for this specific field. Despite multiple attempts to explain, my concerns haven't been addressed. I'm left paying staff to manually update each transaction's items. Fixing this would earn this software a 100% rating from me!

“The best

Pros

It syncs items seamlessly, eliminating the struggle with QuickBooks and the need for manual entry or linking.

Cons

Paying for each historical sync can add up, but the results are well worth the investment in the long run.

“Great for Stripe

Pros

It can be used with Stripe to sync transactions into QuickBooks.

Cons

We handle up to 300 transactions, and additional options for 100-200-300 transactions would be beneficial.

“Syncing with QuickBooks not ready for Prime-Time

Pros

I admire their flexibility, and their support staff really listened to my feedback for changes. Even in the short time I used their product, I saw some of those changes implemented. This shows that their developers are eager to improve and adjust their software to enhance its effectiveness.

Cons

This product has not saved me time importing Amazon and Paypal transactions into QuickBooks Desktop. The process is error-prone, and the configuration interface could be more user-friendly, reducing miscommunications. During my few months using Synder, I spent over 100 hours troubleshooting. I even had a corrupted QB file that required restoration from backup to start importing almost a year's worth of transactions again. The hands-off onboarding process led to initial issues that could've been avoided with more time spent understanding QuickBooks' account and classification structure. Improved onboarding could have saved me a significant amount of time.

“Save time and money for Ecommerce Bookkeeping

Pros

Automatically handling bookkeeping with Stripe and PayPal is a game changer.

Cons

There aren't enough free syncs for historical data.

“Synder is easy and critical to my business

Pros

Synder takes the effort out of my accounting. All paid invoices sync directly to my QuickBooks, making everything smoother and worry-free. Before Synder, I manually tracked everything. This makes it so simple.

Cons

I have no complaints; Synder has met all my needs superbly.

“Snyder is a great piece of software and is integral to my business.

Pros

The way Synder syncs Stripe transactions into QuickBooks is a crucial feature I can't do without. It's very easy to integrate into my existing setup.

Cons

Everything is smple. I don't use Gusto, so I can't comment on that aspect of the software.

“Great for Etsy

Pros

I like that it integrates better than the Etsy integration they provide for QBO.

Cons

If you roll back an import, you don't get the credits back.

“Set it and forget it

Pros

It's great having software that runs in the background without needing constant manipulation and configuration.

Cons

There's nothing I'd change about this software; it performs perfectly.

“Saves hours of work

Pros

The setup was incredibly fast, and syncing with QuickBooks Online was seamless. The ease of the initial setup process and the consistent, trouble-free syncing make managing my finances much more efficient and less time-consuming.

Cons

The setup process was somewhat time-consuming, yet the support team provided exceptional guidance every step of the way. Their assistance was instrumental, ensuring I navigated through any complexities with ease and understanding. Their commitment to helping users like myself get started smoothly truly enhanced my overall experience with the software.

“Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for

Pros

They kept my money, refused to assist, were unclear about why they couldn't refund, and constantly hid behind excuses. They are unprofessional, untrustworthy, and their software is terrible.

Cons

I dislike this software and its developers; it's a joke.

“A Huge Time and Money Saver

Pros

Syncing Stripe Payments and QuickBooks has been a huge time saver. Previously, my bookkeeper manually entered the batches and payouts, which was cumbersome and time-consuming, especially since QuickBooks doesn't natively integrate with Stripe Payments. Now, all Stripe transactions import flawlessly into my books daily. This not only saves time but also reduces bookkeeping fees. It definitely pays for itself every month.

Cons

I've encountered syncing issues where I received error messages like "not enough resources" or "access denied." Waiting 30 minutes and retrying the sync helped me bypass these issues.

“Recommend Snyder for nonprofit accounting

Pros

Syncing donations through Stripe to QuickBooks makes accounting and reconciliation much easier.

Cons

Some of the settings can be challenging to configure perfectly so that transactions appear correctly in QuickBooks. With time and adjustments, though, we managed to resolve these issues.

“Ease of use!

Pros

Integrating our QuickBooks with Authorize.NET was a game changer! It saves hours of work and a lot of money.

Cons

If there were any negatives about this software, I'd tell you, but honestly, it's amazing!

“Excellent syncing

Pros

Effortlessly syncing between payment platforms like Stripe, Square, and PayPal saves me an enormous amount of time. The smooth integration of these platforms streamlines my financial management, significantly reducing the time I spend on manual tasks.

Cons

Limited historical data syncs are a drawback. It would be nice to have the option to purchase additional credits upfront for historical data.

“Synder is awesome

Pros

The level of detail is fantastic and very useful.

Cons

More setup process details would make it easier to get started.

“Easy to verify transactions

Pros

When investigating payments, searching through transactions is easy. The user-friendly interface makes it simple to locate specific transactions, which greatly facilitates the process of tracking and verifying payments.

Cons

One month per year, we exceed our synch limit in our plan. It would be great to pay extra for 50-100 more synchs for that month.

“Great Product for e-Commerce

Pros

I love that it captures the details of every transaction, integrates with QBO, and ensures the accuracy of transaction-level reporting. I also love that it supports multi-currency.

Cons

I wish there was a simple way to purchase extra credits for importing multiple months' worth of data when starting out.

“Synder Review

Pros

The payouts to revenue conversion is exactly what I needed and got.

Cons

An issue I've noticed is my inability to record deferred revenue, which is definitely a drawback.

“New user here

Pros

I'm a new user, so I can't comment much yet except for the implementation assistance, which was outstanding. Anna asked all the right questions to understand what I needed, then guided me through every step to configure Synder and QBO to integrate the two products exactly how I hoped. This is crucial for a successful implementation, and honestly, not something many companies get right. Synder did.

Cons

As someone new to using this product, my experience is currently limited, and I don't have enough familiarity yet to offer a comprehensive comment.

“Customer Service by Synder

Pros

I am writing this review specifically today because the customer service from Vita was absolutely fantastic!

Cons

There's absolutely nothing I dislike about this product.

“Amazing Support

Pros

Synder has a team that can speak to me instantly via live chat, or I can request a Zoom meeting. Accounting can be very time-sensitive, so having the Synder support team available when necessary has been crucial. Shout out to customer service team for their support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, Shopify, and many other platforms. We figured it out after several meetings, and they were right there to help along the way.

Cons

I don't have many cons to share, except that setting everything up perfectly can be a bit challenging, especially with multiple sales channels. However, the key is to persevere through it, set it all up correctly, and avoid accounting headaches later on.

“Helps me a ton

Pros

It's generally simple to use and works just like it's supposed to.

Cons

I can't think of any negatives. It fits my needs perfectly.

“Great tool, excellent customer service

Pros

Reconciliation is smooth and uncomplicated. After the initial setup is completed, the system handles everything seamlessly and performs its functions efficiently.

Cons

Nothing negative to report! If I do come across something, I'll update my review.

“Morris Interactive review

Pros

Having clients purchase products online has allowed our company to function at a greater capacity.

Cons

It's frustrating to have a cap on monthly syncs because sometimes I can't predict my monthly purchases.

“Useful product, great customer service

Pros

It connects sales from multiple platforms to QBO and has the option to roll back the sync, giving me a chance to fix errors and resync correctly.

Cons

The setup process is somewhat complex. You have to configure all products and services precisely in both POS systems and QBO, so it takes time to iron out the details. I recommend running it in small batches to understand how the sync sends information to your P&L.

“This review form is too long

Pros

Synder integrates Stripe Payments well. Stripe makes it difficult with QuickBooks Online, but Synder solves this issue.

Cons

The cost is high. If you want people to review this product, simplify the process and make it more user-friendly.

“save time and money

Pros

It is very easy to integrate. This app saves time and works seamlessly. Great customer support.

Cons

Occasionally, it's a bit confusing dealing with the different European VAT rates.

“Synder review

Pros

This app syncs all of our Stripe payments into QBO in nearly real-time. I would recommend it for that efficiency and accuracy alone.

Cons

The subscription price seems high if you don't have a lot of transactions. Also, a recent fraud prevention charge has been added to every Stripe transaction, which means if you have 100 syncs a month, it covers only 50 transactions instead of the previous 100.

“Great for reconciliation

Pros

It performs exactly what I need for bank reconciliation and automatically categorizes transactions. The features work effectively, making my accounting tasks much easier to manage.

Cons

I expected the setup to be easier. It took a while to figure out how to categorize refunds separately from regular product sales, especially since our refunds category was set up as income rather than an expense category with a negative balance.

“Worth every penny

Pros

I currently primarily rely on QuickBooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and PayPal) into a single administration. Synder grooms the data before it is received into QuickBooks. The product works really well, and when I ran into problems (twice), tech support was very supportive and left no stone unturned to resolve my issues. At first, I was nervous to spend the money for our starting business, but by now, they have proven to be worth every penny.

Cons

Synder's transaction-based pricing model is quite clever. As a new user, I started syncing records before I had all the product mappings sorted out. Now that I'm more familiar with the product, I realize I need to go back and rerun historic transactions to align them correctly with QuickBooks Inventory management.

“Quick Support

Pros

Synder saves a lot of time with syncing transactions and all the itemized data from each transaction from Square over to Xero.

Cons

We use many Square locations, so we're frequently connecting or disconnecting them. While this process is usually smooth, sometimes it takes several attempts to correctly connect a new location.

“Snyder

Pros

The ease of syncing Stripe payments to QB is what I like most.

Cons

There are no downsides; it's easy to use and integrates seamlessly with Stripe.

“Fantastic support!

Pros

Once things are set up, bringing our payment platform transactions into QBO is automatic and painless. I love their support. I have contacted support via chat three times for help with setting up rules, and everyone has been very knowledgeable, patient, and helpful. Kiryl was my helper today, and he did a great job leading me through the process of setting up two rules which I had previously done incorrectly.

Cons

As a new user, I find the process of creating rules somewhat challenging, but I'm gradually learning.

“Great product and fantastic support

Pros

This SaaS efficiently synchronizes my Stripe transactions with QuickBooks. It's both fast and precise. The tech support is exceptional. Today, I interacted with the customer support team, who were knowledgeable and patient. They truly understood the system and provided clear, actionable guidance without wasting any time. The chat support is superb.

Cons

I have no complaints at all; I love Synder. It's fantastic software, especially if you need your QBO to communicate with Stripe.

“Great Customer Support!

Pros

I'm probably not using this software to its fullest potential, but I find it super valuable for importing Square transactions into QBO for three clients. It took a bit to get the setup sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall, it's a great product. And when I do need support, they are a click away! If they can't get to me right then, someone will call me back. I've had great experiences with customer service.

Cons

Initially, the setup process felt somewhat clunky and less intuitive, posing a challenge. However, we persevered and eventually resolved any issues that arose. Moreover, the newly introduced pricing model may not be the best fit for my smaller clients, prompting some reconsideration and adjustment in our approach.

“Just what we needed

Pros

Great integration between Stripe and QuickBooks. Really helpful customer support representatives (shout out to customer support for being so accommodating and pointing me in the right direction).

Cons

It could be more flexible when purchasing additional credits.

“SYNDER APP IS A MUST HAVE IN YOUR LIST OF APPS

Pros

The synchronization of essential data ensures that my books are accurate and well-organized. This feature helps maintain a clear and precise accounting record.

Cons

I don't have anything negative to say at the moment, and I've been using it for 30 days.

“Great support and product!

Pros

The auto-sync and the support are awesome. It's great not to worry about everything syncing correctly. They don't miss a beat!

Cons

While navigating Synder, I've encountered a learning curve at times. However, the software compensates for this with exceptional support services, which have been invaluable in overcoming any challenges I've faced.

“Synder - Great efficient Product

Pros

It's simple to use with great support. The website is easy to follow.

Cons

There's nothing to dislike; it works very well and is straightforward to use.