Synder Reviews
47 Review(s)
softwareOverall Rating
4.7
47 Review(s)
Rating Distribution
5
(41)
4
(3)
3
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Overall Rating
4.7
47 Review(s)
Rating Distribution
5
(41)
4
(3)
3
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Automatic billing is predatory with no notice and Synder refusing to refund anything a day after billing.
Automatic billing is predatory with no notice and Synder refusing to refund anything a day after billing.
Pros
Installing it was not too difficult. However, phone support is only available for premium accounts, not the lower-level ones.
Cons
My account had my email registered, but Synder charged my card $500 without any prior notification. I noticed the charges a day later and reached out, but they refused to refund any part of the yearly fee, despite my not intending to use it at all.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Andy
Food & Beverages, 1-10 employees
More than a year
June 2024
Wondering Synder at its finest
Wondering Synder at its finest
Pros
I appreciate how it functions. I love its convenience and how straightforward it is to use. It's also quick, as I've never encountered any bugs. Also, it's very affordable compared to other applications. You can use it for work or business. Give it a try now.
Cons
I can't find anything to dislike about this application. It's incredibly intuitive to navigate. This software truly simplifies our lives. I hope they continue to enhance it so we can uncover any hidden features it might have.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
June 2024
We love Synder!
We love Synder!
Pros
I love Synder! Running a small business with numerous daily transactions, syncing with QuickBooks manually would be a nightmare. Synder has made the automation process seamless, and their support team is always ready to assist. They recently helped us set up everything smoothly after a payment processor switch.
Cons
Everything's been smooth sailing so far. We're eagerly anticipating their expansion to other platforms for full automation!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Asher
Consumer Services, 1-10 employees
More than a year
January 2024
Great service
Great service
Pros
Their customer service is amazing! They have helped me several times, always dedicating enough time to resolve my questions and issues. I value their service highly as it saves me a lot of time.
Cons
While I've had a few connection issues, customer service has always been prompt and helpful.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Khristopher
Consumer Goods, 1-10 employees
Less than 6 months
October 2023
Good Sync System
Good Sync System
Pros
This is a great syncing app that connects Stripe sales and charges to QuickBooks.
Cons
It would be beneficial to purchase credits on an ad-hoc basis as needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Computer Hardware, 1-10 employees
Less than 6 months
October 2022
Nice product with a lot of functionality
Nice product with a lot of functionality
Pros
Unlike many users, I use Square POS for restaurants. The standout feature for me is the real-time import of Square transactions. What sets it apart is how each transaction is handled. With Square for Restaurants and a Square checking account, Synder logs both the sale and the transfer to the Square internal "checking" account.
Cons
It's not necessarily a Synder issue, as none of the others support this either, but I do wish there was Square support for other Square transactions. Square now offers checking and savings accounts, debit cards, and loans, none of which sync with these software products (including Square's own).
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Shannon
Food & Beverages, 1-10 employees
Less than 6 months
October 2022
Brilliant software
Brilliant software
Pros
It's a real time saver when it comes to importing transactions and reconciling payments.
Cons
Synder does not have a default sales account specified for each platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jair
Food & Beverages, 1-10 employees
Less than 6 months
October 2022
Big Time Saver
Big Time Saver
Pros
I need detailed transactions loaded to QB Desktop, not just daily summaries. Tracking inventory for apparel involves thousands of items. Most interfaces I found only provide summaries. Synder gives me the detail I need and correctly places transactions into the right accounts on QB Desktop. It's a huge time saver.
Cons
My main gripe is the inability to map the item name to a field in QuickBooks. As someone with a technology background in programming, I know field mapping is part of setup functionality, just not for this specific field. Despite multiple attempts to explain, my concerns haven't been addressed. I'm left paying staff to manually update each transaction's items. Fixing this would earn this software a 100% rating from me!
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Beth
Apparel & Fashion, 1-10 employees
More than a year
September 2022
The best
The best
Pros
It syncs items seamlessly, eliminating the struggle with QuickBooks and the need for manual entry or linking.
Cons
Paying for each historical sync can add up, but the results are well worth the investment in the long run.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Food & Beverages, 11-50 employees
Less than 6 months
August 2022
Great for Stripe
Great for Stripe
Pros
It can be used with Stripe to sync transactions into QuickBooks.
Cons
We handle up to 300 transactions, and additional options for 100-200-300 transactions would be beneficial.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Nina
Accounting, 1-10 employees
More than a year
May 2022
Syncing with QuickBooks not ready for Prime-Time
Syncing with QuickBooks not ready for Prime-Time
Pros
I admire their flexibility, and their support staff really listened to my feedback for changes. Even in the short time I used their product, I saw some of those changes implemented. This shows that their developers are eager to improve and adjust their software to enhance its effectiveness.
Cons
This product has not saved me time importing Amazon and Paypal transactions into QuickBooks Desktop. The process is error-prone, and the configuration interface could be more user-friendly, reducing miscommunications. During my few months using Synder, I spent over 100 hours troubleshooting. I even had a corrupted QB file that required restoration from backup to start importing almost a year's worth of transactions again. The hands-off onboarding process led to initial issues that could've been avoided with more time spent understanding QuickBooks' account and classification structure. Improved onboarding could have saved me a significant amount of time.
Ease of use
4
Value for money
2
Customer Support
10
Functionality
3
Robert
Accounting, 1-10 employees
Less than 6 months
April 2022
Save time and money for Ecommerce Bookkeeping
Save time and money for Ecommerce Bookkeeping
Pros
Automatically handling bookkeeping with Stripe and PayPal is a game changer.
Cons
There aren't enough free syncs for historical data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Consumer Goods, 1-10 employees
Less than 6 months
March 2022
Synder is easy and critical to my business
Synder is easy and critical to my business
Pros
Synder takes the effort out of my accounting. All paid invoices sync directly to my QuickBooks, making everything smoother and worry-free. Before Synder, I manually tracked everything. This makes it so simple.
Cons
I have no complaints; Synder has met all my needs superbly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kara
Consumer Goods, 1-10 employees
More than a year
March 2022
Snyder is a great piece of software and is integral to my business.
Snyder is a great piece of software and is integral to my business.
Pros
The way Synder syncs Stripe transactions into QuickBooks is a crucial feature I can't do without. It's very easy to integrate into my existing setup.
Cons
Everything is smple. I don't use Gusto, so I can't comment on that aspect of the software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Raymond
Sports, 1-10 employees
More than a year
February 2022
Great for Etsy
Great for Etsy
Pros
I like that it integrates better than the Etsy integration they provide for QBO.
Cons
If you roll back an import, you don't get the credits back.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victor
Retail, 1-10 employees
February 2022
Set it and forget it
Set it and forget it
Pros
It's great having software that runs in the background without needing constant manipulation and configuration.
Cons
There's nothing I'd change about this software; it performs perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corey
Professional Training & Coaching, 1-10 employees
More than a year
February 2022
Saves hours of work
Saves hours of work
Pros
The setup was incredibly fast, and syncing with QuickBooks Online was seamless. The ease of the initial setup process and the consistent, trouble-free syncing make managing my finances much more efficient and less time-consuming.
Cons
The setup process was somewhat time-consuming, yet the support team provided exceptional guidance every step of the way. Their assistance was instrumental, ensuring I navigated through any complexities with ease and understanding. Their commitment to helping users like myself get started smoothly truly enhanced my overall experience with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Retail, 1-10 employees
Less than 6 months
January 2022
Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for
Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for
Pros
They kept my money, refused to assist, were unclear about why they couldn't refund, and constantly hid behind excuses. They are unprofessional, untrustworthy, and their software is terrible.
Cons
I dislike this software and its developers; it's a joke.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kelly Adams
Hospitality, 11-50 employees
Less than 6 months
January 2022
A Huge Time and Money Saver
A Huge Time and Money Saver
Pros
Syncing Stripe Payments and QuickBooks has been a huge time saver. Previously, my bookkeeper manually entered the batches and payouts, which was cumbersome and time-consuming, especially since QuickBooks doesn't natively integrate with Stripe Payments. Now, all Stripe transactions import flawlessly into my books daily. This not only saves time but also reduces bookkeeping fees. It definitely pays for itself every month.
Cons
I've encountered syncing issues where I received error messages like "not enough resources" or "access denied." Waiting 30 minutes and retrying the sync helped me bypass these issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Luis
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
January 2022
Recommend Snyder for nonprofit accounting
Recommend Snyder for nonprofit accounting
Pros
Syncing donations through Stripe to QuickBooks makes accounting and reconciliation much easier.
Cons
Some of the settings can be challenging to configure perfectly so that transactions appear correctly in QuickBooks. With time and adjustments, though, we managed to resolve these issues.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Colleen
Sports, 1-10 employees
More than a year
January 2022
Ease of use!
Ease of use!
Pros
Integrating our QuickBooks with Authorize.NET was a game changer! It saves hours of work and a lot of money.
Cons
If there were any negatives about this software, I'd tell you, but honestly, it's amazing!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sholom
Telecommunications, 1-10 employees
Less than 6 months
December 2021
Excellent syncing
Excellent syncing
Pros
Effortlessly syncing between payment platforms like Stripe, Square, and PayPal saves me an enormous amount of time. The smooth integration of these platforms streamlines my financial management, significantly reducing the time I spend on manual tasks.
Cons
Limited historical data syncs are a drawback. It would be nice to have the option to purchase additional credits upfront for historical data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Wine and Spirits, 1-10 employees
Less than 6 months
December 2021
Synder is awesome
Synder is awesome
Pros
The level of detail is fantastic and very useful.
Cons
More setup process details would make it easier to get started.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marc
Retail, 1-10 employees
Less than 6 months
December 2021
Easy to verify transactions
Easy to verify transactions
Pros
When investigating payments, searching through transactions is easy. The user-friendly interface makes it simple to locate specific transactions, which greatly facilitates the process of tracking and verifying payments.
Cons
One month per year, we exceed our synch limit in our plan. It would be great to pay extra for 50-100 more synchs for that month.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
John
Recreational Facilities and Services, 1-10 employees
More than a year
December 2021
Great Product for e-Commerce
Great Product for e-Commerce
Pros
I love that it captures the details of every transaction, integrates with QBO, and ensures the accuracy of transaction-level reporting. I also love that it supports multi-currency.
Cons
I wish there was a simple way to purchase extra credits for importing multiple months' worth of data when starting out.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
lisa
Accounting, 1-10 employees
Less than 6 months
November 2021
Synder Review
Synder Review
Pros
The payouts to revenue conversion is exactly what I needed and got.
Cons
An issue I've noticed is my inability to record deferred revenue, which is definitely a drawback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Muhammad
Computer Software, 11-50 employees
Less than 6 months
November 2021
New user here
New user here
Pros
I'm a new user, so I can't comment much yet except for the implementation assistance, which was outstanding. Anna asked all the right questions to understand what I needed, then guided me through every step to configure Synder and QBO to integrate the two products exactly how I hoped. This is crucial for a successful implementation, and honestly, not something many companies get right. Synder did.
Cons
As someone new to using this product, my experience is currently limited, and I don't have enough familiarity yet to offer a comprehensive comment.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Bill
Non-Profit Organization Management, 1-10 employees
Less than 6 months
November 2021
Customer Service by Synder
Customer Service by Synder
Pros
I am writing this review specifically today because the customer service from Vita was absolutely fantastic!
Cons
There's absolutely nothing I dislike about this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamira
Non-Profit Organization Management, 1-10 employees
Less than a year
November 2021
Amazing Support
Amazing Support
Pros
Synder has a team that can speak to me instantly via live chat, or I can request a Zoom meeting. Accounting can be very time-sensitive, so having the Synder support team available when necessary has been crucial. Shout out to customer service team for their support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, Shopify, and many other platforms. We figured it out after several meetings, and they were right there to help along the way.
Cons
I don't have many cons to share, except that setting everything up perfectly can be a bit challenging, especially with multiple sales channels. However, the key is to persevere through it, set it all up correctly, and avoid accounting headaches later on.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rodrigo
Retail, 1-10 employees
Less than a year
October 2021
Helps me a ton
Helps me a ton
Pros
It's generally simple to use and works just like it's supposed to.
Cons
I can't think of any negatives. It fits my needs perfectly.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Arryn
Health, Wellness and Fitness, 1-10 employees
More than a year
October 2021
Great tool, excellent customer service
Great tool, excellent customer service
Pros
Reconciliation is smooth and uncomplicated. After the initial setup is completed, the system handles everything seamlessly and performs its functions efficiently.
Cons
Nothing negative to report! If I do come across something, I'll update my review.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
E-Learning, 1-10 employees
Less than 6 months
October 2021
Morris Interactive review
Morris Interactive review
Pros
Having clients purchase products online has allowed our company to function at a greater capacity.
Cons
It's frustrating to have a cap on monthly syncs because sometimes I can't predict my monthly purchases.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Morgan
Human Resources, 11-50 employees
More than a year
September 2021
Useful product, great customer service
Useful product, great customer service
Pros
It connects sales from multiple platforms to QBO and has the option to roll back the sync, giving me a chance to fix errors and resync correctly.
Cons
The setup process is somewhat complex. You have to configure all products and services precisely in both POS systems and QBO, so it takes time to iron out the details. I recommend running it in small batches to understand how the sync sends information to your P&L.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Deb
Apparel & Fashion, 1-10 employees
Less than 6 months
September 2021
This review form is too long
This review form is too long
Pros
Synder integrates Stripe Payments well. Stripe makes it difficult with QuickBooks Online, but Synder solves this issue.
Cons
The cost is high. If you want people to review this product, simplify the process and make it more user-friendly.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Virginia
Accounting, 1-10 employees
More than a year
September 2021
save time and money
save time and money
Pros
It is very easy to integrate. This app saves time and works seamlessly. Great customer support.
Cons
Occasionally, it's a bit confusing dealing with the different European VAT rates.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Isabelle
Luxury Goods & Jewelry, 1-10 employees
Less than a year
September 2021
Synder review
Synder review
Pros
This app syncs all of our Stripe payments into QBO in nearly real-time. I would recommend it for that efficiency and accuracy alone.
Cons
The subscription price seems high if you don't have a lot of transactions. Also, a recent fraud prevention charge has been added to every Stripe transaction, which means if you have 100 syncs a month, it covers only 50 transactions instead of the previous 100.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michele
Music, 11-50 employees
More than a year
September 2021
Great for reconciliation
Great for reconciliation
Pros
It performs exactly what I need for bank reconciliation and automatically categorizes transactions. The features work effectively, making my accounting tasks much easier to manage.
Cons
I expected the setup to be easier. It took a while to figure out how to categorize refunds separately from regular product sales, especially since our refunds category was set up as income rather than an expense category with a negative balance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospitality, 11-50 employees
Less than 6 months
August 2021
Worth every penny
Worth every penny
Pros
I currently primarily rely on QuickBooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and PayPal) into a single administration. Synder grooms the data before it is received into QuickBooks. The product works really well, and when I ran into problems (twice), tech support was very supportive and left no stone unturned to resolve my issues. At first, I was nervous to spend the money for our starting business, but by now, they have proven to be worth every penny.
Cons
Synder's transaction-based pricing model is quite clever. As a new user, I started syncing records before I had all the product mappings sorted out. Now that I'm more familiar with the product, I realize I need to go back and rerun historic transactions to align them correctly with QuickBooks Inventory management.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Import and Export, 1-10 employees
Less than 6 months
August 2021
Quick Support
Quick Support
Pros
Synder saves a lot of time with syncing transactions and all the itemized data from each transaction from Square over to Xero.
Cons
We use many Square locations, so we're frequently connecting or disconnecting them. While this process is usually smooth, sometimes it takes several attempts to correctly connect a new location.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant
Food & Beverages, 1-10 employees
Less than 6 months
August 2021
Snyder
Snyder
Pros
The ease of syncing Stripe payments to QB is what I like most.
Cons
There are no downsides; it's easy to use and integrates seamlessly with Stripe.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Accounting, 1-10 employees
Less than 6 months
July 2021
Fantastic support!
Fantastic support!
Pros
Once things are set up, bringing our payment platform transactions into QBO is automatic and painless. I love their support. I have contacted support via chat three times for help with setting up rules, and everyone has been very knowledgeable, patient, and helpful. Kiryl was my helper today, and he did a great job leading me through the process of setting up two rules which I had previously done incorrectly.
Cons
As a new user, I find the process of creating rules somewhat challenging, but I'm gradually learning.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Liz
Performing Arts, 1-10 employees
Less than 6 months
July 2021
Great product and fantastic support
Great product and fantastic support
Pros
This SaaS efficiently synchronizes my Stripe transactions with QuickBooks. It's both fast and precise. The tech support is exceptional. Today, I interacted with the customer support team, who were knowledgeable and patient. They truly understood the system and provided clear, actionable guidance without wasting any time. The chat support is superb.
Cons
I have no complaints at all; I love Synder. It's fantastic software, especially if you need your QBO to communicate with Stripe.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Media Production, 1-10 employees
Less than a year
July 2021
Great Customer Support!
Great Customer Support!
Pros
I'm probably not using this software to its fullest potential, but I find it super valuable for importing Square transactions into QBO for three clients. It took a bit to get the setup sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall, it's a great product. And when I do need support, they are a click away! If they can't get to me right then, someone will call me back. I've had great experiences with customer service.
Cons
Initially, the setup process felt somewhat clunky and less intuitive, posing a challenge. However, we persevered and eventually resolved any issues that arose. Moreover, the newly introduced pricing model may not be the best fit for my smaller clients, prompting some reconsideration and adjustment in our approach.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Jennifer
Accounting, 1-10 employees
More than a year
June 2021
Just what we needed
Just what we needed
Pros
Great integration between Stripe and QuickBooks. Really helpful customer support representatives (shout out to customer support for being so accommodating and pointing me in the right direction).
Cons
It could be more flexible when purchasing additional credits.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Rebecca
Accounting, 1-10 employees
Less than 6 months
June 2021
SYNDER APP IS A MUST HAVE IN YOUR LIST OF APPS
SYNDER APP IS A MUST HAVE IN YOUR LIST OF APPS
Pros
The synchronization of essential data ensures that my books are accurate and well-organized. This feature helps maintain a clear and precise accounting record.
Cons
I don't have anything negative to say at the moment, and I've been using it for 30 days.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
DERRICK
Food & Beverages, 1-10 employees
Less than 6 months
June 2021
Great support and product!
Great support and product!
Pros
The auto-sync and the support are awesome. It's great not to worry about everything syncing correctly. They don't miss a beat!
Cons
While navigating Synder, I've encountered a learning curve at times. However, the software compensates for this with exceptional support services, which have been invaluable in overcoming any challenges I've faced.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Arts and Crafts, 1-10 employees
More than a year
June 2021
Synder - Great efficient Product
Synder - Great efficient Product
Pros
It's simple to use with great support. The website is easy to follow.
Cons
There's nothing to dislike; it works very well and is straightforward to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Sports, 1-10 employees
More than a year
June 2021
Filters
Sort by:
Automatic billing is predatory with no notice and Synder refusing to refund anything a day after billing.
Automatic billing is predatory with no notice and Synder refusing to refund anything a day after billing.
Pros
Installing it was not too difficult. However, phone support is only available for premium accounts, not the lower-level ones.
Cons
My account had my email registered, but Synder charged my card $500 without any prior notification. I noticed the charges a day later and reached out, but they refused to refund any part of the yearly fee, despite my not intending to use it at all.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Andy
Food & Beverages, 1-10 employees
More than a year
June 2024
Wondering Synder at its finest
Wondering Synder at its finest
Pros
I appreciate how it functions. I love its convenience and how straightforward it is to use. It's also quick, as I've never encountered any bugs. Also, it's very affordable compared to other applications. You can use it for work or business. Give it a try now.
Cons
I can't find anything to dislike about this application. It's incredibly intuitive to navigate. This software truly simplifies our lives. I hope they continue to enhance it so we can uncover any hidden features it might have.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
June 2024
We love Synder!
We love Synder!
Pros
I love Synder! Running a small business with numerous daily transactions, syncing with QuickBooks manually would be a nightmare. Synder has made the automation process seamless, and their support team is always ready to assist. They recently helped us set up everything smoothly after a payment processor switch.
Cons
Everything's been smooth sailing so far. We're eagerly anticipating their expansion to other platforms for full automation!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Asher
Consumer Services, 1-10 employees
More than a year
January 2024
Great service
Great service
Pros
Their customer service is amazing! They have helped me several times, always dedicating enough time to resolve my questions and issues. I value their service highly as it saves me a lot of time.
Cons
While I've had a few connection issues, customer service has always been prompt and helpful.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Khristopher
Consumer Goods, 1-10 employees
Less than 6 months
October 2023
Good Sync System
Good Sync System
Pros
This is a great syncing app that connects Stripe sales and charges to QuickBooks.
Cons
It would be beneficial to purchase credits on an ad-hoc basis as needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Computer Hardware, 1-10 employees
Less than 6 months
October 2022
Nice product with a lot of functionality
Nice product with a lot of functionality
Pros
Unlike many users, I use Square POS for restaurants. The standout feature for me is the real-time import of Square transactions. What sets it apart is how each transaction is handled. With Square for Restaurants and a Square checking account, Synder logs both the sale and the transfer to the Square internal "checking" account.
Cons
It's not necessarily a Synder issue, as none of the others support this either, but I do wish there was Square support for other Square transactions. Square now offers checking and savings accounts, debit cards, and loans, none of which sync with these software products (including Square's own).
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Shannon
Food & Beverages, 1-10 employees
Less than 6 months
October 2022
Brilliant software
Brilliant software
Pros
It's a real time saver when it comes to importing transactions and reconciling payments.
Cons
Synder does not have a default sales account specified for each platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jair
Food & Beverages, 1-10 employees
Less than 6 months
October 2022
Big Time Saver
Big Time Saver
Pros
I need detailed transactions loaded to QB Desktop, not just daily summaries. Tracking inventory for apparel involves thousands of items. Most interfaces I found only provide summaries. Synder gives me the detail I need and correctly places transactions into the right accounts on QB Desktop. It's a huge time saver.
Cons
My main gripe is the inability to map the item name to a field in QuickBooks. As someone with a technology background in programming, I know field mapping is part of setup functionality, just not for this specific field. Despite multiple attempts to explain, my concerns haven't been addressed. I'm left paying staff to manually update each transaction's items. Fixing this would earn this software a 100% rating from me!
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Beth
Apparel & Fashion, 1-10 employees
More than a year
September 2022
The best
The best
Pros
It syncs items seamlessly, eliminating the struggle with QuickBooks and the need for manual entry or linking.
Cons
Paying for each historical sync can add up, but the results are well worth the investment in the long run.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Food & Beverages, 11-50 employees
Less than 6 months
August 2022
Great for Stripe
Great for Stripe
Pros
It can be used with Stripe to sync transactions into QuickBooks.
Cons
We handle up to 300 transactions, and additional options for 100-200-300 transactions would be beneficial.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Nina
Accounting, 1-10 employees
More than a year
May 2022
Syncing with QuickBooks not ready for Prime-Time
Syncing with QuickBooks not ready for Prime-Time
Pros
I admire their flexibility, and their support staff really listened to my feedback for changes. Even in the short time I used their product, I saw some of those changes implemented. This shows that their developers are eager to improve and adjust their software to enhance its effectiveness.
Cons
This product has not saved me time importing Amazon and Paypal transactions into QuickBooks Desktop. The process is error-prone, and the configuration interface could be more user-friendly, reducing miscommunications. During my few months using Synder, I spent over 100 hours troubleshooting. I even had a corrupted QB file that required restoration from backup to start importing almost a year's worth of transactions again. The hands-off onboarding process led to initial issues that could've been avoided with more time spent understanding QuickBooks' account and classification structure. Improved onboarding could have saved me a significant amount of time.
Ease of use
4
Value for money
2
Customer Support
10
Functionality
3
Robert
Accounting, 1-10 employees
Less than 6 months
April 2022
Save time and money for Ecommerce Bookkeeping
Save time and money for Ecommerce Bookkeeping
Pros
Automatically handling bookkeeping with Stripe and PayPal is a game changer.
Cons
There aren't enough free syncs for historical data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Consumer Goods, 1-10 employees
Less than 6 months
March 2022
Synder is easy and critical to my business
Synder is easy and critical to my business
Pros
Synder takes the effort out of my accounting. All paid invoices sync directly to my QuickBooks, making everything smoother and worry-free. Before Synder, I manually tracked everything. This makes it so simple.
Cons
I have no complaints; Synder has met all my needs superbly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kara
Consumer Goods, 1-10 employees
More than a year
March 2022
Snyder is a great piece of software and is integral to my business.
Snyder is a great piece of software and is integral to my business.
Pros
The way Synder syncs Stripe transactions into QuickBooks is a crucial feature I can't do without. It's very easy to integrate into my existing setup.
Cons
Everything is smple. I don't use Gusto, so I can't comment on that aspect of the software.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Raymond
Sports, 1-10 employees
More than a year
February 2022
Great for Etsy
Great for Etsy
Pros
I like that it integrates better than the Etsy integration they provide for QBO.
Cons
If you roll back an import, you don't get the credits back.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victor
Retail, 1-10 employees
February 2022
Set it and forget it
Set it and forget it
Pros
It's great having software that runs in the background without needing constant manipulation and configuration.
Cons
There's nothing I'd change about this software; it performs perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corey
Professional Training & Coaching, 1-10 employees
More than a year
February 2022
Saves hours of work
Saves hours of work
Pros
The setup was incredibly fast, and syncing with QuickBooks Online was seamless. The ease of the initial setup process and the consistent, trouble-free syncing make managing my finances much more efficient and less time-consuming.
Cons
The setup process was somewhat time-consuming, yet the support team provided exceptional guidance every step of the way. Their assistance was instrumental, ensuring I navigated through any complexities with ease and understanding. Their commitment to helping users like myself get started smoothly truly enhanced my overall experience with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Retail, 1-10 employees
Less than 6 months
January 2022
Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for
Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for
Pros
They kept my money, refused to assist, were unclear about why they couldn't refund, and constantly hid behind excuses. They are unprofessional, untrustworthy, and their software is terrible.
Cons
I dislike this software and its developers; it's a joke.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kelly Adams
Hospitality, 11-50 employees
Less than 6 months
January 2022
A Huge Time and Money Saver
A Huge Time and Money Saver
Pros
Syncing Stripe Payments and QuickBooks has been a huge time saver. Previously, my bookkeeper manually entered the batches and payouts, which was cumbersome and time-consuming, especially since QuickBooks doesn't natively integrate with Stripe Payments. Now, all Stripe transactions import flawlessly into my books daily. This not only saves time but also reduces bookkeeping fees. It definitely pays for itself every month.
Cons
I've encountered syncing issues where I received error messages like "not enough resources" or "access denied." Waiting 30 minutes and retrying the sync helped me bypass these issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Luis
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
January 2022
Recommend Snyder for nonprofit accounting
Recommend Snyder for nonprofit accounting
Pros
Syncing donations through Stripe to QuickBooks makes accounting and reconciliation much easier.
Cons
Some of the settings can be challenging to configure perfectly so that transactions appear correctly in QuickBooks. With time and adjustments, though, we managed to resolve these issues.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Colleen
Sports, 1-10 employees
More than a year
January 2022
Ease of use!
Ease of use!
Pros
Integrating our QuickBooks with Authorize.NET was a game changer! It saves hours of work and a lot of money.
Cons
If there were any negatives about this software, I'd tell you, but honestly, it's amazing!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sholom
Telecommunications, 1-10 employees
Less than 6 months
December 2021
Excellent syncing
Excellent syncing
Pros
Effortlessly syncing between payment platforms like Stripe, Square, and PayPal saves me an enormous amount of time. The smooth integration of these platforms streamlines my financial management, significantly reducing the time I spend on manual tasks.
Cons
Limited historical data syncs are a drawback. It would be nice to have the option to purchase additional credits upfront for historical data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Wine and Spirits, 1-10 employees
Less than 6 months
December 2021
Synder is awesome
Synder is awesome
Pros
The level of detail is fantastic and very useful.
Cons
More setup process details would make it easier to get started.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marc
Retail, 1-10 employees
Less than 6 months
December 2021
Easy to verify transactions
Easy to verify transactions
Pros
When investigating payments, searching through transactions is easy. The user-friendly interface makes it simple to locate specific transactions, which greatly facilitates the process of tracking and verifying payments.
Cons
One month per year, we exceed our synch limit in our plan. It would be great to pay extra for 50-100 more synchs for that month.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
John
Recreational Facilities and Services, 1-10 employees
More than a year
December 2021
Great Product for e-Commerce
Great Product for e-Commerce
Pros
I love that it captures the details of every transaction, integrates with QBO, and ensures the accuracy of transaction-level reporting. I also love that it supports multi-currency.
Cons
I wish there was a simple way to purchase extra credits for importing multiple months' worth of data when starting out.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
lisa
Accounting, 1-10 employees
Less than 6 months
November 2021
Synder Review
Synder Review
Pros
The payouts to revenue conversion is exactly what I needed and got.
Cons
An issue I've noticed is my inability to record deferred revenue, which is definitely a drawback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Muhammad
Computer Software, 11-50 employees
Less than 6 months
November 2021
New user here
New user here
Pros
I'm a new user, so I can't comment much yet except for the implementation assistance, which was outstanding. Anna asked all the right questions to understand what I needed, then guided me through every step to configure Synder and QBO to integrate the two products exactly how I hoped. This is crucial for a successful implementation, and honestly, not something many companies get right. Synder did.
Cons
As someone new to using this product, my experience is currently limited, and I don't have enough familiarity yet to offer a comprehensive comment.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Bill
Non-Profit Organization Management, 1-10 employees
Less than 6 months
November 2021
Customer Service by Synder
Customer Service by Synder
Pros
I am writing this review specifically today because the customer service from Vita was absolutely fantastic!
Cons
There's absolutely nothing I dislike about this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamira
Non-Profit Organization Management, 1-10 employees
Less than a year
November 2021
Amazing Support
Amazing Support
Pros
Synder has a team that can speak to me instantly via live chat, or I can request a Zoom meeting. Accounting can be very time-sensitive, so having the Synder support team available when necessary has been crucial. Shout out to customer service team for their support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, Shopify, and many other platforms. We figured it out after several meetings, and they were right there to help along the way.
Cons
I don't have many cons to share, except that setting everything up perfectly can be a bit challenging, especially with multiple sales channels. However, the key is to persevere through it, set it all up correctly, and avoid accounting headaches later on.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rodrigo
Retail, 1-10 employees
Less than a year
October 2021
Helps me a ton
Helps me a ton
Pros
It's generally simple to use and works just like it's supposed to.
Cons
I can't think of any negatives. It fits my needs perfectly.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Arryn
Health, Wellness and Fitness, 1-10 employees
More than a year
October 2021
Great tool, excellent customer service
Great tool, excellent customer service
Pros
Reconciliation is smooth and uncomplicated. After the initial setup is completed, the system handles everything seamlessly and performs its functions efficiently.
Cons
Nothing negative to report! If I do come across something, I'll update my review.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
E-Learning, 1-10 employees
Less than 6 months
October 2021
Morris Interactive review
Morris Interactive review
Pros
Having clients purchase products online has allowed our company to function at a greater capacity.
Cons
It's frustrating to have a cap on monthly syncs because sometimes I can't predict my monthly purchases.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Morgan
Human Resources, 11-50 employees
More than a year
September 2021
Useful product, great customer service
Useful product, great customer service
Pros
It connects sales from multiple platforms to QBO and has the option to roll back the sync, giving me a chance to fix errors and resync correctly.
Cons
The setup process is somewhat complex. You have to configure all products and services precisely in both POS systems and QBO, so it takes time to iron out the details. I recommend running it in small batches to understand how the sync sends information to your P&L.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Deb
Apparel & Fashion, 1-10 employees
Less than 6 months
September 2021
This review form is too long
This review form is too long
Pros
Synder integrates Stripe Payments well. Stripe makes it difficult with QuickBooks Online, but Synder solves this issue.
Cons
The cost is high. If you want people to review this product, simplify the process and make it more user-friendly.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Virginia
Accounting, 1-10 employees
More than a year
September 2021
save time and money
save time and money
Pros
It is very easy to integrate. This app saves time and works seamlessly. Great customer support.
Cons
Occasionally, it's a bit confusing dealing with the different European VAT rates.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Isabelle
Luxury Goods & Jewelry, 1-10 employees
Less than a year
September 2021
Synder review
Synder review
Pros
This app syncs all of our Stripe payments into QBO in nearly real-time. I would recommend it for that efficiency and accuracy alone.
Cons
The subscription price seems high if you don't have a lot of transactions. Also, a recent fraud prevention charge has been added to every Stripe transaction, which means if you have 100 syncs a month, it covers only 50 transactions instead of the previous 100.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michele
Music, 11-50 employees
More than a year
September 2021
Great for reconciliation
Great for reconciliation
Pros
It performs exactly what I need for bank reconciliation and automatically categorizes transactions. The features work effectively, making my accounting tasks much easier to manage.
Cons
I expected the setup to be easier. It took a while to figure out how to categorize refunds separately from regular product sales, especially since our refunds category was set up as income rather than an expense category with a negative balance.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Robert
Hospitality, 11-50 employees
Less than 6 months
August 2021
Worth every penny
Worth every penny
Pros
I currently primarily rely on QuickBooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and PayPal) into a single administration. Synder grooms the data before it is received into QuickBooks. The product works really well, and when I ran into problems (twice), tech support was very supportive and left no stone unturned to resolve my issues. At first, I was nervous to spend the money for our starting business, but by now, they have proven to be worth every penny.
Cons
Synder's transaction-based pricing model is quite clever. As a new user, I started syncing records before I had all the product mappings sorted out. Now that I'm more familiar with the product, I realize I need to go back and rerun historic transactions to align them correctly with QuickBooks Inventory management.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Import and Export, 1-10 employees
Less than 6 months
August 2021
Quick Support
Quick Support
Pros
Synder saves a lot of time with syncing transactions and all the itemized data from each transaction from Square over to Xero.
Cons
We use many Square locations, so we're frequently connecting or disconnecting them. While this process is usually smooth, sometimes it takes several attempts to correctly connect a new location.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant
Food & Beverages, 1-10 employees
Less than 6 months
August 2021
Snyder
Snyder
Pros
The ease of syncing Stripe payments to QB is what I like most.
Cons
There are no downsides; it's easy to use and integrates seamlessly with Stripe.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Accounting, 1-10 employees
Less than 6 months
July 2021
Fantastic support!
Fantastic support!
Pros
Once things are set up, bringing our payment platform transactions into QBO is automatic and painless. I love their support. I have contacted support via chat three times for help with setting up rules, and everyone has been very knowledgeable, patient, and helpful. Kiryl was my helper today, and he did a great job leading me through the process of setting up two rules which I had previously done incorrectly.
Cons
As a new user, I find the process of creating rules somewhat challenging, but I'm gradually learning.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Liz
Performing Arts, 1-10 employees
Less than 6 months
July 2021
Great product and fantastic support
Great product and fantastic support
Pros
This SaaS efficiently synchronizes my Stripe transactions with QuickBooks. It's both fast and precise. The tech support is exceptional. Today, I interacted with the customer support team, who were knowledgeable and patient. They truly understood the system and provided clear, actionable guidance without wasting any time. The chat support is superb.
Cons
I have no complaints at all; I love Synder. It's fantastic software, especially if you need your QBO to communicate with Stripe.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Media Production, 1-10 employees
Less than a year
July 2021
Great Customer Support!
Great Customer Support!
Pros
I'm probably not using this software to its fullest potential, but I find it super valuable for importing Square transactions into QBO for three clients. It took a bit to get the setup sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall, it's a great product. And when I do need support, they are a click away! If they can't get to me right then, someone will call me back. I've had great experiences with customer service.
Cons
Initially, the setup process felt somewhat clunky and less intuitive, posing a challenge. However, we persevered and eventually resolved any issues that arose. Moreover, the newly introduced pricing model may not be the best fit for my smaller clients, prompting some reconsideration and adjustment in our approach.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Jennifer
Accounting, 1-10 employees
More than a year
June 2021
Just what we needed
Just what we needed
Pros
Great integration between Stripe and QuickBooks. Really helpful customer support representatives (shout out to customer support for being so accommodating and pointing me in the right direction).
Cons
It could be more flexible when purchasing additional credits.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Rebecca
Accounting, 1-10 employees
Less than 6 months
June 2021
SYNDER APP IS A MUST HAVE IN YOUR LIST OF APPS
SYNDER APP IS A MUST HAVE IN YOUR LIST OF APPS
Pros
The synchronization of essential data ensures that my books are accurate and well-organized. This feature helps maintain a clear and precise accounting record.
Cons
I don't have anything negative to say at the moment, and I've been using it for 30 days.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
DERRICK
Food & Beverages, 1-10 employees
Less than 6 months
June 2021
Great support and product!
Great support and product!
Pros
The auto-sync and the support are awesome. It's great not to worry about everything syncing correctly. They don't miss a beat!
Cons
While navigating Synder, I've encountered a learning curve at times. However, the software compensates for this with exceptional support services, which have been invaluable in overcoming any challenges I've faced.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Arts and Crafts, 1-10 employees
More than a year
June 2021
Synder - Great efficient Product
Synder - Great efficient Product
Pros
It's simple to use with great support. The website is easy to follow.
Cons
There's nothing to dislike; it works very well and is straightforward to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Sports, 1-10 employees
More than a year
June 2021