Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JR
Jen R.

Cosmetics, 1-10 employees

More than a year

5.0

Super easy account connection

Pros

I am really impressed by how simple it is to connect all of my accounts to the app.

Cons

Honestly I find having to fetch new data and re-verify my accounts every single time a bit frustrating but overall it's still worth using.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DD
Dries d.

Education Management, 1-10 employees

More than a year

5.0

great before support ended

Pros

Very user-friendly for small businesses, I used to suggest it to all my clients before they ended international support

Cons

I am upset I cannot create any new accounts anymore

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

PN
Prosper N.

Apparel & Fashion, 1-10 employees

Less than a year

5.0

Super easy and dependable

Pros

What I love most about this product is how easy it is to use, it really simplifies handling my accounting and saves me time every day.

Cons

Although the service is okay overall, I feel every company has room to grow and I wish they'd extend their product to other African countries so more businesses could access it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JA
Jamil A.

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

Everything i need in one app

Pros

Every time I manage bills and expenses, I can create invoices and reconcile accounts easily, all within a single app.

Cons

Installation was so easy that I could start using TallyPrime for my business the very day I bought it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

KIM
Kutosi Ivan M.

Computer Software, 11-50 employees

Less than 6 months

5.0

Easy accounting with a great interface

Pros

This program is really easy for managing accounting tasks and I love its user-friendly user interface that helps me navigate much more quickly.

Cons

I find the cost of this software extremely unreasonable and it's been having a real negative impact on our small business finances.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS
Kevin S.

Medical Practice, 11-50 employees

More than a year

5.0

Awful and incredibly frustrating

Pros

Back when the app was open to every country, my experience was far superior, however, now that they've imposed these limitations, it's become terrible.

Cons

I am frustrated, it's basically useless. I cannot even bulk import customers from Google Sheets into Wave without problems. When I try to upload around a thousand contacts it will only push about two hundred, then freeze and afterward it starts endlessly duplicating entries with no option to remove them.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Accounting, 11-50 employees

More than a year

1.0

Terrible support and unsafe setup

Pros

I found there's essentially no account security so if I got Covid-19 or had to be rushed to the ER while still logged into Wave, other staff could walk in, access the account, add employees or bump up wages without my approval, on top of that, Wave doesn't provide a direct customer service phone number. That lack of protection and support left me feeling completely stranded and lost.

Cons

After I reported fraud on my account, there was no customer service phone number to call, instead I was effectively banned for life. I lost the ability to use direct deposit and Wave wouldn't report or remit payroll withholdings to state agencies or the IRS for me. I was left handling everything myself and I couldn't even receive invoices through the platform.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

MS
Melissa S.

Import and Export, 11-50 employees

Free Trial

1.0

Great free invoicing experience

Pros

I have noticed the free tier includes a ton of useful features. Preparing invoices is easy and painless. There's even a mobile app so I can easily send invoices while I am out and about.

Cons

Personally, I'd like more flexibility when customizing invoice and quote templates because the current choices feel limited and I want greater creative control over how my documents look.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

SL
Stefan L.

Import and Export, 11-50 employees

Less than a year

5.0

Free and super easy to use

Pros

For my needs, the software doesn't cost anything as long as I don't need to process online payments. I find handling invoices and keeping accounting records remarkably easy.

Cons

Honestly there isn't much I dislike about this tool but if I had to name one downside I'd like the developers to restore support for more countries so it works for an international user base.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MC
Matthew C.

Internet, 1-10 employees

Less than 6 months

5.0

ideal for few invoices

Pros

As a small business owner, I find the value across the full suite of tools impressive, it's great when you don't have many invoices to deal with but still require something dependable to keep them tracked.

Cons

I haven't tried the paid features because I stick to the free plan and everything in that free version meets my needs perfectly so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TA
Turan A.

Information Services, 1-10 employees

Free Trial

5.0

good option for e commerce

Pros

I am glad Wave Accounting is now available to small businesses and individual users. It also supports the accounting workflows that were designed for medium-sized companies, private users or marketers so I can use those features too. I can take action quickly and begin working simply and easily through a web browser. The service provides more streamlined solutions especially for fast, urgent tasks and generating professional visual invoices plus tracking income and expenses makes monitoring finances much simpler and easier. I think it's a great option for growing e-commerce.

Cons

Because it's web-based, I have noticed occasional issues tied to my internet connection speed. That said when those slowdowns happen they're caused by my local network rather than the system itself so the platform isn't at fault.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM
Laiba M.

Education Management, 51-100 employees

Free Trial

5.0

Love how easy and free it is

Pros

This tool is quite flexible and truly free which I really value. Getting it up and running was easy and painless. It's simple and user-friendly to use, even if you don't consider yourself tech-savvy. I have been using this friendly program for a long time and whenever I ran into questions their customer support staff were consistently very helpful.

Cons

Occasionally, I notice the customer support can be a bit slow to respond. I also struggled to compile reports because it doesn't provide statistics broken down by month and there's no option for me to customize the reports to suit my needs. Other than those drawbacks, it worked flawlessly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR
Jodie R.

Civic & Social Organization, 1-10 employees

More than a year

5.0

Super easy and seamless

Pros

I appreciated how easy it was to operate and connecting it with other software ended up being relatively hassle-free.

Cons

Because I never explored every single tool it offers, I am unsure about which parts I might have disliked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

MK
Meaghan K.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Easy invoicing with zero stress

Pros

I have been really happy with how simple and convenient Waveapp is for managing my monthly invoicing. As a self-employed healthcare professional who has to bill the clinics I work at, having Waveapp available on my phone with easy Google sign-in makes getting paid much less stressful today.

Cons

Overall I am quite happy with the features I have tried in Waveapp so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BS
Beth S.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Easy and flexible for my business

Pros

What I really appreciate is how user-friendly it is and how flexible it remains even at the free tier. It's been an excellent choice for someone like me who's moving from a 30-year career as an accountant into starting my own company.

Cons

One of my clients prefers receiving invoices and paying via PayPal and I still haven't figured out how to connect that payment method directly inside Wave so I end up producing the invoice in both systems as a manual workaround.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR
Jen R.

Cosmetics, 1-10 employees

More than a year

5.0

Super easy account connection

Pros

I am really impressed by how simple it is to connect all of my accounts to the app.

Cons

Honestly I find having to fetch new data and re-verify my accounts every single time a bit frustrating but overall it's still worth using.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

NR
nabasirye r.

Food & Beverages, 51-100 employees

More than a year

5.0

team collaboration made simple

Pros

Wave Accounting really simplifies collaborative work on sales, expenses, accounting and reporting for our team, it handles everything from creating invoices to processing payments. The interface is so user-friendly that anyone involved in our business can pick it up and use it without much training.

Cons

I feel the platform can be somewhat costly for smaller companies because of the monthly fees which could hurt their return on investment. Offering tailored plans or pricing tiers specifically designed to meet the needs and budgets of small businesses would help.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

RW
ronald w.

Import and Export, 51-100 employees

More than a year

5.0

Simplifies everything for us

Pros

With Wave Accounting, I am able to handle my business purchasing online because I can send invoices and accept payments easily and securely through its integrated payment gateways.

Cons

However I find the app missing certain features that other accounting programs include, like built-in project management tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

DO
David O.

Computer Software, 11-50 employees

More than a year

5.0

Invoicing feels effortless

Pros

Using Wave Accounting, I have found client invoicing incredibly simple thanks to a clean interface. The app lets me send unlimited, tailored invoices to my clients and also lets me manage expenses all within a single application.

Cons

There isn't a lot I dislike about Wave Accounting but the issue I run into is that it can occasionally become sluggish on Android phones which ends up slowing down some of my tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

RD
Royce D.

Media Production, 1-10 employees

More than a year

5.0

Great for freelance accounting

Pros

When I first started using this software it was free and available for users in New Zealand. Over time they stopped accepting international signups and shifted their attention toward the US and Canadian markets. Because I was an early adopter though, I managed to keep using it for many years throughout my freelance work. The way it handled expense tracking was excellent and ended up preventing me from needing to hire an accountant since it handled most of the bookkeeping tasks on my behalf.

Cons

I don't really see this as a fault of Wave Accounting so much as an observation about my experience. A bit of accounting knowledge was necessary for me to ensure I met my tax responsibilities properly. Beyond that, I wanted additional third-party integrations and couldn't find the ones I needed within Wave's ecosystem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8