Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MB
Moise B.

Cosmetics, 11-50 employees

More than a year

5.0

Tellement pratique au quotidien

Pros

This software is absolutely wonderful, I generate my invoices with total simplicity and handle payments so effortlessly, it's truly unique experience

Cons

I would just like to see improvements to some of your tools and easier access in certain countries, that's all

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MB
Meg B.

Online Media, 1-10 employees

Less than 6 months

5.0

Great invoicing for small teams

Pros

I find Wave's invoice creation and management tools really easy to use and clearly designed for freelancers and small business owners. I can quickly check the status of my invoices, track incoming payments and send reminders when a payment becomes overdue.

Cons

For my part, I find that Wave's accounting capabilities aren't sufficient when I need more advanced accounting functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

HH
Heath H.

Real Estate, 1-10 employees

Less than a year

4.0

Easy, free and works great

Pros

I am really fond of how simple Wave is to use and the fact that it's free makes it even better. It provides every feature I require so I honestly don't have any real complaints about it.

Cons

For our small business it fits perfectly and keeps bookkeeping easy, I really don't have any issues to honestly report.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DP
Don P.

Consumer Services, 1-10 employees

Less than a year

5.0

Great invoicing without monthly fees

Pros

I moved away from QuickBooks after they began imposing a monthly subscription, what I appreciate most is that I can create and send invoices to my clients online.

Cons

Honestly I'd like the ability to import my customer list from QuickBooks into this system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM
Dedre M.

Luxury Goods & Jewelry, 1-10 employees

More than a year

4.0

Free, simple and great to use

Pros

We began using Wave for our small business because it was free and very user-friendly. Getting our product and service catalog set up and adding client records was easy which makes creating and sending invoices quick and painless. I also find the financial reporting simple to use, there are plenty of filters so I can generate statements and reports tailored to whatever criteria I choose. On top of that, I am able to send monthly bills or statements directly to customers.

Cons

I have found the online payment options frustrating because Wave only supports three gateways, PayPal, Stripe and Square. Being a South African business, none of these are helpful or, in many cases, even available to us so my customers cannot pay invoices automatically when they receive them. That forces us into a clunky manual EFT workaround. To make matters worse, support and the official use of Wave Accounting in South Africa has been discontinued.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TM
tapera m.

Building Materials, 51-100 employees

More than a year

5.0

Easy and powerful accounting tool

Pros

Wave Accounting really works well for me, I appreciate its detailed reporting, unlimited expense tracking, invoicing and receipt generation through the app, it's incredibly easy to use.

Cons

My only real gripe with the app is that support is billed separately which ends up making it costly any time I need to speak with someone.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

DD
Dries d.

Education Management, 1-10 employees

More than a year

5.0

great before support ended

Pros

Very user-friendly for small businesses, I used to suggest it to all my clients before they ended international support

Cons

I am upset I cannot create any new accounts anymore

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

PN
Prosper N.

Apparel & Fashion, 1-10 employees

Less than a year

5.0

Super easy and dependable

Pros

What I love most about this product is how easy it is to use, it really simplifies handling my accounting and saves me time every day.

Cons

Although the service is okay overall, I feel every company has room to grow and I wish they'd extend their product to other African countries so more businesses could access it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JA
Jamil A.

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

Everything i need in one app

Pros

Every time I manage bills and expenses, I can create invoices and reconcile accounts easily, all within a single app.

Cons

Installation was so easy that I could start using TallyPrime for my business the very day I bought it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

KIM
Kutosi Ivan M.

Computer Software, 11-50 employees

Less than 6 months

5.0

Easy accounting with a great interface

Pros

This program is really easy for managing accounting tasks and I love its user-friendly user interface that helps me navigate much more quickly.

Cons

I find the cost of this software extremely unreasonable and it's been having a real negative impact on our small business finances.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS
Kevin S.

Medical Practice, 11-50 employees

More than a year

5.0

Awful and incredibly frustrating

Pros

Back when the app was open to every country, my experience was far superior, however, now that they've imposed these limitations, it's become terrible.

Cons

I am frustrated, it's basically useless. I cannot even bulk import customers from Google Sheets into Wave without problems. When I try to upload around a thousand contacts it will only push about two hundred, then freeze and afterward it starts endlessly duplicating entries with no option to remove them.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Accounting, 11-50 employees

More than a year

1.0

Terrible support and unsafe setup

Pros

I found there's essentially no account security so if I got Covid-19 or had to be rushed to the ER while still logged into Wave, other staff could walk in, access the account, add employees or bump up wages without my approval, on top of that, Wave doesn't provide a direct customer service phone number. That lack of protection and support left me feeling completely stranded and lost.

Cons

After I reported fraud on my account, there was no customer service phone number to call, instead I was effectively banned for life. I lost the ability to use direct deposit and Wave wouldn't report or remit payroll withholdings to state agencies or the IRS for me. I was left handling everything myself and I couldn't even receive invoices through the platform.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

MS
Melissa S.

Import and Export, 11-50 employees

Free Trial

1.0

Great free invoicing experience

Pros

I have noticed the free tier includes a ton of useful features. Preparing invoices is easy and painless. There's even a mobile app so I can easily send invoices while I am out and about.

Cons

Personally, I'd like more flexibility when customizing invoice and quote templates because the current choices feel limited and I want greater creative control over how my documents look.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

SL
Stefan L.

Import and Export, 11-50 employees

Less than a year

5.0

Free and super easy to use

Pros

For my needs, the software doesn't cost anything as long as I don't need to process online payments. I find handling invoices and keeping accounting records remarkably easy.

Cons

Honestly there isn't much I dislike about this tool but if I had to name one downside I'd like the developers to restore support for more countries so it works for an international user base.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MC
Matthew C.

Internet, 1-10 employees

Less than 6 months

5.0

ideal for few invoices

Pros

As a small business owner, I find the value across the full suite of tools impressive, it's great when you don't have many invoices to deal with but still require something dependable to keep them tracked.

Cons

I haven't tried the paid features because I stick to the free plan and everything in that free version meets my needs perfectly so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TA
Turan A.

Information Services, 1-10 employees

Free Trial

5.0

good option for e commerce

Pros

I am glad Wave Accounting is now available to small businesses and individual users. It also supports the accounting workflows that were designed for medium-sized companies, private users or marketers so I can use those features too. I can take action quickly and begin working simply and easily through a web browser. The service provides more streamlined solutions especially for fast, urgent tasks and generating professional visual invoices plus tracking income and expenses makes monitoring finances much simpler and easier. I think it's a great option for growing e-commerce.

Cons

Because it's web-based, I have noticed occasional issues tied to my internet connection speed. That said when those slowdowns happen they're caused by my local network rather than the system itself so the platform isn't at fault.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM
Laiba M.

Education Management, 51-100 employees

Free Trial

5.0

Love how easy and free it is

Pros

This tool is quite flexible and truly free which I really value. Getting it up and running was easy and painless. It's simple and user-friendly to use, even if you don't consider yourself tech-savvy. I have been using this friendly program for a long time and whenever I ran into questions their customer support staff were consistently very helpful.

Cons

Occasionally, I notice the customer support can be a bit slow to respond. I also struggled to compile reports because it doesn't provide statistics broken down by month and there's no option for me to customize the reports to suit my needs. Other than those drawbacks, it worked flawlessly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JR
Jodie R.

Civic & Social Organization, 1-10 employees

More than a year

5.0

Super easy and seamless

Pros

I appreciated how easy it was to operate and connecting it with other software ended up being relatively hassle-free.

Cons

Because I never explored every single tool it offers, I am unsure about which parts I might have disliked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

MK
Meaghan K.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Easy invoicing with zero stress

Pros

I have been really happy with how simple and convenient Waveapp is for managing my monthly invoicing. As a self-employed healthcare professional who has to bill the clinics I work at, having Waveapp available on my phone with easy Google sign-in makes getting paid much less stressful today.

Cons

Overall I am quite happy with the features I have tried in Waveapp so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BS
Beth S.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Easy and flexible for my business

Pros

What I really appreciate is how user-friendly it is and how flexible it remains even at the free tier. It's been an excellent choice for someone like me who's moving from a 30-year career as an accountant into starting my own company.

Cons

One of my clients prefers receiving invoices and paying via PayPal and I still haven't figured out how to connect that payment method directly inside Wave so I end up producing the invoice in both systems as a manual workaround.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10