Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

SC
Spencer C.

Media Production, 11-50 employees

More than a year

5.0

modern interface, easy navigation

Pros

Wave Accounting's interface is really polished and I can easily move around when handling accounts, sending invoices and tracking income.

Cons

For our business, we discovered that Wave doesn't provide every feature we require so it falls short of covering all the capabilities we rely on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SA
Sayed A.

Commercial Real Estate, 51-100 employees

Less than a year

5.0

free app saves bookkeeping time

Pros

I love that the Wave Accounting app is completely free for small business owners like me it's incredibly useful. The layout is simple and user-friendly, very easy to navigate and the clean interface helps me save a lot of time on bookkeeping tasks.

Cons

their customer and technical support have been disappointing and have caused me a lot of problems. I also cannot integrate Wave with third-party apps and that restriction is a major drawback for my workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SK
Sumukha K.

Commercial Real Estate, 101-500 employees

Less than a year

4.0

Helpful invoicing, limited reporting

Pros

I found the invoice generation and bank reconciliation features really helpful.

Cons

When I tried to prepare financial and other reports, I found it really hard, the system doesn't display month-by-month data and I cannot customize the reports to suit my needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

10

MS
Michael S.

Retail, 1-10 employees

Less than 6 months

3.0

Frustrating banking sync failures

Pros

Initially, I appreciated how easy it was and how easy it was to set up everything.

Cons

it's basically been a disaster, the two main headaches are the flaky bank connections and the total lack of real customer support. The bank links don't sync reliably so transactions won't update properly for accounting or payroll. Then there's support. there isn't any human help, just a chatbot that sends you around in circles and no email or phone number to reach a person.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

NC
Nweke C.

Design, 1-10 employees

More than a year

1.0

Great free tool for invoicing

Pros

To start with, the basic functionality is FREE aside from some optional add-on services they've recently started charging for. It's easy to create invoices and bill clients. I managed to plug it into my startup's workflows and it boosted how professional we looked. I appreciated the mobile convenience because I could handle my business finances on my phone, chase overdue invoices, reconcile payments, keep an eye on the cash flow and personalize all messages with my brand's colors and logo.

Cons

It disappointed me that many functions are restricted to US users and I couldn't find the mobile app in my region's app store. People outside United States may face limitations particularly when linking bank accounts or credit cards and they might be unable to use the mobile app.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

JW
Jenn W.

Transportation/ Trucking/ Railroad, 1-10 employees

More than a year

4.0

Great invoicing that saves time

Pros

My go-to feature has to be the invoicing tool. After I enter my business details, logo and so on it stays set up and ready whenever I need it. Plus I appreciate being able to duplicate invoices because it saves me time.

Cons

I do not have any negatives to report about Wave Accounting which is why I have been using it for over 4 years now.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

NB
Nicholas B.

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

Love how easy wave is

Pros

Setting up the software was effortless, the invoicing tools are incredibly powerful and overall Wave serves as a really capable system for small businesses. If you're still manually putting invoices together in Google Docs, do yourself a favor and jump onto Wave, I personally signed up and haven't looked back. I could teach someone to navigate this platform without much trouble so bringing new hires up to speed with my preferred invoicing app would be extremely easy.

Cons

I find that the transition from my most-used feature invoicing to the other parts of the software isn't particularly strong but honestly that's just a very minor complaint.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AJ
Amanda J.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Great accounting on any device

Pros

It is an excellent way to handle accounting from either my phone or my computer. It also connects to Google Sheets via a plug-in so I can view everything neatly tabulated and consolidated in one place.

Cons

They should improve how easily users can change currencies. I deal with both USD and JMD and occasionally need to invoice clients in each currency separately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AB
albert b.

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

Great accounting tool to use

Pros

As an accountant, I truly think Wave Accounting is the best tool for my work, I appreciate its clean user interface and the fact that I can use the Android mobile app because handling expenses and tracking payment receipts has become incredibly easy for me.

Cons

Although the app generally works well, I find it missing several accounting essentials like project management and time tracking, features I consider important for proper accounting workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

NR
nabasirye r.

Food & Beverages, 51-100 employees

More than a year

5.0

team collaboration made simple

Pros

Wave Accounting really simplifies collaborative work on sales, expenses, accounting and reporting for our team, it handles everything from creating invoices to processing payments. The interface is so user-friendly that anyone involved in our business can pick it up and use it without much training.

Cons

I feel the platform can be somewhat costly for smaller companies because of the monthly fees which could hurt their return on investment. Offering tailored plans or pricing tiers specifically designed to meet the needs and budgets of small businesses would help.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

RW
ronald w.

Import and Export, 51-100 employees

More than a year

5.0

Simplifies everything for us

Pros

With Wave Accounting, I am able to handle my business purchasing online because I can send invoices and accept payments easily and securely through its integrated payment gateways.

Cons

However I find the app missing certain features that other accounting programs include, like built-in project management tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

DO
David O.

Computer Software, 11-50 employees

More than a year

5.0

Invoicing feels effortless

Pros

Using Wave Accounting, I have found client invoicing incredibly simple thanks to a clean interface. The app lets me send unlimited, tailored invoices to my clients and also lets me manage expenses all within a single application.

Cons

There isn't a lot I dislike about Wave Accounting but the issue I run into is that it can occasionally become sluggish on Android phones which ends up slowing down some of my tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

RD
Royce D.

Media Production, 1-10 employees

More than a year

5.0

Great for freelance accounting

Pros

When I first started using this software it was free and available for users in New Zealand. Over time they stopped accepting international signups and shifted their attention toward the US and Canadian markets. Because I was an early adopter though, I managed to keep using it for many years throughout my freelance work. The way it handled expense tracking was excellent and ended up preventing me from needing to hire an accountant since it handled most of the bookkeeping tasks on my behalf.

Cons

I don't really see this as a fault of Wave Accounting so much as an observation about my experience. A bit of accounting knowledge was necessary for me to ensure I met my tax responsibilities properly. Beyond that, I wanted additional third-party integrations and couldn't find the ones I needed within Wave's ecosystem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SC
Spencer C.

Media Production, 11-50 employees

More than a year

5.0

modern interface, easy navigation

Pros

Wave Accounting's interface is really polished and I can easily move around when handling accounts, sending invoices and tracking income.

Cons

For our business, we discovered that Wave doesn't provide every feature we require so it falls short of covering all the capabilities we rely on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SA
Sayed A.

Commercial Real Estate, 51-100 employees

Less than a year

5.0

free app saves bookkeeping time

Pros

I love that the Wave Accounting app is completely free for small business owners like me it's incredibly useful. The layout is simple and user-friendly, very easy to navigate and the clean interface helps me save a lot of time on bookkeeping tasks.

Cons

their customer and technical support have been disappointing and have caused me a lot of problems. I also cannot integrate Wave with third-party apps and that restriction is a major drawback for my workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SK
Sumukha K.

Commercial Real Estate, 101-500 employees

Less than a year

4.0

Helpful invoicing, limited reporting

Pros

I found the invoice generation and bank reconciliation features really helpful.

Cons

When I tried to prepare financial and other reports, I found it really hard, the system doesn't display month-by-month data and I cannot customize the reports to suit my needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

10

MS
Michael S.

Retail, 1-10 employees

Less than 6 months

3.0

Frustrating banking sync failures

Pros

Initially, I appreciated how easy it was and how easy it was to set up everything.

Cons

it's basically been a disaster, the two main headaches are the flaky bank connections and the total lack of real customer support. The bank links don't sync reliably so transactions won't update properly for accounting or payroll. Then there's support. there isn't any human help, just a chatbot that sends you around in circles and no email or phone number to reach a person.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

NC
Nweke C.

Design, 1-10 employees

More than a year

1.0

Great free tool for invoicing

Pros

To start with, the basic functionality is FREE aside from some optional add-on services they've recently started charging for. It's easy to create invoices and bill clients. I managed to plug it into my startup's workflows and it boosted how professional we looked. I appreciated the mobile convenience because I could handle my business finances on my phone, chase overdue invoices, reconcile payments, keep an eye on the cash flow and personalize all messages with my brand's colors and logo.

Cons

It disappointed me that many functions are restricted to US users and I couldn't find the mobile app in my region's app store. People outside United States may face limitations particularly when linking bank accounts or credit cards and they might be unable to use the mobile app.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

JW
Jenn W.

Transportation/ Trucking/ Railroad, 1-10 employees

More than a year

4.0

Great invoicing that saves time

Pros

My go-to feature has to be the invoicing tool. After I enter my business details, logo and so on it stays set up and ready whenever I need it. Plus I appreciate being able to duplicate invoices because it saves me time.

Cons

I do not have any negatives to report about Wave Accounting which is why I have been using it for over 4 years now.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

NB
Nicholas B.

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

Love how easy wave is

Pros

Setting up the software was effortless, the invoicing tools are incredibly powerful and overall Wave serves as a really capable system for small businesses. If you're still manually putting invoices together in Google Docs, do yourself a favor and jump onto Wave, I personally signed up and haven't looked back. I could teach someone to navigate this platform without much trouble so bringing new hires up to speed with my preferred invoicing app would be extremely easy.

Cons

I find that the transition from my most-used feature invoicing to the other parts of the software isn't particularly strong but honestly that's just a very minor complaint.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9