bridgette k.
Retail, 1-10 employees
Less than a year
“Super easy setup and invoicing”
Pros
Setting everything up was ridiculously easy, I completed the entire integration in under an hour which saved me a lot of time. I also appreciate that payments are processed within two business days and there's no charge for sending unlimited invoices.
Cons
I tried to send a handful of invoices but the system informed me that the verification process was on hold. I still haven't received a clear explanation for the hold and that lack of communication has been frustrating.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Goran P.
Wholesale, 1-10 employees
More than a year
“Great fit for our business”
Pros
For my small business, Wave Accounting turned out to be exactly what we were looking for. The software feels excellent to use and its layout is easy to pick up. I am finding it very user-friendly!
Cons
If pushed to pick one downside, I'd say I wasn't satisfied with the quality of customer support provided overall.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Sophie F.
Marketing and Advertising, 1-10 employees
More than a year
“Simple invoicing that saves time”
Pros
Every month I rely on Wave Accounting to complete my invoices. It's really easy to navigate and packed with useful tools for example, I can send automated reminders to clients who haven't paid yet which helps me chase unpaid bills.
Cons
I have tried looking for an option to switch the date format from the American mm/dd/yyyy style to the UK dd/mm/yyyy layout but cannot find one. That occasionally leaves clients confused when they see the dates.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Vanessa G.
Construction, 1-10 employees
Less than a year
“helped our startup a lot”
Pros
I was pleasantly surprised by what I could accomplish using the free service, it genuinely helped me get our startup's bookkeeping in order without spending anything.
Cons
What bothered me was that the reports used an enormous font which made the pages look cluttered and not very clean or professional.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Laura G.
Photography, 1-10 employees
More than a year
“Love how it grew with me”
Pros
I have been using Wave since 2009 and honestly it feels like my business grew alongside the app. It showed me what I was doing right and where I was making financial mistakes in my business. It makes filing monthly sales taxes so much easier. I keep a routine of staying organized, double-checking every transaction and making sure everything reconciles with my bank accounts. All those habits, together with putting transactions into the correct categories, turn tax season into something I barely worry about, I finish taxes in two days and don't have to panic because everything is already organized, mostly I just enter expenses and record sales.
Cons
What I dislike the most about Wave is that a few years back they dropped support for free accounts. There's absolutely no human support at all anymore and I really disagree with that decision big time. On top of that, bank connections sometimes get severed and you may be unable to reconnect for many, many months, without support you're left stranded and frustrated. As a solo small-business owner I don't need the extra paid features Wave offers so I cannot justify upgrading just to get live help which means I am permanently stuck without any human support. It doesn't sit well with me given how long I have relied on their platform and the trust I have built using this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sarah W.
Non-Profit Organization Management, 1-10 employees
Less than a year
“Simple and exactly what we needed”
Pros
In my experience the dashboard is simple and user-friendly, it's affordable, easy to pick up quickly and it includes every feature our team needs.
Cons
I couldn't spot any real drawbacks with Wave, it matched our requirements perfectly and worked exactly as we needed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Ani P.
Health, Wellness and Fitness, 1-10 employees
More than a year
“Free and surprisingly capable”
Pros
it's free and gives an experience very much like QuickBooks, without the hefty price tag that comes with that software.
Cons
I haven't run into any problems so far with the parts I use, at this stage I don't have anything negative to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darcy W.
Computer Software, 1-10 employees
More than a year
“Easy and straightforward for small businesses”
Pros
I am a fan that it's easy and simple to operate for small businesses especially when you don't want to deal with a lot of complexity.
Cons
Honestly I feel the receipt and expense tracking features need work and could be made more reliable and easier to manage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sofia C.
Education Management, 51-100 employees
Less than 6 months
“Great value for simple accounting”
Pros
For free or very low-cost requirements, this app has changed how we operate and is an absolute lifesaver. I find it fully capable of meeting the demands of a nonprofit and in our situation it satisfies our homeowners association's needs perfectly. Creating new accounts or updating ones already in the system is easy and sending invoices is a breeze. It also supports online payments which I personally find extremely handy for those preferring to pay digitally.
Cons
I find it frustrating that the program doesn't let me print checks directly from within the platform. I have to log every expense and then input checks by hand. That ends up feeling like I am entering the same information twice or repeating steps that could easily be streamlined. Overall the inability of the software to handle payments directly feels somewhat old-fashioned.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susan
Self Employed, 1-10 employees
“Excellent experience”
Pros
I have had a wonderful experience with Wave. Accounting by Wave totally saved a big client project for me.
Cons
I havent found anything negative yet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Armando
RTP, 500+ employees
“Review”
Pros
High level of integration. It is totally worth your investment.
Cons
An update would be nice but I absolutely love it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Damola
Mercurie Labs, 1-10 employees
“FAVORITE!”
Pros
Wave is extremely user friendly. It is the easier invoicing Software. I love it.
Cons
Nothing honestly. It is a great software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Kathy
Lazer Web Services, 1-10 employees
“Love Wave. Wonderful experience”
Pros
The Invoicing system is my absolute favorite. It is so easy to understand and manage.
Cons
I would have liked to be able to schedule the payments by specific date rather than generically as day, week, month, etc.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Farah
President, 11-50 employees
“Can do better”
Pros
The features are great and can be extremely useful.
Cons
The software lags a little which stops us from using the features fully.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Clay
Panhandle Lodging RV Park, 1-10 employees
“Everything i ever needed”
Pros
I like the payroll and invoicing options. I use Wave to categorize all my expenses. Its so easy and convenient for me as it saves me so much time.
Cons
They disabled the ability for deposits to be auto categorized. I really liked having this option.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Belinda
Seed Stock Media, llc, 1-10 employees
“Amazing”
Pros
The invoicing features were our biggest need and the program allows us to send the invoice, send reminders, mark paid, and send receipts.
Cons
We needed some specific tax calculations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Shaye
Investment Management , 1-10 employees
“Value of money”
Pros
This software has made the thing that I hate the most so simple for me which is bookkeeping. I love it. I would highly recommend it.
Cons
I have a tough time figuring out how to use two different currencies and still maintain consistency.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Lara
Contributor, 1-10 employees
“We love Wave”
Pros
The software is very easy to use and understand. All the features are very useful. We love it.
Cons
I wish the customer support was a little more responsive.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Jack B
President, 1-10 employees
“User friendly”
Pros
Good software. Very easy to navigate and manage.
Cons
It lacks some features but overall, pretty good.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Elly
Not Specified, 1-10 employees
“I am obsessed”
Pros
This makes my accounting SO EASY! Not only am able to easily keep track of my expenses and costs associated with my business.
Cons
This is a difficult one as I really dont dislike anything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9