Amanda C.
Non-Profit Organization Management, 1-10 employees
More than a year
“Great for beginners”
Pros
As a small-business user just getting started, I find the platform very easy to use especially for beginners and smaller companies and the pricing is outstanding.
Cons
I do like the low cost and simple design but in my experience the simplicity means it misses a number of features that would be useful for business owners at various stages.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Jamie C.
Wholesale, 1-10 employees
More than a year
“Affordable and packed with value”
Pros
I love how Wave delivers all the basic accounting tools while being extremely easy to use and budget-friendly. The service provides invoicing, expense tracking and financial reports without charge, plus reasonably priced paid options for payroll and extra capabilities. Also the interface is simple to use and appreciate automation like transaction syncing and receipt scanning.
Cons
Although I like the free version, I have notice it does not let me create purchase orders which might hinder businesses that require that specific operational capability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Austin R.
Alternative Medicine, 1-10 employees
Less than 6 months
“Misleading and not worth it”
Pros
Honestly I think this company is awful. Like they advertise compatibility with RBC and lead you to believe it works but in practice it doesn't. I ended up paying for the service and they refused to give me a refund when it failed me.
Cons
If I am being honest I feel misled by their claims that the software works with every bank. As they told me it would but it clearly doesn't so people are being deceived.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Amanda J.
Marketing and Advertising, 1-10 employees
More than a year
“Easy to use but support slipped”
Pros
Using it for five years now and I must say it is really easy to get the hang of and helps me handle payroll, send out invoices and keep an eye on my expenses.
Cons
Lately I have run into problems with them not processing tax payments promptly and I have noticed their customer support has declined considerably compared to how it used to be.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
6
Eric M.
Financial Services, 1-10 employees
More than a year
“Great value for accounting”
Pros
Well their pricing was far more affordable compared with something like QuickBooks for my needs.
Cons
it took quite a while for them to fully configure and sync every bank connection. Like my Amex checking account alone took several months to compile correctly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Yasmin D.
Apparel & Fashion, 1-10 employees
Free Trial
“Suits well to my needs”
Pros
One thing I love is how easy it is to handle accounting with this and how well it suits small businesses.
Cons
there wasn't anything about it that I disliked.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
LaSheena B.
Research, 1-10 employees
Less than 6 months
“Fast, simple, professional invoices”
Pros
Wave invoicing system is simply amazing. I wanted something fast, simple and professional and this tool delivered. Plus it is feature-rich and easy to navigate. My invoices also look great and I genuinely feel fortunate to have discovered it for my billing needs.
Cons
At the moment I cannot find any drawbacks to using it as it does exactly what I expected an invoicing app/system to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry C.
Marketing and Advertising, 1-10 employees
More than a year
“Frustrating delays and no real support”
Pros
The interface is very easy to use which I like. And whenever the instant transfer feature is available and functioning, I also find it helpful.
Cons
My payments can take over a week to clear, then sit in limbo for another week with no way to transfer them instantly. When I need money quicklylike many freelancers do it makes it harder. And when problems come up, there is no real support. The AI chatbot does not help and there is no phone or direct support line even for paying customers. If I have an urgent issue, it can take three days or more to get a response. The login process has also become annoying and feels like it's designed for big companies, not solo users like me. I mean it used to be the go-to for small businesses but useful features are disappearing as they focus more on larger clients. At this point, I'd suggest looking for other options.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
4
Ashley M.
Events Services, 1-10 employees
More than a year
“Easy invoicing, simple payments”
Pros
Wave is really easy to use for invoicing. I also like that I can edit or update invoices whenever necessary without hassle. Collecting payments from clients is simple too and it accepts all major credit cards.
Cons
Honestly everything else worked well for me bt the only change I'd make would be to revert to the old layout where copying a share link was much more easy. Now I have to dig through two menus just to grab the link which feels unnecessary and slows me down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Junaid H.
Furniture, 1-10 employees
Less than 6 months
“Great for invoicing and payments”
Pros
For me it handles job scheduling, invoicing and payments pretty nicely. it also tracks expenses.
Cons
It doesn't integrate with other apps for automating workflows and its job time-tracking isn't very good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jenna M.
Construction, 11-50 employees
More than a year
“Easy invoicing at great value”
Pros
Wave is very easy to use and budget-friendly and it simplifies creating invoices.
Cons
Personally, I wish it offered more settings and customization choices.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Ben C.
Automotive, 1-10 employees
Less than a year
“available at a great price :)”
Pros
Overall I am finding this payment platform really easy to use and the price is very reasonable
Cons
However I have run into strict eligibility requirements and it can be frustratingly difficult to get in touch with customer service
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Marie C.
Non-Profit Organization Management, 1-10 employees
More than a year
“User friendly for reporting”
Pros
Wave's interface is user-friendly making it simple to use and allowing me to pull reports without hassle.
Cons
I have noticed that the Payments by Wave feature doesn't always correctly match each payment to its corresponding deposit which causes confusion.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Michael Herbert E.
Retail, 500+ employees
More than a year
“Fast invoicing and useful sync”
Pros
using the app feels like a piece of cake, generating invoices happens really quickly and I like how the bank-sync feature reliably connects my bank account to the application automatically because that seamless connection helps me keep better track of and manage my money on a day-to-day basis.
Cons
I find myself having trouble getting to grips with it because the user interface doesn't feel as user-friendly as I'd prefer and that lack of clarity makes some tasks take longer than they should while I am trying to navigate the app.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Kimb W.
Design, 1-10 employees
Less than 6 months
“Simple and great for invoices”
Pros
Because it's free and very easy to use, I find that I can quickly create invoices and keep my personal and business finances under control.
Cons
I would say the main drawback is that it lacks certain features and could benefit from additional improvements.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Mariano U.
Investment Management, 1-10 employees
Less than a year
“Feature-packed accounting tool”
Pros
I have noticed Wave is really making a splash in the market these days. I find it highly effective, simple to use and packed with impressive features within reach. The interface is user-friendly and its bookkeeping tools are thorough. I can track expenses, reconcile my books and produce financial reports with ease using Wave. It's an unlikely tool that's worth trying.
Cons
For my use, Wave has worked extremely well and been very productive, I haven't found any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelsey C.
Marketing and Advertising, 1-10 employees
Less than a year
“great workflow”
Pros
I am able to quickly create and send invoices to my customers without any fuss.
Cons
What bothers me is that there's no customer service phone number I can call to speak with a real person. All they offer is a website chat and it doesn't always give me complete answers to my questions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kesar R.
Marketing and Advertising, 1-10 employees
More than a year
“geat for invoicing and tracking”
Pros
Mostly, I used Wave for handling invoices, I relied on it primarily to generate bills and to track my expenses.
Cons
I have found the learning curve to be pretty steep which makes it hard for me to understand how some features are supposed to be used.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Victor S.
Information Technology and Services, 1-10 employees
More than a year
“All features are good”
Pros
Although the free tier used to include more features, I still find it offers a substantial set of tools. It connects to Plaid, includes a built-in payments processor that reconciles and uses an algorithm to match and merge transactions. I probably would have stayed if I hadn't found a better value option elsewhere.
Cons
The main reason I moved away was because they expected me to pay for a full account for every project or property I wanted to bring onboard. I needed clearer separation in reporting across my properties for real estate purposes and it became far too difficult to keep them distinct.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
RODERICK A.
Entertainment, 11-50 employees
Less than 6 months
“Good range for small businesses”
Pros
As a small business owner, I appreciate that they provide a broad range of services tailored for people like me.
Cons
Unfortunately, I found the free offering is extremely limited, it only covers the most basic feature. creating invoices.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
7