Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

UF
Ulani F.

Accounting, 1-10 employees

Less than 6 months

5.0

Easy to use and affordable

Pros

I appreciate having everything right at my fingertips, I can navigate the software without trouble and it's also priced affordably.

Cons

What I dislike most is the difficulty I have linking my international bank account to the app since that connection feature appears to be supported only in a handful of countries.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BN
Bikal N.

Accounting, 11-50 employees

Less than a year

5.0

Great for billing and reporting

Pros

In our work we can easily generate comprehensive financial reports for presenting and analyzing results for different stakeholders who need them which helps ensure fair and clear presentation, the software also handles online billing, supports payroll preparation and other tasks.

Cons

Personally, I prefer this software when it comes to online billing and creating financial reports intended for management and board review.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

VS
Vasileios S.

Transportation/ Trucking/ Railroad, 11-50 employees

Less than a year

5.0

Fantastic free accounting tool

Pros

Wave is an absolutely brilliant small-business accounting program, it comes loaded with a wide range of professional-grade, essential tools and the fact that it's completely free makes it almost unbelievable to me.

Cons

From my point of view, I cannot think of anything extra a small business would need beyond Wave, in my experience it already includes all required features and then some.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

TB
Tim B.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Simple and incredibly useful

Pros

When I only need easy bookkeeping and don't want a bunch of features I'll never use looking at you, QuickBooks, Wave handles everything I need without fuss. It's a simple, no-frills accounting tool that lets me concentrate on the actual work instead of wrestling with unnecessary bells and whistles.

Cons

If I had professional credentials like being a CPA or a deeper accounting background, I'd probably notice features and capabilities that are present in the larger paid platforms that Wave doesn't offer. Because I am not an accountant though, it's tough for me to criticize. For someone new to accounting or who only needs the basics, this software works really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TE
Tim E.

Broadcast Media, 1-10 employees

More than a year

5.0

Easy and freelancer-friendly

Pros

For my freelance small business work, Wave is very easy to use and fits that model perfectly. I don't have any accounting experience yet I can handle everything because the software offers a very user-friendly interface.

Cons

None though I am aware that live chat support isn't available unless you pay.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SW
Staci W.

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

Super easy customer billing

Pros

What I like most is how simple it is to create invoices and bill my customers.

Cons

I genuinely like the application overall. If there was one thing I'd tweak, it would be the reminder emails, when the system prepares to send a reminder to a customer, I think it should pop up a confirmation asking whether I still want to proceed with sending it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

CR
Claire R.

Accounting, 1-10 employees

More than a year

5.0

Easy setup for sole traders

Pros

Free and easy to set up and use for my sole-trader needs.

Cons

I am disappointed that UK support has been discontinued and it neither meets MTD requirements for VAT nor will it support MTD obligations for income tax filings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JR
Jamie R.

Marketing and Advertising, 1-10 employees

More than a year

3.0

Simple and easy to stick with

Pros

It is an easy to use, its layout is clean, navigation feels user-friendly and overall it's easy. I switched from FreshBooks years ago and have been using Wave ever since.

Cons

Sometimes I encounter problems when Wave tries to send invoices to Gmail addresses. Considering how common Gmail is, this issue is pretty unexpected and I really hope the team fixes it soon.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

7

SS
Sarah S.

Non-Profit Organization Management, 1-10 employees

Less than a year

4.0

Great all-around accounting tool

Pros

I am really pleased with how well it handles tracking expenses and creating invoices.

Cons

Honestly I cannot find any faults, it's a solid, well-rounded program that works great.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

E-Learning, 500+ employees

More than a year

5.0

Amazing free accounting value

Pros

Finding a free tier for just one user is practically unheard of now and I have really appreciated that. The free plan also includes a huge number of features which is surprising given the price. I'd definitely consider paying if I needed more customization or extra seats. Since it's cloud-based I can get to it from anywhere and there's even a mobile app I use when I am out and about.

Cons

Honestly I cannot point to any real downsides. I personally keep my use limited to basic accounting, mainly creating invoices and recording payments and for that it works flawlessly every time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM
Natasha M.

Consumer Goods, 1-10 employees

More than a year

5.0

Easy and beginner-friendly

Pros

The software is very easy to use even with limited experience in accounting programs and it walks me through what each module does in a clear, easy and easy-to-understand manner.

Cons

As someone with experience using other accounting software, I find this platform too simplistic and basic for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LJ
Lindsay J.

Professional Training & Coaching, 1-10 employees

More than a year

4.0

Great free tool for beginners

Pros

It is user-friendly and easy to get around. It's free for newcomers who want something really basic and cannot afford pricier tools.

Cons

Expense tracking confuses me if I don't really know precisely what to look for.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Publishing, 1-10 employees

More than a year

5.0

Perfect for solo bookkeeping

Pros

For my one-person operation, this system is ideal, there's no feature overload, everything is snappy and lightweight. The bank account sync means I can effortlessly monitor and organize my finances without jumping through hoops.

Cons

I haven't encountered any problems yet, it does exactly what I need it to do.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

PS
Pam S.

Financial Services, 1-10 employees

More than a year

5.0

Easy and affordable overall

Pros

I find the app really easy to navigate, affordable and it handles both payroll and accounting tasks for me.

Cons

I ran into an issue with a payroll tax deposit and had trouble getting it resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL
Daniela L.

E-Learning, 1-10 employees

More than a year

3.0

Love the mobile access

Pros

What I love most is definitely the mobile app. Since I am constantly on the move, having the ability to log into my account from anywhere has been absolutely fantastic!!!

Cons

Within the mobile section I find it difficult to pull up my invoicing history. Also, I'd really like to be able to link my Wave account with my 10to8 tutoring platform.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

8

KR
Karen R.

Photography, 11-50 employees

More than a year

5.0

Easy and smooth invoicing

Pros

I found it easy to create and issue invoices through the app.

Cons

Honestly I cannot think of anything about it that I disliked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0

Exactly what my business needed

Pros

Wave has everything I need to keep my business under control. It made those old fixed systems with steep learning curves feel obsolete. All I have to do is enter the data and Wave keeps it accessible any hour of the day, every day so I can make important decisions. I have even been able to connect some features with my Drive for extra convenience.

Cons

Even while I am on the trial, I'd really like an option to import spreadsheet data. A lot of entrepreneurs who are willing to switch carry a historical record in spreadsheets and I want to keep that past information intact when moving systems. Adding a easy import from common spreadsheet formats would make the transition much smoother for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS
Tony S.

Information Services, 1-10 employees

More than a year

5.0

Awesome value and functionality

Pros

I am impressed by the price and feature set, I use it across three of my companies

Cons

Improvements to functionality take a bit longer than I'd like but I can see they keep rolling out updates

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KB
Kalina B.

Human Resources, 1-10 employees

Less than a year

5.0

invoicing is good

Pros

One of the things I find most valuable about Wave Accounting is how flexible the invoice templates are, that, combined with being able to get paid quickly and without fuss, makes a big difference and the business dashboard is generally easy to get around. For my use it's genuinely simple because I can monitor all expenses and keep customer details and invoices organized and accessible, even when I am out and about. Integration with the other business processes and tools I use was also really easy and painless, I was able to connect Wave with a few separate apps I rely on without much hassle.

Cons

As I mentioned, integrating Wave worked smoothly for my setup so there hasn't been an issue on that front for me. That said I do feel Wave is best suited for smaller operations for larger businesses with 10+ employees it could become more challenging because the software lacks some advanced features, like an audit trail. The other thing that bothers me is the limited customer support, having prompt one-on-one assistance is important and I think Wave could improve by offering more responsive, individualized help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MA
Medi A.

Consumer Goods, 51-100 employees

Free Trial

4.0

Easy and efficient for billing

Pros

I find the app really user-friendly and it consumes very little data when handling transactions, invoices and billings so I can work efficiently and without wasting resources.

Cons

One drawback I have noticed is the limited range of services which means people in several other countries cannot really use it, I'd like them to expand availability.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8