Total 21 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

29%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D

Debbie

Oil & Energy, 1-10 employees

More than a year

4.0
November 2019

Bring back the conversion feature

Pros

WolfePak ERP software does an excellent job with oil and gas accounting. What I really like are the regular updates and upgrades that come every year.

Cons

Its conversion feature is not available for all reports and file conversion can be messy when its not a simple option. I am also disappointed that San Antonio was removed as a location for the user conference. We have a significant user base here so I hope you will consider bringing it back.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Cindy

Oil & Energy, 11-50 employees

More than a year

4.0
November 2019

Great customer support

Pros

WolfePaks customer support is great as whenever I have faced any issues, they are always there. Also I have noticed that they listen to feedback and make improvements to the software based on it. And the software itself runs smoothly and I have never encountered any problems.

Cons

There is a bit of a learning curve involved when it comes to how the modules interact but its something that can be easily overcome.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J

JEANNE

Oil & Energy, 1-10 employees

More than a year

5.0
November 2019

They are doing a good job

Pros

Well I have been using this product for over 25 years. And I must say it is really easy to access information and generate reports.

Cons

I sometimes run into issues with updates but the good thing is that they are usually resolved with a call to the support team.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

T

Tisha

Oil & Energy, 1-10 employees

More than a year

5.0
November 2019

Satisfied Customer

Pros

Their support is excellent. And if you follow the recommended guidelines everything works just as it should.

Cons

Some of the reports are harder to access in WolfePak compared to other accounting software I use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

S

Sandra

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
November 2019

Non oil & gas user

Pros

To be honest the program is pretty easy to navigate.

Cons

It would be great if the company offered some training or help specifically designed to those of us outside of the oil and gas industry.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

K

Kyle

Information Technology and Services, 1-10 employees

Less than a year

4.0
October 2019

Oil and Gas Accounting + Land

Pros

I use WolfePak LandPro which integrates with the accounting software through spreadsheets which eventually makes it simple for me to transfer data. In short that process has gone smoothly.

Cons

WolfePak system is not fully synced yet like with legal well descriptions but they are actively working on it.

Rating Distribution

Ease of use

4

Value for money

10

Customer Support

8

Functionality

8

N

Neal

Oil & Energy, 11-50 employees

More than a year

5.0
October 2019

10 + year user

Pros

We have been using WolfePak since 2008. It is user friendly and also it is easy to train new employees on. Furthermore it covers all of our accounting needs perfectly.

Cons

It is in the past year only that we have had any issues with WolfePak. When we reach out to technical support we were not that confident that the technician will have the knowledge or understanding to properly address or fix the problem but we were wrong.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

V

Veronica

Oil & Energy, 11-50 employees

More than a year

4.0
October 2019

Easy Accounting System

Pros

WolfePak ERP system is simple to use and helps you find exactly what you need.

Cons

I wish there was an easier way to look up invoice numbers and check their status.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

6

N

Nicole

Oil & Energy, 11-50 employees

More than a year

4.0
October 2019

Prior Support was Awesome

Pros

This software is user friendly. We usually only reach out to support when trying something new and in the past, the team has been amazing and always helpful. Also the updates to WolfePak have been relevant and very useful for financial processes.

Cons

WolfePak current support from the support team is not the best. Given how much we pay for it, the service does not seem worth it. I am not sure if we will continue using the support or even stick with WolfePak next year.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

3

Functionality

7

C

Cheston

Oil & Energy, 1-10 employees

More than a year

5.0
October 2019

WP has great customer service

Pros

Customer support of the WolfePak ERP is one of the best. WolfePak ERP software is always being improved.

Cons

With WolfePak there are some limitations when it comes to financial reports and the chart of account numbering.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

B

Barbara

Oil & Energy, 1-10 employees

More than a year

5.0
October 2019

WolfePak is good if youre trained

Pros

WolfePak ERP software is the best, modern and simple to use. It is also up to date all the time.

Cons

You definitely need some background knowledge of the oil and gas industry to fully learn about the software more well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

C

Casey

Oil & Energy, 11-50 employees

More than a year

5.0
October 2019

Experience as a seasoned User

Pros

WolfePak ERP software is easy to use and its reporting functions are better than the most of the accounting software out there. Its also highly customizable to meet various needs.

Cons

No complaints from my side. Well every software will have some issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vicki

Oil & Energy, 11-50 employees

More than a year

5.0
October 2019

WolfePak journey

Pros

WolfePak is amazing for tracking expenses at any level I need. I especially love the scanning module because it allows users to view invoices and other important documents without digging through files or asking repeatedly. Plus all business areas from production to financial reporting can be managed within WolfePak which makes it a complete solution for our entire business.

Cons

My least favorite part of WolfePak is that some modules still do not fully integrate which means duplicating work. I understand that my next point is being worked on but some options for completing tasks are hard to find and their placement does not always make sense. Lastly, there are a few issues I have reported to customer support multiple times that still have not been resolved.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

C

Cindy

Oil & Energy, 11-50 employees

More than a year

5.0
October 2019

Wolfepak software is a lil clunky

Pros

WolfePak really helps make our work smoother. Also I like that all the information is centralized and we can generate different reports to get the data we need.

Cons

WolfePak is not easy to use mainly for someone with no prior experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S

Shelly

Oil & Energy, 1-10 employees

More than a year

5.0
October 2019

15 year user of WolfePak

Pros

WolfePak ERP software is generally easy to use and whenever I run into an issue customer service has always been helpful.

Cons

I am not sure I have a clear answer. Maybe I am biased because I have been using it for so long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

MONTGOMERY

Oil & Energy, 1-10 employees

More than a year

5.0
October 2019

WP is pretty flexible

Pros

Customer support is always required and I must say that WolfePak ERP customer is great. I am happy we switched to WolfePak from a cheaper, less efficient oil and gas software. WolfePak offers more flexibility and faster processing. Also it is excellent for daily use as it is quick and easy to navigate.

Cons

It took some time to not only learn or understand the basic tasks but also to understand how the software manages data and how to tweak it for less common tasks. This led to quite a few tech support calls. For example, in the revenue module, I wish the Payout Maintenance could pull data from the owner files instead of having to manually enter everything. I did also like to see more consistency in the placement of action buttons like Add, Change, Delete and Find, across the common screens. It would really cut down on redundant tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

E

Emma

Oil & Energy, 11-50 employees

More than a year

5.0
October 2019

Great help desk/customer service and very user friendly software!

Pros

WolfePak ERP software is very user friendly. I did not receive any formal training before using it but I had no trouble figuring it out because its so well-organized.

Cons

WolfePak color scheme is the one thing I do not like about this software. I know its not a big deal but the gray feels really dull.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ami

Oil & Energy, 11-50 employees

More than a year

5.0
October 2019

Wolfepak is a reliable software

Pros

One thing I love about WolfePak is how easy it is to use. It feels as familiar as working with Word or Excel.

Cons

What I like least are some of the reporting features. A few reports are not as detailed and we often have to export multiple reports and merge them to get the data we need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Meagan

Real Estate, 1-10 employees

More than a year

5.0
October 2019

Great Customer Service

Pros

Whenever I am unsure about something, I can usually find the answers in the help section. If that does not solve it I can call customer support and they always help me resolve the issue quickly. There is always someone available to assist right away.

Cons

WolfePak biggest downside is that only one employee can access the software at a time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thomas

Oil & Energy, 1-10 employees

More than a year

5.0
October 2019

I dont have complaints

Pros

WolfePak is very user friendly and meets all the needs of our organization. The employees are always friendly, helpful and easy to reach when needed. Also WolfePak ERP software is regularly updated to meet industry standards.

Cons

I have not come across many dislikes. Sometimes the report writing does not meet my needs but most of the time, a quick call to the support team helps find a solution.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10