Total 1554 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

QN

Quincy N.

Retail, 1-10 employees

Less than 6 months

5.0
January 2022

shopify sync and clear reporting

Pros

Running my small business would be much harder without this software. It integrates really well with Shopify sales and the reporting tools make it simple to keep an eye on sales and profitability. It's also a big help when tax time comes around.

Cons

I haven't run into any issues so far and I don't have any dislikes at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Chris C.

Food Production, 11-50 employees

More than a year

5.0
January 2022

Accounting tasks are easy to manage now!

Pros

I was able to use it without much of a hassle and using it every day seems very easy. The layout is also user friendly, it's simple to learn and it makes managing accounting tasks much less complicated.

Cons

Honestly I don't have any complaints. It's genuinely brilliant, very user friendly and the guides are clear and easy to follow. If you're not already using it, I'd definitely recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jenny B.

Accounting, 1-10 employees

More than a year

5.0
January 2022

flexible reporting and currency options

Pros

One feature I have really appreciated is the reporting especially being able to switch currencies within a report. That kind of flexibility has been very useful.

Cons

Support used to be a frustrating part of using it. When problems came up, I often had to depend on online forums and getting help right away wasn't really possible. On the occasions I contacted the company directly, it was handled through electronic messaging, with a lot of delay between replies. It does seem like it is putting more effort into being accessible now since different sales reps have been reaching out to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DW

Denise W.

Accounting, 1-10 employees

More than a year

4.0
December 2021

best-in-class accounting features

Pros

From an accounting professional's perspective, this software is top-tier although it isn't quite as user friendly for the average employee.

Cons

It's somewhat expensive but it also comes packed with features. Whether it's worth it really depends on what you need the software to handle.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

PS

Paula S.

Accounting, 1-10 employees

More than a year

5.0
December 2021

time-saving accounting favorite

Pros

Pretty much any worthwhile software seems to integrate with Xero which says a lot about how widely it's supported. Also it is easy to work with and includes plenty of time-saving features that cut down on the repetitive parts of bookkeeping and accounting.

Cons

One thing I'd still like to see is more flexibility in the advisor annual financial statements especially the option to add custom notes like fixed asset schedules.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TT

Tania T.

Financial Services, 51-100 employees

More than a year

4.0
December 2021

Improves billing process

Pros

There's no hassle getting around it, the layout seems very user friendly and it really helps speed up the billing process.

Cons

Moving data over from another app was a little challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Computer Software, 11-50 employees

Less than a year

5.0
December 2021

better interface for small business

Pros

Compared with QuickBooks, I much prefer Xero's interface and overall usability for handling small business accounts. It does take a little time to learn at first but once you get used to it, it's a much better piece of software overall.

Cons

It still falls short a bit when it comes to integrations and there are also fewer bookkeepers who already know how to work with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RM

Ralph M.

Consumer Services, 1-10 employees

Free Trial

5.0
November 2021

bank reconciliation feels effortless

Pros

Matching bank statements using the software's built-in titles and tabs makes the whole reconciliation process much simpler.

Cons

It's easy enough for my skill level that I can review bookkeeping records and annual accounting documents on my own.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Scott M.

Law Practice, 1-10 employees

More than a year

3.0
November 2021

feature-rich pricing, frustrating bank feeds

Pros

There's a lot packed into Xero for the money. It covers pretty much any accounting job I have needed, including more traditional tasks like printing checks and the cost was about half of QuickBooks the last time I compared them.

Cons

The bank feed powered by Yodlee has been terrible. Years back, their reps actually came to my office to hear feedback because I think they were looking to highlight a satisfied small business customer on their blog. I walked them through how painfully slow the bank feed refresh was and told them that was my biggest issue. Needless to say, I never ended up on their blog and the bank feed never improved. Over the last month, it hasn't worked at all which has left me manually reconciling transactions.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

LA

lynley a.

Accounting, 1-10 employees

More than a year

3.0
November 2021

good budgeting and integrations

Pros

A few parts of it work well especially the fixed asset management and the budgeting tools. The reporting options are fairly decent too. Another plus is how well it integrates with other software since quite a few third-party vendors already integrate with it.

Cons

The general ledger is the part I really don't care for. There's no real structure around account numbers because you can pretty much enter whatever you want. It's also not very practical to add heading accounts so the chart of accounts ends up turning into one long, oversized list. On top of that you have to build reports yourself if you want subtotals.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

SS

Samantha S.

Retail, 1-10 employees

More than a year

5.0
November 2021

daily reconciliation keeps us current

Pros

Using this software has been very easy and I am able to reconcile every day so my accounts always stay up to date.

Cons

There isn't a simple built-in way to add landed costs for goods so I have to rely on a workaround.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JL

James L.

Events Services, 101-500 employees

More than a year

4.0
November 2021

fast invoicing and client sharing

Pros

Putting together an invoice only takes a few minutes and I can also assign payment details for our back-end accounting reports without much hassle. It's also really convenient for sharing documents with clients.

Cons

It would be much better if the home or intro screen showed more record-keeping information so there'd be less need to switch over to other screens.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CC

Chirag C.

Retail, 51-100 employees

More than a year

4.0
November 2021

handy invoicing and receipt uploads

Pros

Creating invoices and quotes is easy and being able to snap a photo of a receipt and upload it to Xero on the spot is really convenient.

Cons

The timesheet system could definitely be improved but aside from that it works well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JR

Jian R.

Information Services, 11-50 employees

More than a year

5.0
November 2021

handy invoicing and reporting

Pros

Keeping track of invoices and CEs in Xero is easy enough and it can generate reports that are suitable for what I need.

Cons

Managing multiple companies under one account can get confusing to navigate. The interface isn't especially user friendly and the error messages don't give much detail either.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LW

lisa w.

Accounting, 1-10 employees

Less than 6 months

5.0
November 2021

xero clicks right away

Pros

Xero is incredibly easy to use. The company owner gave me a quick two-minute rundown of the basics and by the end of the day I already felt confident using it. I especially love being able to convert purchase orders into bills.

Cons

We added the Projects add-on but I am still not convinced it will cover all the reporting we need. There's a chance we may also have to buy a separate Reporting add-on.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

IS

Iain S.

Industrial Automation, 1-10 employees

Less than a year

4.0
November 2021

user friendly with handy integrations

Pros

From a day to day standpoint this software is very easy to use, even for someone without an accounting background. It also integrates well with other cloud tools like Dext and Flowlens which makes the overall workflow much more convenient.

Cons

There have been a few glitches along the way especially when the bank feeds stopped working for certain periods. On top of that manually importing bank statements can be a bit fiddly and sometimes takes a few tries to get right.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

OA

Oluwagbenga A.

Building Materials, 11-50 employees

Less than 6 months

4.0
October 2021

Overall works well

Pros

Billing and invoicing work really well, the interface is user friendly and the integration with bank operations seems fantastic.

Cons

Almost everything in the platform works well. It handled our data import from the previous software perfectly and being able to see transactions on the bank dashboard and manage activities there makes the whole process much better.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

WG

Wayne G.

Retail, 1-10 employees

More than a year

5.0
October 2021

Huges time-saver for business

Pros

Using it is very fun and it saves our business a huge amount of time.

Cons

Certain transactions can be tricky to adjust or delete.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

DZ

Danial Z.

Financial Services, 500+ employees

Less than a year

4.0
October 2021

helpful gst and budget tracking

Pros

Calculating our GST, whether prorated or not, has been really easy with this software. I also use it regularly to keep an eye on our budgets which has been very useful.

Cons

Without proper training or if you don't use it very often, it can be pretty unclear where you're supposed to go.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MD

Morongwa D.

Mining & Metals, 51-100 employees

More than a year

5.0
October 2021

user friendly reports

Pros

Using the system is not a problem and all of the reports are clear and simple to understand.

Cons

One downside is that every user can view the work of other users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10