Total 52 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

19%

3

Stars

4%

2

Stars

0%

1

Stars

4%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Rishi

Computer Software, 1-10 employees

Less than a year

5.0
July 2024

A seamless and easy to use tool!

Pros

Extremely simple to operate. The interface is highly intuitive and the layout is simple.

Cons

The bank reconciliation feature is not part of the standard subscription package.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

M

Mario

Construction, 1-10 employees

More than a year

4.0
June 2024

Great tool for invoicing but needs more features

Pros

Very easy to navigate and simple to use, all basic features function as expected when creating invoices.

Cons

It lacks the customization features my business needs. With other tools, I can tailor almost everything, but Xero's customization options are quite limited.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

Joanna

Accounting, 1-10 employees

More than a year

1.0
June 2024

Xero doesn't work for me

Pros

I don't like anything about Xero. It's not intuitive at all.

Cons

The processes are hard to understand. You can't journal to the bank, and there's no logical flow.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

L

Lipa

Construction, 1-10 employees

Less than a year

4.0
June 2024

Xero - Accounting

Pros

Simple to use and comprehend, features great import capabilities, and allows editing of approved sales and payable invoices.

Cons

No feedback at the moment - I'll have more to say after I explore all the features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

B

Bodamer

Translation and Localization, 11-50 employees

More than a year

5.0
June 2024

Xero is an accounting tool that outshines the rest. It makes accounting very reliable

Pros

Xero offers us detailed financial reports that help us assess our financial status. Its security measures are excellent and keep all our data safe. It simplifies tracking our expenses and maintaining a close watch on our spending. Xero provides a secure bookkeeping space that consolidates our financial files and receipts.

Cons

I have no concerns about Xero. It has been excellent and has proven its value to us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Roger

Transportation/Trucking/Railroad, 11-50 employees

5.0
June 2024

user friendly accouting software

Pros

This accounting tool is fantastic for monthly transaction recording, financial reporting, and expense tracking. It also excels in data input and output.

Cons

Xero integrates with other applications like Excel, allowing quick data input without manual entry.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joana

Media Production, 1-10 employees

4.0
June 2024

Cloud-based accounting software

Pros

It can be accessed easily from anywhere, anytime, with real-time updates.

Cons

The cost is higher compared to some competitors, especially for advanced features or additional users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

S

Sujata

Financial Services, 101-500 employees

Less than 6 months

5.0
June 2024

The Best Accounting Software out there.

Pros

The pricing plans are very competitive, and the 30-day free trial is quite beneficial. It also allows for adding unlimited users and clients.

Cons

On the lowest-priced plan, quotes and invoices are limited to 20 per month, and multiple currencies are only available on the highest subscription tier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JE

James Edward

Food & Beverages, 11-50 employees

More than a year

5.0
June 2024

Xero Review

Pros

Makes accounting simple for non-accountants. Simplifies a very complex process.

Cons

The invoicing process seems unnecessarily complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

M

Matthew

Internet, 1-10 employees

More than a year

5.0
June 2024

Market leader for a reason

Pros

The user experience is absolutely easy and simple, with continuous improvements over the past decade. They truly understand the end user and build tools to ensure a great experience.

Cons

Be aware that the cost will be increasing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Adam

Real Estate, 11-50 employees

More than a year

5.0
June 2024

Great software

Pros

Easy to operate. Efficient. Fast and simple.

Cons

The monthly fee keeps rising, but it's worth it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jhoy

Accounting, 1-10 employees

More than a year

5.0
June 2024

Xero certified

Pros

Xero is intuitive, easy to navigate. They provide useful updates quarterly, consistently improving their offerings.

Cons

I can't think of any negatives right now because they continuously update the software to make it more useful for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Natalie

Executive Office, 1-10 employees

Less than a year

5.0
June 2024

Great for Small businesses

Pros

The all-in-one capability of the software. As a small business, it's easy to use, allows edits if necessary, manages regular invoices and staff expenses, and visually displays draft, pending approval, and paid invoices on the dashboard. Very helpful software.

Cons

It's a bit frustrating when you miss entering the due date and can't proceed. For small businesses, this might not be necessary, but for larger companies, it's a useful feature.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

D

Daniel

Building Materials, 1-10 employees

More than a year

5.0
June 2024

Great reliable accounting sofware

Pros

Its interface is intuitive. It rarely, if ever, crashes, ensuring your work is always safe. Very reliable.

Cons

Creating customizable invoice templates isn't very simple. It involves using merge fields in Microsoft Word, which isn't user-friendly for most people. An upgrade to the invoice template/layout system would be well-received.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

john

Accounting, 11-50 employees

More than a year

5.0
June 2024

Excellent tool

Pros

BRS, posting GL Accounting, MIS reports, PNL, BS reports.

Cons

Chart of accounts, general overview, and bank uploads are areas of interest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Martin

Construction, 1-10 employees

More than a year

5.0
June 2024

Simple and fluent

Pros

The mobile app is excellent for quoting on the job. Lots of automated features. Bank reconciliations are a breeze.

Cons

Titles and descriptions on quotes don't transfer to invoices. Other than that, I have no other issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anthony

Computer Hardware, 51-100 employees

Less than 6 months

5.0
June 2024

Xero made accounts quicker

Pros

The full integration with our CRM system saves us time on adding invoice lines and amounts.

Cons

There's less customization compared to other packages.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

S

Sophie

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
June 2024

Easy to use

Pros

Intuitive interface, modern appearance, great features.

Cons

The search function could be improved to search within transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

John

Security and Investigations, 51-100 employees

4.0
June 2024

Simple and easy

Pros

What I like most about Xero is the simplistic layout and ease of operation.

Cons

I don't have any complaints about Xero. It's very easy to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A

Anonymous

Not specified, 500+ employees

5.0
June 2024

Xero software you love

Pros

There's a lot I love about Xero, but the best aspect is its multitasking ability. It can handle various tasks needed for work and small businesses. Business owners prefer this software for its uniqueness and functionality. I have personally experienced its capabilities thoroughly.

Cons

Sometimes it has bugs, but overall, it's a great app. You can enjoy many freebies and free trials when you first access the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rachid

Accounting, 500+ employees

Less than 6 months

5.0
June 2024

Xero accounting

Pros

The feature for organizing business strategies.

Cons

The audit trail helps create a database, but it takes time to understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Roland

Financial Services, 1-10 employees

5.0
June 2024

Good service

Pros

Easy to use, intuitive, good service, excellent quality.

Cons

The service is great, the price is low, and it's easy to navigate. Excellent, thanks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rob

Design, 1-10 employees

More than a year

4.0
June 2024

Modern, trustworthy

Pros

A secure and reliable platform to keep our business finances in check.

Cons

The pricing might seem high, but it's one of the top products available.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A

Anonymous

Not specified, 1-10 employees

More than a year

5.0
June 2024

Perfect for monthly invoicing

Pros

Recurring invoices and the simplicity of the program were key factors in enhancing our monthly invoicing procedure, and Xero delivered. Highly recommend.

Cons

When attaching documents, you need to ensure they are added to the invoice so the client can see them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

More than a year

5.0
May 2024

Seems Simple

Pros

I'm not a numbers person, but Xero really simplifies things.

Cons

It could be a bit cheaper, but it's a high-quality product.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J

Joe

Computer Games, 101-500 employees

More than a year

5.0
May 2024

Xero is a great out of the box basic system

Pros

With minimal training, it's simple to use. I can provide business owners with logins to view reports, and it's very cost-effective.

Cons

Setting up custom reporting is a nightmare, and using it is equally bad. Linking to Excel is not simple, and the multi-currency feature is almost unusable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kira

Real Estate, 1-10 employees

Less than 6 months

3.0
May 2024

Simple Accounting Program

Pros

Xero is an excellent accounting solution for small business owners. I found it easy to learn and budget-friendly.

Cons

Our business is somewhat complex, and we faced challenges when trying to categorize items by class and project. The reporting failed to deliver the specific numbers I needed for each item.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

A

Alvina

Accounting, 11-50 employees

Less than 6 months

5.0
May 2024

Expect the unexpected

Pros

Initially, I was hesitant to use it based on friends' opinions, but once I tried it, I found that all my transactions were smooth and quick to manage.

Cons

The continuous price hikes of the application are frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 500+ employees

Less than a year

5.0
May 2024

Most suitable software for small to midsize organizations

Pros

In our large organization, acquiring multiple businesses allowed me to explore Xero. It excels with unique features like: 1 - Storing and uploading files via email, which isn't common in other software. 2 - Quickly preparing and lodging BAS reports in Australia directly to the ATO, saving a lot of time. 3 - Customizing most reports, aiding in migration to or from other software.

Cons

They should cater to larger organizations by including Fixed Asset Registers and enhancing synchronization with third-party plugins or software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Peter

Retail, 51-100 employees

More than a year

5.0
May 2024

Great accounting software!

Pros

Reconciling bank and credit card accounts is a breeze! The algorithms are very effective.

Cons

Not much to complain about. Occasionally, the program misses bank and credit card transactions, but this is rare.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

5

Functionality

8

T

tamim

Animation, 1-10 employees

More than a year

5.0
May 2024

review about Xero

Pros

The comprehensive reporting tools offer detailed insights into financial performance, aiding businesses in making informed decisions and maintaining healthy cash flow.

Cons

Customer support response times can be lengthy, which is frustrating when urgent issues arise.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jesse

Events Services, 1-10 employees

More than a year

5.0
May 2024

Xero is a Team Player

Pros

Xero has significantly cut down our admin time by automating and streamlining time-consuming daily tasks. We like the ease of connecting and reconciling accounts, processing payroll, onboarding new staff, and managing credit card payments for improved cash flow.

Cons

There's nothing I dislike about Xero. I'm just eager for more features and better integration with external software to enhance automation.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

J

Jamie

Computer Software, 11-50 employees

More than a year

5.0
May 2024

Great for growing businesses

Pros

It's incredibly simple for SMEs to set up invoicing, profit and loss reporting, and credit control processes. It scales well with your business due to numerous add-ons and third-party app integrations.

Cons

The only drawback is the slight lack of financial data visualization in reports, but this can be easily addressed with the right integrations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jelena

Retail, 1-10 employees

More than a year

5.0
May 2024

Easy to use

Pros

I love the ease of access, as it connects seamlessly with my other CRMs.

Cons

The login security feels excessive with the need for double security.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Samuel

Entertainment, 1-10 employees

Less than a year

4.0
May 2024

Xero is Great

Pros

The Xero team was very helpful during setup, and the app has a welcoming feel. While it has some quirks, it becomes quite simple once properly configured.

Cons

I had trouble setting up and connecting bank accounts, resulting in duplicate entries for one of my credit cards. The fix was to abandon one account and use the other, which should be better after a full fiscal year.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8

J

Jonathan

Online Media, 1-10 employees

More than a year

5.0
May 2024

Dashboard enables multiple accounts all in one place

Pros

The mobile app provides an at-a-glance view and makes it easy to enter receipts while on the go.

Cons

Currency charge reconciliations are complex and feel cumbersome, even with adjustments.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

H

Happy

Accounting, 11-50 employees

Less than 6 months

5.0
May 2024

The Xero Effect: Revolutionizing Accounting One Click at a Time

Pros

I thought it was simple software, easy to navigate without getting lost. I also love the soft blue color, which feels professional and calming.

Cons

The online platform is slightly slow, which could be due to my connection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anncarol

Financial Services, 11-50 employees

More than a year

5.0
May 2024

Xero is really great for Accounting

Pros

I like how accessible it is for accounting, billing, bank reconciliation, AP reports, AR reports, and GL reports.

Cons

Honestly, I can't think of anything I dislike about Xero.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Liam

Automotive, 51-100 employees

More than a year

5.0
May 2024

Accounting done right

Pros

After using Xero for a year, I really like the system. The interface is intuitive, making it easy to keep invoices organized.

Cons

Sometimes the loading speed is slow, but it's not a major issue since it happens rarely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Munubi

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0
May 2024

Xero review 2024

Pros

The dashboard is great for quickly reconciling transactions, viewing current bills to be paid, and tracking invoicing. It's also very user-friendly and budget-friendly for small and large organizations.

Cons

I haven't encountered any drawbacks. I like how modern and intuitive it is.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Badri

Financial Services, 1-10 employees

More than a year

5.0
May 2024

Xero Review

Pros

Xero provides excellent customer service through chat, email, and other channels. It has a wide range of features like expense tracking, reconciliation, and reporting.

Cons

With Xero's extensive features, there should be training and education for new users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Danville

Non-Profit Organization Management, 101-500 employees

More than a year

5.0
May 2024

An Excellent and Perfect Accounting and Bookkeeping Tool.

Pros

I find it convenient for handling accounting and bookkeeping tasks with Xero. Billing and invoicing are easy to manage, and it simplifies tracking cash flows and bank reconciliation.

Cons

I haven't found anything complicated with Xero; it simplifies the accounting process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kelvin

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2024

Xero boasts robust security measures and a wide range of features.

Pros

Xero offers analytical tools that help analyze financial activities, providing insights into financial health and tracking records.

Cons

I've never encountered an error using this tool; it works perfectly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tiara

Media Production, 1-10 employees

Less than 6 months

5.0
May 2024

User friendly for newbies

Pros

It's very affordable compared to similar accounting software. For small businesses handling personal accounting, this is a great option with an intuitive and simple UI.

Cons

It lacks certain features needed for larger accounting tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

K

Kristoffer

Computer Software, 1-10 employees

More than a year

4.0
May 2024

Xero - industry standard

Pros

It's widely used, has API connections to banks, and is a standard in the industry.

Cons

Customization for each market is limited, and the multi-currency feature is costly.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

8

J

joel

Retail, 11-50 employees

More than a year

5.0
May 2024

Xero Recurring Bill Feature Review

Pros

Setting up recurring bills in Xero is very simple. It has placeholders for customizing references and other necessary information. You can select the status of recurring bills (draft, awaiting approval, awaiting payment) and choose frequency, due date, and end date, providing flexibility.

Cons

It's best to have an expert set up Xero and train users to ensure immediate and accurate deployment.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

J

jae

Biotechnology, 51-100 employees

More than a year

5.0
May 2024

Great product

Pros

It's super easy to use and doesn't require much technical knowledge.

Cons

Sometimes it doesn't load right away, though this could be due to our internet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

PD

Paul D

Business Development Manager, 11-50 employees

4.0
October 2020

You NEED this software

Pros

Excellent software with a good, intuitive, and smart design. The accounting system is awesome.

Cons

A little more flexibility will make this software the best.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

D

David

Vortek Ltd, 1-10 employees

4.0
July 2020

It has been okay so far

Pros

I like that it is easy to use and implementation and everything is combined in one place.

Cons

I want a dispatch function that is one click.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

B

Bill

One Hope Canada, 51-100 employees

4.0
July 2020

Cloud based greatness

Pros

Everything is cloud-based which is such a relief.

Cons

We had to customize a few things for our non-profit.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7