Coveo Software Reviews

“boosts performance significantly

Pros

Coveo offers unique, personalized experiences and is incredibly user-friendly, even for non-technical users. It integrates smoothly with our platform and delivers highly relevant search results, which really enhances our customer experience. Also the Coveo team is hands on, providing excellent support for any need.

Cons

There's nothing significant to mention, but I think improving accuracy could be beneficial.

“Overall an excellent experience

Pros

The setup and administration are soo easy. I also appreciated the onboarding experience with the Coveo team with the excellent support, documentation and the Coveo Level up courses.

Cons

I think it could be helpful to have more code samples to enhance the search interface.

“fantastic partner with innovative solutions and excellent support

Pros

What I enjoy most about Coveo is its outstanding support. Whether it's a simple question or a complex issue, they are always available to assist.

Cons

I sometimes feel that the Professional Services team might focus more on billing hours than on the overall success of the customer.

“Top-tier search platform with a lot of new features

Pros

Coveo is simple to use, highly configurable and very customizable. It allows for multiple user experiences from the same data sources and supports various customizable models. With numerous out of the box connectors, it covers many different sectors, including commerce, CRM, AEM, websites and more. It's entirely cloud-based, with hosted search pages.

Cons

Keeping up with the numerous new feature releases and updates can be time-consuming and requires significant effort from us.

“Ai-driven enterprise-level saas search platform

Pros

Indexing content along with its associated permissions is seamless, thanks to the out-of-the-box, built-in connectors that Coveo provides. These connectors fit almost all use cases. Coveo's key search features are powered by AI models, which elevate the search experience by delivering contextual and relevant results. One of the best aspects is the continuous improvement, which can be achieved through configuration adjustments without needing developer intervention. The insights from the Coveo analytics dashboard make it easy to demonstrate the value and ROI that Coveo brings to the business.

Cons

If I had to nitpick, the pricing can sometimes be a bit steep for smaller customers. Perhaps it would be feasible to introduce a tier specifically for small scale clients, offering a few basic connectors and limited models, which would meet the essential search needs of a website at a more affordable price.

“It's simple to set up and highly customizable

Pros

Getting started with Coveo is quick and easy due to its effective built-in templates and defaults. You can deploy a strong search experience in no time. For more customization, there is ample room to modify the processing flow. The documentation is thorough, and the support from CSMs is exceptional.

Cons

Everything has worked well so far, there's nothing I dislike.

“Perfect tool for search

Pros

What I like most about Coveo is how it consolidates all of our organization's knowledge systems (such as SFDC Knowledge Base, JIRA, Confluence and the Customer Portal) into a single, easily searchable view. This eliminates the need to access each individual system separately.

Cons

We sometimes face index issues where results don't appear as expected.

“Highly reliable and useful

Pros

Coveo excels in reliability, stability, customization options and delivering accurate, relevant search results.

Cons

The learning curve is somewhat steep and sometimes requires developer resources, though this is typical for most advanced search providers.

“major business benefits with improved self-service success and faster resolution times

Pros

I love how easily customizable dashboards help measure success and demonstrate ROI. The platform also provides valuable data to understand customer needs, pain points and the effort spent on self service.

Cons

Since we use Salesforce as our crm, admin access is often required for many configurations or changes. Our team managing Coveo doesn't have salesforce admin access, so we have to rely on IT tickets for changes. With updates like the Quantic Insight Panel, we're hoping to be able to make more changes directly within Coveo, reducing our dependency on Salesforce admin access.

“Improves communication across teams

Pros

Coveo fosters cross-functional communication. It allows easy updates to multiple user profiles from a single source. Its flexibility enables different usage methods , for some teams, it's support articles, for others, work instructions, while also enhancing the searchability and accessibility of all implementations.

Cons

I really wish there was better integration with true CCMS systems.