Coveo software transforms the way businesses engage by delivering AI-driven insights and personalized recommendations. While it relies on IT for configurations, it effectively consolidates knowledge systems seamlessly. Coveo software empowers your organization to create smarter, more relevant customer and employee experiences with an intuitive platform designed to optimize every interaction.

Coveo Software Specifications

Data Visualization

Customizable Dashboards

Data Analysis and Reporting

Scheduled Reporting

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What Is Coveo Software?

Coveo software elevates businesses with smart insights, offering personalized recommendations and advanced search solutions. It is best for enterprises that are looking to enhance customer and employee experiences through advanced technology. This platform consolidates knowledge systems, enabling seamless access to relevant information, which boosts productivity and collaboration. It enables users to make smarter decisions, optimize their workflows, and improve satisfaction rates. Its robust capabilities cater to industries like e-commerce, customer support, and enterprise operations.

Coveo Software Pricing

Coveo pricing is customized and is available for two plans offered, i.e., the Pro plan and the Enterprise plan. Get Pricing that suits your business requirements.

Coveo Software Integrations

Coveo software integrates with 33 different apps, some of the renowned ones are:

Watch the Coveo demo to learn more about its integrations.

Who Is Coveo Software For?

Coveo software is designed for businesses in Financial Services, Telecommunications, High-Tech, Retail, Healthcare, and Manufacturing industries/sectors.

Is Coveo Software Right For You?

Coveo software is perfect for businesses aiming to elevate customer experiences with AI-powered tools. It’s ideal for optimizing product discovery, personalizing recommendations, and enhancing support efficiency, making it a great fit for customer-focused organizations.

Are you still unsure whether Coveo software is the right choice? Call (661) 384-7070 to talk to our customer support team for professional guidance.

Coveo Software Features

This feature helps users find products faster with machine learning that boosts discovery for better conversions. It automates product listings, delivering highly relevant results without the need for manual adjustments.

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It delivers real-time recommendations tailored to each shopper. It uses AI to learn from every click and swipe, presenting products that match shoppers' intent creating truly personalized shopping experiences.

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Coveo software offers this feature to empower businesses to manage search results effectively. It allows users to apply rules like boosting or burying items, highlighting featured products, and redirecting searches, ensuring a smooth and relevant shopping journey.

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Case Assist feature simplifies case handling by automating submissions and offering intelligent deflection options. It improves case accuracy, speeds up resolutions, and ensures better support outcomes for users, enhancing overall service efficiency.

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This powerful feature delivers precise answers by extracting relevant content from documents. It minimizes search effort, providing immediate, context-aware snippets that enhance user satisfaction and streamline access to critical information.

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Coveo features bring Analytics to track user interactions, search activities, and content gaps. It provides actionable insights, helping businesses improve content strategies, enhance user experiences, and optimize their digital workplaces for greater engagement and efficiency.

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This innovative feature generates accurate answers across service touchpoints. It enhances customer support by delivering quick, context-relevant responses, boosting self-service capabilities and satisfaction with faster problem resolution.

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Pros and Cons of Coveo Software

Pros

  • Continuous improvement without developers
  • Data insights into customer behavior
  • Improved content visibility and relevance
  • Consolidates knowledge systems effectively

Cons

  • Admin access is needed for changes
  • Dependency on IT for configurations
  • Custom implementation has minor limits

Coveo Software Reviews

Overall Rating

4.9

10 Review(s)

Rating Distribution

5

star

(9)

4

star

(1)

3

star

2

star

1

star

December 2024

boosts performance significantly

Supreetha

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Coveo offers unique, personalized experiences and is incredibly user-friendly, even for non-technical users. It integrates smoothly with our platform and delivers highly relevant search results, which really enhances our customer experience. Also the Coveo team is hands on, providing excellent support for any need.

Cons

There's nothing significant to mention, but I think improving accuracy could be beneficial.

August 2024

Overall an excellent experience

Daniel

Project Management

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

The setup and administration are soo easy. I also appreciated the onboarding experience with the Coveo team with the excellent support, documentation and the Coveo Level up courses.

Cons

I think it could be helpful to have more code samples to enhance the search interface.

July 2024

fantastic partner with innovative solutions and excellent support

Pat

Marketing and Advertising

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Pros

What I enjoy most about Coveo is its outstanding support. Whether it's a simple question or a complex issue, they are always available to assist.

Cons

I sometimes feel that the Professional Services team might focus more on billing hours than on the overall success of the customer.

Frequently Asked Questions

Typical users of Coveo software come from various industries/sectors, including healthcare, manufacturing, retail, high-tech, telecommunications, and financial services.