FullStory Reviews

“Helps us analyze user flow easily

Pros

The feature that lets us create detailed funnels is our fav. Plus segments gives us a really close look at the problems our users face.

Cons

One thing I dislike is that the massive number of tracked events quickly eats up its quota.

“Highlights user pain points fast for us

Pros

Fullstory has become a must have for our Autodesk team used by Product Managers, Designers, Analysts and Engineers alike. Also it has been especially useful for spotting customer issues during new product rollouts, letting us truly see things from our users perspective. Watching real user sessions has helped us quickly find friction points and fix them which makes the experience smoother. Plus our enablement team Jasmine and Liz has been amazing with support. I highly recommend Fullstory for anyone wanting deep insights into user behavior to improve digital experiences.

Cons

It would be awesome if it offered a Chrome plugin to see heatmaps directly on our site without jumping into the main tool. Our previous provider had this feature. Also FullStory gets too expensive when tracking all our sessions, so we limit coverage to about 30%.

“Love how it works

Pros

It is pretty helpful to see exactly what customers do inside our app and when. We rely on it a lot in support to trace user actions and get to the root cause. Also I like the detailed logs for creating Jira bug tickets. The option to adjust playback speed and toggle skipping through activity is fantastic too.

Cons

I wish I could view the documents customers see within FullStory since we already log into their systems anyway. And it'd be handy to review those during session videos. Also it will makes it even better if timestamps showed time zones so we know exactly when users acted. Plus I want to adjust how far back to rewind in the videos as 7 seconds feels random and a setting from 1 to 60 seconds would be perfect.

“saves me so much time

Pros

The best part of Fullstory for me is being able to watch user sessions on our platform which speeds up troubleshooting and helps make sure nothing gets overlooked. For tech support it cuts down on unnecessary back and forth with customers.

Cons

Well it would be easier if the interface was more user friendly and I like it more if sessions were grouped by day and time right on the dashboard.

“Shows exactly where things go wrong

Pros

Fullstory is easy to use and offers a full set of tools to spot friction points in our digital products helping us build better A/B tests. Also their customer service and consulting quality are top-notch.

Cons

It is tough to point out many downsides except that it takes quite a bit of time to fully understand the product.

“It is the best

Pros

From my perspective it lets you watch recorded sessions, showing how visitors interact with your online products. Also funnels help track user paths and see where they drop off which is great for optimizing conversion rates.

Cons

FullStory is a bit pricey especially for startups or small businesses. Plus one thing I noticed is that it logs user actions which can raise privacy concerns but as long as GDPR and consent rules are followed, it is manageable.

“Good but buggy

Pros

The ability to review sessions and track individual users is proven really useful to us.

Cons

Sometimes it is buggy and freezes while loading. Data can be inconsistent at times and the suggested metrics are not always useful. Plus we need to do a lot of tweaking at times which takes a lot of our time.

“Session replays proven useful for us

Pros

It tracks error rates, average page load times, sessions for users hitting blockers and even records rage clicks. Overall I would say it is a great tool.

Cons

Filtering by device does not help much. Also I don't fully trust some of the ratios since not all users get tracked completely.

“Their service is shady

Pros

Fullstory is a pretty advanced tool as it offer a lot to us including session replay, funnels, heatmaps and more.

Cons

The pricing and billing feel misleading and unfair to me.