Heap Reviews

“Offer the best support”

Pros

Getting quick insights out of Heap takes very little effort for me and connecting it to Redshift and S3 is easy. That setup lets me work through large datasets in another environment and build lightning-fast internal user dashboards. The support team has also been outstanding as responses are fast, personalized and usually include helpful screenshots and relevant links.

Cons

The snapshots feature still needs work for how we use it. Right now, it only captures data that is immediately available and misses live data that takes an extra second to load.

“proven helpful for me”

Pros

Heap has been really useful for helping me understand how users interact with my current platform. The funnel analysis is excellent and the effort analysis also adds a lot of value when it comes to uncovering actionable insights.

Cons

One limitation is that we're unable to identify unique users when filtering by custom properties attached to an event. For instance, with the Application Submitted event, we use custom properties such as SKUs but if we try to see the unique users for that event while filtering by SKU, that data doesn't appear. I'd be happy to share a detailed example by email.

“Loved this tool”

Pros

The interface gives me clear insight into customer activity and how the platform is being used and it's also very user friendly.

Cons

Configuration options are somewhat limited and the data visualization features could offer more depth.

“support is the best”

Pros

Speed is its biggest advantage for me. It runs queries on event streams incredibly fast which is exactly what most product instrumentation work relies on and that's a huge improvement over traditional SQL approaches that usually take much longer. The platform also becomes very user friendly once I have spent a little time learning how events and properties work. There is definitely a short adjustment period at first but after that it feels very seamless to use. On top of that the customer support is excellent. Heap's customer success team has been one of the most proactive teams I have worked with and they're consistently helpful when it comes to getting things done.

Cons

One area that could be better is the integration with Segment especially if�this platform�could pull in more metadata from it. That said, this is a very minor drawback compared with the many positives�the platform�offers.

“helpful insights, short sessions”

Pros

One thing I really appreciate is how thoroughly it captures user interactions and how simple it is for me to pull meaningful insights from them, even in cases we hadn't originally recognized as issues.

Cons

There isn't much to complain about. If anything, I'd prefer longer session persistence. Sometimes I leave a few tabs open with charts I am working on and when I return later or even the next day, I have to sign in again.

“Top self-service tool”

Pros

Compared with other user analytics tools I have worked with, Heap has been the strongest when it comes to self-service. There was a bit of a learning curve at first and I had to spend some time with the training materials to understand what I needed to do. Once I got familiar with the available tools and metrics, though, building charts became pretty quick for me. The Live Data Feed has been especially useful because it helps me zero in on the exact user interaction I want to measure without needing engineers to set up additional segment events. Heap has helped me pull fast insights when I have needed to make quick prioritization calls and I have also set up longer-term monitors for the areas I want to track over time.

Cons

The automatic visualizations in�this platform�are very good and I like that it lets you choose the chart format that best matches the data, whether that's a bar chart, donut chart, line graph or table. That said, I'd really appreciate more customization options, like being able to apply my own colors or add notes directly to data points when I am preparing charts for presentations. At the moment, I have to take a screenshot and add those notes outside�the platform.

“Meets almost all the requirements”

Pros

Building KPIs and extracting insights from large volumes of data is where this platform really shines for me and that kind of functionality would be incredibly hard for me to reproduce internally without investing a huge amount of time and effort into a custom-built solution.

Cons

Events can accumulate very quickly which can lead to governance issues unless there's someone specifically responsible for managing and curating them.

“user friendly analysis, hard navigation”

Pros

Labeling events and buttons looks user friendly and running analysis afterward is easy which ends up delivering a ton of value for me.

Cons

One frustrating part is labeling an event when I have to click through several pages to reach the right menu. I need to hit navigate before every single click, otherwise�the platform�assumes whatever I clicked is the event I want to track. It would work much better if it stayed in navigate mode until I deliberately choose to measure a feature instead.