Total 8 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Government Administration, 500+ employees

More than a year

5.0
July 2020

A major player in software management

Pros

I believe honesty and ethics make a big difference, and Lucidworks offers the best software solutions.

Cons

I haven't found anything to dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jebin

AI, 500+ employees

More than a year

5.0
May 2020

Licensing options that work for different types of organizations

Pros

Lucidworks is a powerful platform for processing our large data, helping IT teams with document queries, NoSQL indexing and database creation. The best feature I like is the contextual search, and the data visualization is top-notch and easy to use.

Cons

The cost is quite high and the lack of a free version is a bit disappointing for our small-scale clients. Also, the absence of fraud management is a feature I miss.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Telecommunications, 500+ employees

More than a year

5.0
September 2019

AI-driven search solutions for enterprises

Pros

I appreciate the ability to scan millions of documents hosted on our intranet while keeping them secure.

Cons

The upfront learning costs aren't ideal but they can be reduced if you have enough documents and admin time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

JE

Jose Eduardo

Information Technology, 500+ employees

More than a year

5.0
August 2019

A top-tier experience for fast and secure data access

Pros

I really enjoy having full control over all the collections and datasource settings. Additionally, the multiple options for generating query pipelines and the speed at which data sources are loaded are fantastic. The interface is very user-friendly and provides quick access to various configurations. I also like how the handling of roles and permissions is well-detailed, allowing me to limit tool security effectively.

Cons

There are some occasional issues, such as not being able to see jobs or having limited flexibility when changing data types (e.g from an int to a string). Also when you delete a field, a log is sometimes left behind, which causes problems if you try to create another field with the same name but a different type.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Hospitality, 500+ employees

More than a year

5.0
August 2019

I fully recommend it!

Pros

The Fusion tool is an amazing application that integrates well with Apache Solr. The benefits from using the licensed version really sold us, particularly the ability to enrich queries sent to Solr through query pipelines. The Scheduler feature also allows us to run delta updates at convenient times.

Cons

The Banana dashboard isn't usable but this has been updated in version 4.1+. As the tool continues to evolve I'd like to see clearer communication about how changes to performance impact individual components.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 500+ employees

More than a year

5.0
August 2019

Lucidworks is amazing!

Pros

I've been working with Apache Solr for three years, and Lucidworks has always been there to help with any complex issues I've faced.

Cons

I'm still looking for solutions to unresolved issues with data processing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

P

Pradeep

Information Technology, 500+ employees

More than a year

5.0
July 2019

Primarily relied on secondary data sources

Pros

Compared to other technologies, it would be helpful if Lucidworks could improve the node-out and node-in processes to make them smoother.

Cons

Cross-data center replication still hasn't been implemented correctly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Automotive, 500+ employees

More than a year

5.0
July 2019

good for support with Apache Solr

Pros

Working with Solr, we encounter various scenarios and it's great to get help quickly. The Lucidworks support team has been incredibly helpful and it also offers opportunities to learn new features and participate in community discussions.

Cons

Im doubtful of how effectively we can use the support. If we don't raise tickets, we mostly don't get much help. This isn't a huge complaint but it would be nice to receive proactive support especially for new features and bugs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10