ahmed h.
Small Business, 11-50 employees
“packed with useful features”
Pros
Chaty has been really useful for my work. It helps me connect with customers quickly and includes all the features I need to keep daily tasks running without issues. The support team has also been excellent especially Mirra. She explained everything clearly and walked me through the app step by step which made it much easier to understand how to use it properly. Her guidance and clear answers gave me the confidence to subscribe. I'd definitely recommend it!
Cons
At this point I haven't come across anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Cosmetics, 11-50 employees
“easy to setup tool”
Pros
One thing I really like is how flexible Chatty is. You can upload plenty of FAQ sources and customize it in a way that actually fits your needs. The setup process is easy, the interface looks clean and the support team responds quickly and is genuinely helpful. The demo also felt polished and pleasant and in a short amount of time it has already helped us close a few conversions.
Cons
Getting started does take a little time because there are quite a few settings to configure if you want the best possible results. That said it makes sense considering how much customization the platform offers.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Food & Beverages, 11-50 employees
“Customizable and reliable support”
Pros
A nicely customizable app that doesn't feel overly complicated to use. The agents are helpful, available when needed and it works well for me alongside Shopify.
Cons
There's still no dedicated app so getting to the chat page can take too long and sometimes the customer is already gone by the time it opens.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Musharraf
Small Business, 11-50 employees
“Conversion boost with a reliable inbox”
Pros
Out of all the chatbots I have used, this one has done the most to improve conversion rates. The inbox is a big plus too since it makes it much easier to keep track of conversations and make sure no customer query gets left unanswered.
Cons
I really don't have any complaints at this point. Everything has been working very well and the support during onboarding was excellent which made the whole setup process seem hassle free.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Anonymous
Computer Games, 11-50 employees
“human support that actually helps”
Pros
Having a LIVE chat with real people is a huge plus and they help with just about everything instead of relying on AI responses.
Cons
Nothing to complain about at the moment since everything seems to be working really well. It's also very simple to navigate when I need to make changes or optimize something.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10