Anonymous
Enterprise, 500+ employees
“free plan disappeared”
Pros
The AI performs exactly as expected and handles common questions flawlessly which saves me a lot of time during the day. I can also count on the call notifications every time and overall the service itself is genuinely impressive.
Cons
At first they allowed me to create a free account and later I decided to test the professional plan. Once the price went up to $24 a month it just became too costly for my small business so I planned to switch back to the free version. That's when I realized the free plan was listed as "temporarily unavailable." It has been showing that for two months now so it clearly doesn't feel temporary. I'd rather they just be upfront and admit the free version is gone. Ever since the company was apparently acquired by Trivoni Software the free option seems to have vanished. I even emailed support to ask for clarification and they never responded.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Troy A.
Enterprise, 500+ employees
“pricing needs more flexibility”
Pros
While I do think that this tool is a solid option overall, the pricing feels a bit high.
Cons
A longer trial period would help a lot or at least a lower cost monthly plan so smaller teams can try it without such a big upfront commitment.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Spoorthi J.
Enterprise, 500+ employees
“solid responses generated”
Pros
It does a solid job of generating responses for customer conversations by learning from large databases and ongoing user interactions.
Cons
The downside is that there still aren't many options or customization features available for regional languages.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7