Bhavik
Information Technology and Services, 11-50 employees
More than a year
“positive experience”
Pros
Running customer support through this tool has been a really positive experience. The platform is simple to figure outand both the UI and UX feel polished and well designed. The custom domain option has been a real game changer for us. On top of that the way tickets are organized and how quickly tags can be added has made our workflow much more efficient.
Cons
Overall everything has been good. They're also continuing to roll out more features over time so I have no issues. with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 1-10 employees
Less than a year
“affordable features”
Pros
Getting started with the tool was easy thanks to the clear onboarding guidance and user friendly setup. The feature set feels very affordable for what's included especially when you look at the active roadmap and ongoing development behind the product.
Cons
It is still growing so a few integrations are missing at the moment and parts of the UI could use some refinement. That said the platform looks polished overall works the way it promises and offers a really compelling value for the price. It's the kind of tool where the return on investment feels hard to ignore.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sebastiano R.
Information Technology and Services, 11-50 employees
Less than 6 months
“all-in-one support”
Pros
Everything related to customer support is integrated in one place and the overall user experience feels really polished.
Cons
The only downside was having to wait quite a while for the bot features to be released.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 11-50 employees
Less than 6 months
“ticketing system shines”
Pros
The ticketing system has been working really well and the integrations are also functioning just fine.
Cons
Only thing missing is the tool bot not being included. If that could be added it would be really excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Andy E.
Marketing and Advertising, 1-10 employees
Less than 6 months
“affordable and feature-packed”
Pros
Has been a really solid option thanks to its pricing, simple setup, useful features and the integrations it offers.
Cons
A few live chat functions still feel missing and I would have liked more customization overall. Still the team is clearly improving the product and rolling out updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan Diego P.
Education Management, 1-10 employees
Less than a year
“powerful customer support toolkit”
Pros
Right from the start this has been very simple to work with! It gives you a really nice way to keep track of customer interactions through its core features especially the support ticketing system, knowledge base, shared inbox and live chat.
Cons
Since it is still a newer and evolving product, a few bugs can pop up from time to time but they usually get fixed very quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amit P.
Marketing and Advertising, 1-10 employees
Less than 6 months
“responsive team and rich features”
Pros
I was really impressed by how user friendly the tool felt right from the first time I used it and also liked how many useful features it offers. The team is also very responsive to feedback and whenever any technical issues come up they handle them incredibly fast.
Cons
There used to be the occasional problem with text formatting in the widget but that has already been fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10