Last Updated
Overview
Desku.io enables customer support teams to manage conversations efficiently through shared inboxes, AI-driven chatbots, and multichannel integrations. While its customization options may feel limited for highly complex workflows, its unified interface ensures fast, consistent service. Ideal for SMBs and startups aiming to enhance customer engagement and streamline support operations.
Be the first one to leave a review!
No review found
Starting Price
Custom
Desku.io Specifications
Automation
Bot Design & Deployment
Predictive Capabilities
Multi-Language Support
What Is Desku.io?
Desku.io is an AI-powered customer service platform designed for small and medium-sized businesses. It streamlines support by centralizing all customer conversations from email, live chat, and social media into a single unified inbox. Leveraging AI automation and a no-code chatbot, Desku.io helps teams reduce email volume by 30% and boost loyalty with faster, smarter support.
Desku.io Pricing
Businesses can choose from the following Desku.io price plans:
For Unlimited Agents
- Startup – Starting from $62/month
- Team – Starting from $87/month
- Business – Starting from $112/month
These plans include 250 tickets. Prices may vary for the increased number of tickets.
For Unlimited Tickets
- Startup - $29/agent/month
- Team - $49/agent/month
- Business - $69/agent/month
Disclaimer: The pricing is subject to change.
Desku.io Integrations
The software supports integration with multiple systems and platforms, such as:
- Shopify software
- WooCommerce
- Google Analytics
- Slack software
Who Is Desku.io For?
Desko.io mainly caters to businesses across SaaS and e-commerce industries.
Is Desku.io Right For You?
Desku.io is an ideal fit for small-to-mid-sized businesses, particularly in e-commerce and SaaS, that require a powerful, AI-driven support solution without a complex setup. Its standout feature is the deep integration of AI, from the 24/7 'EVA’ chatbot to the agent-facing ‘AI Co-pilot'. This focus on automation and ease of use makes it a strong choice for scaling teams.
Still doubtful if Desku.io is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Desku.io Features
The platform allows users to engage website visitors in real-time to provide instant support and increase conversion rates. This feature includes an AI Co-pilot that assists human agents by collecting company knowledge and suggesting smarter, faster replies to improve productivity.
Users can manage all customer messages and ticketing in one place with an intuitive, AI-powered system. It includes tools like one-click ‘Ticket Summary’ for quick insights and ‘Text Enhancements,’ allowing agents to instantly adjust their message tone to match the brand's voice.
Desku.io centralizes all customer interactions from email, WhatsApp, Facebook Messenger, Instagram, and live chat into a single, unified inbox. This allows teams to maintain context across channels, eliminating the need to switch between platforms and ensuring a consistent support experience.
Users can deploy a generative AI chatbot in minutes without any coding. This bot, ‘EVA,’ trains on the website and help center data to provide instant, accurate answers, qualify leads, recommend products, and create support tickets, handling routine cases 24/7.
Desku.io helps businesses empower customers with 24/7 self-service to reduce support workload. This feature uses AI to help generate SEO-friendly articles and includes ‘QuickAnswer,’ an AI search that provides immediate, tailored answers rather than just linking to long documents.
