Heidi Health Reviews

Pros

I honestly have nothing positive to share, As per me it's the worst.

Cons

Customer support has been terrible. I paid for the annual plan and expected better. While notes can be decent, the app is awkward to use, slow to generate notes and inconsistent in transcribing sessions. I have to jump between sessions for basic patient info which isn't helpful when busy. I am unsure how my practice can scale with it. The desktop and browser versions produce different SOAP notes from the same custom template. For the price, these issues are unacceptable. After dealing with support today, I am completely dissatisfied.

Pros

On my desktop, ambient listening worked well with Google Voice in a browser, even without the recommended setup. I also like the practical workarounds shared like using paragraph as a trigger, specific nouns for snippets or HTML tags for line breaks. I understand some transcription limits come from the underlying OpenAI models and am patient.

Cons

The phone app is a letdown as it won't transcribe phone call audio, making it feel like a glitchy memo recorder. The newer OpenAI transcription option seems worse than the older version and custom vocabulary isn't reliable. There's also a bug where custom templates don't show up right after login. The AI's unpredictable behavior, even with the company's advice to experiment, makes it feel like they don't fully understand the model.

Pros

I used to think this app was great but lately it hasn't lived up to that reputation.

Cons

Like others, I found it fantastic until about a month ago. Recently, it started transcribing incorrectly labeling my words as the client's making editing notes take more time than writing them myself. I am trying Novonotes but it's not an improvement. It's disappointing because Heidi felt amazing when it worked. I'd love a pay-as-you-go option, as a monthly subscription doesn't suit my one day a week clinic. Currently, I wouldn't subscribe due to unreliability but I hope it returns to its previous quality.

Pros

I just finished booking a short ski trip and the support I got from Flo was amazing. She answered all my random questions about snow levels, travel times and more, then sent over a quote within minutes. Even when I changed my plans completely, she handled it just as quickly again. If the trip goes as smoothly as the booking, it'll be a great experience.

Cons

I don't really have any complaints right now. I think it just comes down to how the experience continues over time beyond the support side.

Pros

I've been loving the program but I ran into a billing issue with currency exchange. When I reached out customer service got back to me the same day and fixed everything without any trouble. What stood out to me was how real and friendly the interaction felt which I didn't expect from an AI company. That experience actually made me appreciate the company even more.

Cons

There was a bit of confusion around billing at first but it got sorted out pretty quickly so it wasn't a big deal in the end.

Pros

This has been a total game changer for me. In over 25 years of practicing medicine, I haven't come across something this helpful. The note quality is excellent and it even reminds me of things when patients bring up multiple issues. I like that patients can take a photo of their plan at the end, too. It's especially useful for longer or complex consults and I've probably gained at least an hour or more back in my day.

Cons

Getting familiar with all the features does take a bit of time. Once I started using it more, it became easier to navigate.

Pros

My workflow has completely changed since I started using this. I use it for clinic notes, phone notes, operative notes and even inpatient work. The custom templates are a huge plus and everything about the system feels well put together. I honestly love using it.

Cons

With so many features available it can feel a little overwhelming at times. It just takes some time to get comfortable with everything.

Pros

It has been a great addition to my general practice work. The newer version with custom templates makes a big difference and I really like the feature that lets me add my own notes while the system builds the final version. It's especially helpful for exam findings or investigation details that I don't always say out loud.

Cons

Some features still need a bit of manual input to get the best outcome which I don't mind but it's something to keep in mind.

Pros

As a veterinarian I've found this platform incredibly impressive. In just one week, my note-taking has completely changed. It captures all the important details while filtering out small talk. I even tested it with multiple dogs in the same visit and it kept everything organized correctly. It also handles veterinary terms and drug names really well which has been a huge help for me.

Cons

When handling multiple cases together, I've noticed I still need to do some manual editing to clean things up properly.

Pros

Starting with the free version was great and the pro version has been even better. I did notice it can slow down a bit with heavy use but it's still very helpful for longer consults. It also acts as a great memory aid when patients bring up multiple concerns. I've noticed exam details can sometimes be less detailed which might be because I don't talk much during that part.

Cons

At times it can feel a bit slow especially when I'm using it heavily. It's not constant but it does happen.

Pros

Trying out this tool alongside a few other tools, I've found myself leaning toward it for several reasons. The free version, ease of use and different writing styles all stand out. I usually go with SOAP or Psychotherapy templates. I don't use it for every session but it's great for more detailed ones or when I need clarity. It gets most details right, though I still review and edit before finalizing.

Cons

It's not always 100% accurate so I still make sure to review things before finalizing, just to be safe.

Pros

As a new grad physical therapist, this tool has been incredibly helpful for me. I spend a lot of time directly with patients so having something that handles documentation while I focus on them has been huge. Patients have even noticed that I'm more engaged. Being able to record sessions and use custom templates for different note types has made my work much easier and I'd definitely recommend the pro version.

Cons

One thing I've noticed is that the default templates don't always match exactly what I need so I still end up tweaking them a bit to fit my workflow.

Pros

It does a great job putting patient history into the right order even when the timeline is all over the place. I get clear notes every time and it saves me a lot of time in my daily work.

Cons

So far I really haven't come across any major downsides. Everything has been working well for me.

Pros

From the first time I used this platform, I could tell it was built by someone who really understands the challenges of medical documentation. It has made a huge difference in my practice. I tend to dictate in a very detailed and unstructured way but it turns that into clean, well-organized notes and even patient-friendly letters. That alone saves me a lot of time and effort. Over the past year and a half, I've tried several AI scribe tools and even experimented with building my own setup using tools like ChatGPT and Claude but what really stood out to me here was the speed. It responds quickly and keeps up with my workflow without slowing me down. I can see myself using this long term and I'd strongly suggest other physicians give it a try because it really changes how documentation is handled.

Cons

It does take a little time to fully trust it in every situation. I'm getting more comfortable with it but I still double-check things before relying on it completely.

Pros

Using it has helped me focus more on my patients. I feel more present during conversations and it's easier to build trust because I'm not distracted by note-taking. Knowing it's capturing the details lets me focus on assessment, diagnosis and planning treatment.

Cons

Even though it works well I still go through the notes to make sure everything is captured the way I want. That extra review step gives me peace of mind.

Pros

This scribe service of this AI tool has been amazing for me. My notes are much cleaner and faster to complete and I'm saving a lot of time that I can now spend on patient care. I really wish I had started using it earlier and I'd definitely recommend it to others.

Cons

At this point I don't have any real complaints. It's just been small adjustments here and there while I get used to how it works.

Pros

Even during long sessions like a three-hour assessment it stays accurate and doesn't miss key details. It still manages to handle the notes afterward which honestly feels better than relying on my own memory.

Cons

No complaints.

Pros

It has helped me make my notes quicker and more polished. Being able to adjust templates to fit my needs has been really helpful. I'm looking forward to seeing how it improves even more over time with updates.

Cons

I'd like to see ongoing improvements especially when it comes to making customization even better. There's already a lot there but it could go further.

Pros

After trying a range of AI scribe and dictation tools I've found this tool offers a good balance between accuracy and ease of use. I'm hoping that with more time, it continues to adapt to my writing style and supports more customized templates.

Cons

Since I'm still early in using it I'm curious to see how it holds up over time. So far things look promising.

Pros

The team has been very responsive even though I'm still on a trial. There have been a few small glitches but they've done their best to fix them quickly. Overall I've found it more useful than other ambient AI scribes I've worked with.

Cons

Every now and then I notice small glitches but they usually get fixed pretty quickly so it hasn't been a big issue for me.