Heidi Health Reviews

Pros

I have never experienced customer support this efficient and helpful. Joel was fantastic as he was quick, genuinely helpful and resolved everything fast.

Cons

I didn't run into any problems during this support interaction. Overall it felt smooth

Pros

There's nothing positive to say about a service that ignores cancellation requests, charges customers against their will and offers no clear way to resolve issues.

Cons

I tried to cancel my free trial multiple times over several days through emails, chat and account settings but all attempts were ignored. They still billed me and there's no clear way to reach a real person for a refund..

Pros

This tool has transformed how I run my clinical practice. It greatly reduces my workload, improves compliance and drawing insights from past sessions is extremely helpful. After the initial learning curve, it became a reliable part of my workflow.

Cons

Signup and billing were stressful. The trial is short and I didn't notice clear notice of automatic renewal for a full year. It took a month to resolve the charge with support. keep in mind apply any promo codes during the trial, as they won't be accepted afterward. This friction mars an otherwise superb program.

Pros

I honestly cannot find any positive feedback to offer.

Cons

I have been trying to delete my account for weeks but the system returns an unable to delete error each time. Despite contacting support via chat and email, my account remains active against my will. This raises concerns about what other personal data they might be holding without consent.

Pros

I cannot point to anything good about a service that doesn't work fundamentally and then shirks responsibility when it breaks.

Cons

On my PC the app is unreliable as it freezes when I stop a recording and doesn't save files. Support admitted it's a known issue but offered no fix timeline. They also refused a refund for a service they're clearly not delivering which is unacceptable.

Pros

I have been using it for months and find the scribe's main function helpful and usable.

Cons

My biggest issue is pricing and strategy. The offering feels overpriced, especially the monthly per-user API integration fee which hurts small EHR providers. Charging partners for integrations seems counterintuitive when it should drive more customers. New features feel like clutter rather than meaningful improvements and the core ambient scribe capability could likely be replicated internally at lower cost.

Pros

Heidi looks like a promising documentation tool. I am staying open-minded and plan to experiment with it as a supplementary resource.

Cons

sometimes it works but it has completely missed transcribing patient accounts more than once. Support said the browser version is inferior to the app but that didn't increase my confidence. For now, I avoid depending on it for critical documentation and still type up every interaction myself.

Pros

This has the makings of a useful product. The automated scribe concept drew me in and when it works as intended, it genuinely helps lighten the workload.

Cons

The scribe feature is too inconsistent and often fabricates clinical details, like falsely labeling patients as smokers or heavy drinkers, creating litigation risk. Any time saved is lost correcting errors. It also fails as a learning system, not carrying manual patient info into letters. Support was generic and unhelpful. After months of unresolved issues, I gave up. The app stopped working and the team's excuse felt flippant. It took three days to get a partial refund. This felt less like a medical tool and more like dealing with teenagers.

Pros

I was given a two-week trial of the Pro tier but never managed to use it, even though our IT team confirmed no firewalls or blocks were in place.

Cons

I couldn't get the product to work during the trial due to technical issues. The lack of customer support such as no response to my outreach made it a definite no-go, regardless of potential performance.

Pros

As a clinician, I see enormous potential in this tool. It's a brilliant concept and feels like the natural next step for our field. I understand building this technology is costly and I'd gladly pay if it consistently saved me time with usable notes.

Cons

The accuracy isn't where I need it. It often omits key elements and invents details, like falsely claiming a patient was a drug user. Such dangerous mistakes make it impossible to justify paying now. I'd be open to a low-risk trial, like a single-month subscription, to evaluate improvements.

Pros

The software is genuinely strong at its intended purpose as it does exactly what it promises. The trial matched my needs well and since I was satisfied, I purchased the full product for $800.

Cons

While the Pro trial looked perfect, after paying $800, I found the Halaxy integration crucial for my workflow was disabled unless I upgraded to a $650 Practice license. This tiered pricing feels unfair for a solo practice, forcing an unnecessary upgrade. Without integration, I manually copy notes into Halaxy which waste wasting time. Plsu the pricing feels unfair and not transparent.

Pros

I have absolutely nothing positive to say about this app. I mean it has not a single redeeming feature.

Cons

As a clinical psychologist, I use it on my Android S24 for long diagnostic interviews. On August 28, 2025, it only transcribed the first 30 minutes and last 5 minutes of a session and everything else vanished. Support said the Android app hadn't been updated and they knew about the issue but didn't notify users. Losing three hours of transcription affected my work and their dismissive response convinced me they cannot be trusted. I won't use HH anymore.

Pros

When it functions properly, the generated notes are top notch and useful.

Cons

The service seems to be getting worse, with new technical problems like false cannot hear me alerts. It completely failed to transcribe a 1.5-hour visit, doubling my charting time. The experience has been awful and feels like a breach of trust.

Pros

The support team really understands the software. Most issues are either fixed or worked around with a suitable alternative quickly.

Cons

Support has been so effective that I haven't run into any ongoing issues that would count as a downside.

Pros

The team really knows their product well. Most of the issues I've had were either fixed quickly or they gave me a perfect workaround in a short amount of time which I really appreciate.

Cons

So far I haven't run into any major issues. Every now and then something needs a quick follow-up but nothing serious.

Pros

This tool has been a game changer in my practice, noticeably improving my daily workflow. I also had a great support experience as Charles replied quickly and dug into the problem until it was fully resolved.

Cons

well the only problem I faced was handled flawlessly by support.

Pros

After just two weeks of using it I can already say it's made a huge difference in my practice. The one time I ran into trouble the support team, especially Charles, responded fast and actually solved the issue. I'd definitely recommend it to others.

Cons

I'm still exploring everything it can do. There's definitely more for me to learn.

Pros

I am struggling to point to anything it does reliably enough to recommend. I paid for a dictation tool that misses about half of what I say. There's really no pro here.

Cons

I have been using Heidi for months and it's getting worse. During dictation sessions, it fails to capture about half of my words in a five-minute recording, often requiring regeneration. Free trials of other tools perform much better. I regret spending nearly $800 AUD on something unreliable and getting a refund has been a struggle.

Pros

Absolutely the best support. Joel listened while I explained my goals and frustrations. Even after preparing with all available resources, the issue came down to context and phrasing. Compared to Dragon, Heidi achieves a level of speed and precision I had not experienced. Joel helped me clear that hurdle in about an hour so thank you!

Cons

No complaints as everything is top-notch.

Pros

Working with Joel made a big difference for me. He really took the time to understand my goals and the stress I was dealing with around efficiency and getting the results I wanted. I had gone through all the videos I could find but I still struggled with how to apply the right wording. Coming from using Dragon, I never got the level of efficiency I now get with this tool. Joel helped me get past that block in about an hour which honestly felt like a breakthrough.

Cons

At the beginning it took me a little time to understand how to give the right inputs to get the best results. Once I got the hang of it, things started to make more sense.