Heidi Health Reviews

“fantastic customer support

Pros

I have never experienced customer support this efficient and helpful. Joel was fantastic as he was quick, genuinely helpful and resolved everything fast.

Cons

I didn't run into any problems during this support interaction. Overall it felt smooth

“Ignored cancellation and unauthorized billing

Pros

There's nothing positive to say about a service that ignores cancellation requests, charges customers against their will and offers no clear way to resolve issues.

Cons

I tried to cancel my free trial multiple times over several days through emails, chat and account settings but all attempts were ignored. They still billed me and there's no clear way to reach a real person for a refund..

“Transformed practice but stressful billing

Pros

This tool has transformed how I run my clinical practice. It greatly reduces my workload, improves compliance and drawing insights from past sessions is extremely helpful. After the initial learning curve, it became a reliable part of my workflow.

Cons

Signup and billing were stressful. The trial is short and I didn't notice clear notice of automatic renewal for a full year. It took a month to resolve the charge with support. keep in mind apply any promo codes during the trial, as they won't be accepted afterward. This friction mars an otherwise superb program.

“was unable to delete account for weeks

Pros

I honestly cannot find any positive feedback to offer.

Cons

I have been trying to delete my account for weeks but the system returns an unable to delete error each time. Despite contacting support via chat and email, my account remains active against my will. This raises concerns about what other personal data they might be holding without consent.

“Unreliable service

Pros

I cannot point to anything good about a service that doesn't work fundamentally and then shirks responsibility when it breaks.

Cons

On my PC the app is unreliable as it freezes when I stop a recording and doesn't save files. Support admitted it's a known issue but offered no fix timeline. They also refused a refund for a service they're clearly not delivering which is unacceptable.

“Helpful scribe but overpriced strategy

Pros

I have been using it for months and find the scribe's main function helpful and usable.

Cons

My biggest issue is pricing and strategy. The offering feels overpriced, especially the monthly per-user API integration fee which hurts small EHR providers. Charging partners for integrations seems counterintuitive when it should drive more customers. New features feel like clutter rather than meaningful improvements and the core ambient scribe capability could likely be replicated internally at lower cost.

“inconsistent documentation tool

Pros

Heidi looks like a promising documentation tool. I am staying open-minded and plan to experiment with it as a supplementary resource.

Cons

sometimes it works but it has completely missed transcribing patient accounts more than once. Support said the browser version is inferior to the app but that didn't increase my confidence. For now, I avoid depending on it for critical documentation and still type up every interaction myself.

“fabricates clinical details

Pros

This has the makings of a useful product. The automated scribe concept drew me in and when it works as intended, it genuinely helps lighten the workload.

Cons

The scribe feature is too inconsistent and often fabricates clinical details, like falsely labeling patients as smokers or heavy drinkers, creating litigation risk. Any time saved is lost correcting errors. It also fails as a learning system, not carrying manual patient info into letters. Support was generic and unhelpful. After months of unresolved issues, I gave up. The app stopped working and the team's excuse felt flippant. It took three days to get a partial refund. This felt less like a medical tool and more like dealing with teenagers.

“Trial could not be used

Pros

I was given a two-week trial of the Pro tier but never managed to use it, even though our IT team confirmed no firewalls or blocks were in place.

Cons

I couldn't get the product to work during the trial due to technical issues. The lack of customer support such as no response to my outreach made it a definite no-go, regardless of potential performance.

“vast potential but inaccurate details

Pros

As a clinician, I see enormous potential in this tool. It's a brilliant concept and feels like the natural next step for our field. I understand building this technology is costly and I'd gladly pay if it consistently saved me time with usable notes.

Cons

The accuracy isn't where I need it. It often omits key elements and invents details, like falsely claiming a patient was a drug user. Such dangerous mistakes make it impossible to justify paying now. I'd be open to a low-risk trial, like a single-month subscription, to evaluate improvements.

“Strong software but unfair pricing

Pros

The software is genuinely strong at its intended purpose as it does exactly what it promises. The trial matched my needs well and since I was satisfied, I purchased the full product for $800.

Cons

While the Pro trial looked perfect, after paying $800, I found the Halaxy integration crucial for my workflow was disabled unless I upgraded to a $650 Practice license. This tiered pricing feels unfair for a solo practice, forcing an unnecessary upgrade. Without integration, I manually copy notes into Halaxy which waste wasting time. Plsu the pricing feels unfair and not transparent.

“No redeeming features for android

Pros

I have absolutely nothing positive to say about this app. I mean it has not a single redeeming feature.

Cons

As a clinical psychologist, I use it on my Android S24 for long diagnostic interviews. On August 28, 2025, it only transcribed the first 30 minutes and last 5 minutes of a session and everything else vanished. Support said the Android app hadn't been updated and they knew about the issue but didn't notify users. Losing three hours of transcription affected my work and their dismissive response convinced me they cannot be trusted. I won't use HH anymore.

“Service getting worse and unreliable

Pros

When it functions properly, the generated notes are top notch and useful.

Cons

The service seems to be getting worse, with new technical problems like false cannot hear me alerts. It completely failed to transcribe a 1.5-hour visit, doubling my charting time. The experience has been awful and feels like a breach of trust.

“Support team really understands the software

Pros

The support team really understands the software. Most issues are either fixed or worked around with a suitable alternative quickly.

Cons

Support has been so effective that I haven't run into any ongoing issues that would count as a downside.

“Efficient and responsive support

Pros

The team really knows their product well. Most of the issues I've had were either fixed quickly or they gave me a perfect workaround in a short amount of time which I really appreciate.

Cons

So far I haven't run into any major issues. Every now and then something needs a quick follow-up but nothing serious.

“Game changer with great support

Pros

This tool has been a game changer in my practice, noticeably improving my daily workflow. I also had a great support experience as Charles replied quickly and dug into the problem until it was fully resolved.

Cons

well the only problem I faced was handled flawlessly by support.

“quick impact and reliable help

Pros

After just two weeks of using it I can already say it's made a huge difference in my practice. The one time I ran into trouble the support team, especially Charles, responded fast and actually solved the issue. I'd definitely recommend it to others.

Cons

I'm still exploring everything it can do. There's definitely more for me to learn.

“Struggling to find reliability

Pros

I am struggling to point to anything it does reliably enough to recommend. I paid for a dictation tool that misses about half of what I say. There's really no pro here.

Cons

I have been using Heidi for months and it's getting worse. During dictation sessions, it fails to capture about half of my words in a five-minute recording, often requiring regeneration. Free trials of other tools perform much better. I regret spending nearly $800 AUD on something unreliable and getting a refund has been a struggle.

“Best support for speed and precision

Pros

Absolutely the best support. Joel listened while I explained my goals and frustrations. Even after preparing with all available resources, the issue came down to context and phrasing. Compared to Dragon, Heidi achieves a level of speed and precision I had not experienced. Joel helped me clear that hurdle in about an hour so thank you!

Cons

No complaints as everything is top-notch.

“Perfect personalized guidance!!

Pros

Working with Joel made a big difference for me. He really took the time to understand my goals and the stress I was dealing with around efficiency and getting the results I wanted. I had gone through all the videos I could find but I still struggled with how to apply the right wording. Coming from using Dragon, I never got the level of efficiency I now get with this tool. Joel helped me get past that block in about an hour which honestly felt like a breakthrough.

Cons

At the beginning it took me a little time to understand how to give the right inputs to get the best results. Once I got the hang of it, things started to make more sense.

“Worst customer support experience

Pros

I honestly have nothing positive to share, As per me it's the worst.

Cons

Customer support has been terrible. I paid for the annual plan and expected better. While notes can be decent, the app is awkward to use, slow to generate notes and inconsistent in transcribing sessions. I have to jump between sessions for basic patient info which isn't helpful when busy. I am unsure how my practice can scale with it. The desktop and browser versions produce different SOAP notes from the same custom template. For the price, these issues are unacceptable. After dealing with support today, I am completely dissatisfied.

“Desktop ambient listening works well

Pros

On my desktop, ambient listening worked well with Google Voice in a browser, even without the recommended setup. I also like the practical workarounds shared like using paragraph as a trigger, specific nouns for snippets or HTML tags for line breaks. I understand some transcription limits come from the underlying OpenAI models and am patient.

Cons

The phone app is a letdown as it won't transcribe phone call audio, making it feel like a glitchy memo recorder. The newer OpenAI transcription option seems worse than the older version and custom vocabulary isn't reliable. There's also a bug where custom templates don't show up right after login. The AI's unpredictable behavior, even with the company's advice to experiment, makes it feel like they don't fully understand the model.

“App no longer lives up to reputation

Pros

I used to think this app was great but lately it hasn't lived up to that reputation.

Cons

Like others, I found it fantastic until about a month ago. Recently, it started transcribing incorrectly labeling my words as the client's making editing notes take more time than writing them myself. I am trying Novonotes but it's not an improvement. It's disappointing because Heidi felt amazing when it worked. I'd love a pay-as-you-go option, as a monthly subscription doesn't suit my one day a week clinic. Currently, I wouldn't subscribe due to unreliability but I hope it returns to its previous quality.

“exceptional travel booking support

Pros

I just finished booking a short ski trip and the support I got from Flo was amazing. She answered all my random questions about snow levels, travel times and more, then sent over a quote within minutes. Even when I changed my plans completely, she handled it just as quickly again. If the trip goes as smoothly as the booking, it'll be a great experience.

Cons

I don't really have any complaints right now. I think it just comes down to how the experience continues over time beyond the support side.

“Fast and friendly issue resolution

Pros

I've been loving the program but I ran into a billing issue with currency exchange. When I reached out customer service got back to me the same day and fixed everything without any trouble. What stood out to me was how real and friendly the interaction felt which I didn't expect from an AI company. That experience actually made me appreciate the company even more.

Cons

There was a bit of confusion around billing at first but it got sorted out pretty quickly so it wasn't a big deal in the end.

“game changing clinical efficiency

Pros

This has been a total game changer for me. In over 25 years of practicing medicine, I haven't come across something this helpful. The note quality is excellent and it even reminds me of things when patients bring up multiple issues. I like that patients can take a photo of their plan at the end, too. It's especially useful for longer or complex consults and I've probably gained at least an hour or more back in my day.

Cons

Getting familiar with all the features does take a bit of time. Once I started using it more, it became easier to navigate.

“Transformative workflow improvement

Pros

My workflow has completely changed since I started using this. I use it for clinic notes, phone notes, operative notes and even inpatient work. The custom templates are a huge plus and everything about the system feels well put together. I honestly love using it.

Cons

With so many features available it can feel a little overwhelming at times. It just takes some time to get comfortable with everything.

“flexible and customizable documentation

Pros

It has been a great addition to my general practice work. The newer version with custom templates makes a big difference and I really like the feature that lets me add my own notes while the system builds the final version. It's especially helpful for exam findings or investigation details that I don't always say out loud.

Cons

Some features still need a bit of manual input to get the best outcome which I don't mind but it's something to keep in mind.

“impressive veterinary note accuracy

Pros

As a veterinarian I've found this platform incredibly impressive. In just one week, my note-taking has completely changed. It captures all the important details while filtering out small talk. I even tested it with multiple dogs in the same visit and it kept everything organized correctly. It also handles veterinary terms and drug names really well which has been a huge help for me.

Cons

When handling multiple cases together, I've noticed I still need to do some manual editing to clean things up properly.

“Helpful but minor performance issues

Pros

Starting with the free version was great and the pro version has been even better. I did notice it can slow down a bit with heavy use but it's still very helpful for longer consults. It also acts as a great memory aid when patients bring up multiple concerns. I've noticed exam details can sometimes be less detailed which might be because I don't talk much during that part.

Cons

At times it can feel a bit slow especially when I'm using it heavily. It's not constant but it does happen.

“versatile and easy to use tool

Pros

Trying out this tool alongside a few other tools, I've found myself leaning toward it for several reasons. The free version, ease of use and different writing styles all stand out. I usually go with SOAP or Psychotherapy templates. I don't use it for every session but it's great for more detailed ones or when I need clarity. It gets most details right, though I still review and edit before finalizing.

Cons

It's not always 100% accurate so I still make sure to review things before finalizing, just to be safe.

“Great support for new practitioners

Pros

As a new grad physical therapist, this tool has been incredibly helpful for me. I spend a lot of time directly with patients so having something that handles documentation while I focus on them has been huge. Patients have even noticed that I'm more engaged. Being able to record sessions and use custom templates for different note types has made my work much easier and I'd definitely recommend the pro version.

Cons

One thing I've noticed is that the default templates don't always match exactly what I need so I still end up tweaking them a bit to fit my workflow.

“accurate and time saving notes

Pros

It does a great job putting patient history into the right order even when the timeline is all over the place. I get clear notes every time and it saves me a lot of time in my daily work.

Cons

So far I really haven't come across any major downsides. Everything has been working well for me.

“Fast and intelligent documentation tool

Pros

From the first time I used this platform, I could tell it was built by someone who really understands the challenges of medical documentation. It has made a huge difference in my practice. I tend to dictate in a very detailed and unstructured way but it turns that into clean, well-organized notes and even patient-friendly letters. That alone saves me a lot of time and effort. Over the past year and a half, I've tried several AI scribe tools and even experimented with building my own setup using tools like ChatGPT and Claude but what really stood out to me here was the speed. It responds quickly and keeps up with my workflow without slowing me down. I can see myself using this long term and I'd strongly suggest other physicians give it a try because it really changes how documentation is handled.

Cons

It does take a little time to fully trust it in every situation. I'm getting more comfortable with it but I still double-check things before relying on it completely.

“improved patient focus and care

Pros

Using it has helped me focus more on my patients. I feel more present during conversations and it's easier to build trust because I'm not distracted by note-taking. Knowing it's capturing the details lets me focus on assessment, diagnosis and planning treatment.

Cons

Even though it works well I still go through the notes to make sure everything is captured the way I want. That extra review step gives me peace of mind.

“Cleaner notes and time savings

Pros

This scribe service of this AI tool has been amazing for me. My notes are much cleaner and faster to complete and I'm saving a lot of time that I can now spend on patient care. I really wish I had started using it earlier and I'd definitely recommend it to others.

Cons

At this point I don't have any real complaints. It's just been small adjustments here and there while I get used to how it works.

“reliable even in long sessions

Pros

Even during long sessions like a three-hour assessment it stays accurate and doesn't miss key details. It still manages to handle the notes afterward which honestly feels better than relying on my own memory.

Cons

No complaints.

“Customizable and improving system

Pros

It has helped me make my notes quicker and more polished. Being able to adjust templates to fit my needs has been really helpful. I'm looking forward to seeing how it improves even more over time with updates.

Cons

I'd like to see ongoing improvements especially when it comes to making customization even better. There's already a lot there but it could go further.

“balanced and promising tool

Pros

After trying a range of AI scribe and dictation tools I've found this tool offers a good balance between accuracy and ease of use. I'm hoping that with more time, it continues to adapt to my writing style and supports more customized templates.

Cons

Since I'm still early in using it I'm curious to see how it holds up over time. So far things look promising.

“responsive team with quick fixes

Pros

The team has been very responsive even though I'm still on a trial. There have been a few small glitches but they've done their best to fix them quickly. Overall I've found it more useful than other ambient AI scribes I've worked with.

Cons

Every now and then I notice small glitches but they usually get fixed pretty quickly so it hasn't been a big issue for me.