Heidi Health Reviews

“fantastic customer support

Pros

I have never experienced customer support this efficient and helpful. Joel was fantastic as he was quick, genuinely helpful and resolved everything fast.

Cons

I didn't run into any problems during this support interaction. Overall it felt smooth

“Ignored cancellation and unauthorized billing

Pros

There's nothing positive to say about a service that ignores cancellation requests, charges customers against their will and offers no clear way to resolve issues.

Cons

I tried to cancel my free trial multiple times over several days through emails, chat and account settings but all attempts were ignored. They still billed me and there's no clear way to reach a real person for a refund..

“Transformed practice but stressful billing

Pros

This tool has transformed how I run my clinical practice. It greatly reduces my workload, improves compliance and drawing insights from past sessions is extremely helpful. After the initial learning curve, it became a reliable part of my workflow.

Cons

Signup and billing were stressful. The trial is short and I didn't notice clear notice of automatic renewal for a full year. It took a month to resolve the charge with support. keep in mind apply any promo codes during the trial, as they won't be accepted afterward. This friction mars an otherwise superb program.

“was unable to delete account for weeks

Pros

I honestly cannot find any positive feedback to offer.

Cons

I have been trying to delete my account for weeks but the system returns an unable to delete error each time. Despite contacting support via chat and email, my account remains active against my will. This raises concerns about what other personal data they might be holding without consent.

“Unreliable service

Pros

I cannot point to anything good about a service that doesn't work fundamentally and then shirks responsibility when it breaks.

Cons

On my PC the app is unreliable as it freezes when I stop a recording and doesn't save files. Support admitted it's a known issue but offered no fix timeline. They also refused a refund for a service they're clearly not delivering which is unacceptable.

“Helpful scribe but overpriced strategy

Pros

I have been using it for months and find the scribe's main function helpful and usable.

Cons

My biggest issue is pricing and strategy. The offering feels overpriced, especially the monthly per-user API integration fee which hurts small EHR providers. Charging partners for integrations seems counterintuitive when it should drive more customers. New features feel like clutter rather than meaningful improvements and the core ambient scribe capability could likely be replicated internally at lower cost.

“inconsistent documentation tool

Pros

Heidi looks like a promising documentation tool. I am staying open-minded and plan to experiment with it as a supplementary resource.

Cons

sometimes it works but it has completely missed transcribing patient accounts more than once. Support said the browser version is inferior to the app but that didn't increase my confidence. For now, I avoid depending on it for critical documentation and still type up every interaction myself.

“fabricates clinical details

Pros

This has the makings of a useful product. The automated scribe concept drew me in and when it works as intended, it genuinely helps lighten the workload.

Cons

The scribe feature is too inconsistent and often fabricates clinical details, like falsely labeling patients as smokers or heavy drinkers, creating litigation risk. Any time saved is lost correcting errors. It also fails as a learning system, not carrying manual patient info into letters. Support was generic and unhelpful. After months of unresolved issues, I gave up. The app stopped working and the team's excuse felt flippant. It took three days to get a partial refund. This felt less like a medical tool and more like dealing with teenagers.

“Trial could not be used

Pros

I was given a two-week trial of the Pro tier but never managed to use it, even though our IT team confirmed no firewalls or blocks were in place.

Cons

I couldn't get the product to work during the trial due to technical issues. The lack of customer support such as no response to my outreach made it a definite no-go, regardless of potential performance.

“vast potential but inaccurate details

Pros

As a clinician, I see enormous potential in this tool. It's a brilliant concept and feels like the natural next step for our field. I understand building this technology is costly and I'd gladly pay if it consistently saved me time with usable notes.

Cons

The accuracy isn't where I need it. It often omits key elements and invents details, like falsely claiming a patient was a drug user. Such dangerous mistakes make it impossible to justify paying now. I'd be open to a low-risk trial, like a single-month subscription, to evaluate improvements.

“Strong software but unfair pricing

Pros

The software is genuinely strong at its intended purpose as it does exactly what it promises. The trial matched my needs well and since I was satisfied, I purchased the full product for $800.

Cons

While the Pro trial looked perfect, after paying $800, I found the Halaxy integration crucial for my workflow was disabled unless I upgraded to a $650 Practice license. This tiered pricing feels unfair for a solo practice, forcing an unnecessary upgrade. Without integration, I manually copy notes into Halaxy which waste wasting time. Plsu the pricing feels unfair and not transparent.

“No redeeming features for android

Pros

I have absolutely nothing positive to say about this app. I mean it has not a single redeeming feature.

Cons

As a clinical psychologist, I use it on my Android S24 for long diagnostic interviews. On August 28, 2025, it only transcribed the first 30 minutes and last 5 minutes of a session and everything else vanished. Support said the Android app hadn't been updated and they knew about the issue but didn't notify users. Losing three hours of transcription affected my work and their dismissive response convinced me they cannot be trusted. I won't use HH anymore.

“Service getting worse and unreliable

Pros

When it functions properly, the generated notes are top notch and useful.

Cons

The service seems to be getting worse, with new technical problems like false cannot hear me alerts. It completely failed to transcribe a 1.5-hour visit, doubling my charting time. The experience has been awful and feels like a breach of trust.

“Support team really understands the software

Pros

The support team really understands the software. Most issues are either fixed or worked around with a suitable alternative quickly.

Cons

Support has been so effective that I haven't run into any ongoing issues that would count as a downside.

“Game changer with great support

Pros

This tool has been a game changer in my practice, noticeably improving my daily workflow. I also had a great support experience as Charles replied quickly and dug into the problem until it was fully resolved.

Cons

well the only problem I faced was handled flawlessly by support.

“Struggling to find reliability

Pros

I am struggling to point to anything it does reliably enough to recommend. I paid for a dictation tool that misses about half of what I say. There's really no pro here.

Cons

I have been using Heidi for months and it's getting worse. During dictation sessions, it fails to capture about half of my words in a five-minute recording, often requiring regeneration. Free trials of other tools perform much better. I regret spending nearly $800 AUD on something unreliable and getting a refund has been a struggle.

“Best support for speed and precision

Pros

Absolutely the best support. Joel listened while I explained my goals and frustrations. Even after preparing with all available resources, the issue came down to context and phrasing. Compared to Dragon, Heidi achieves a level of speed and precision I had not experienced. Joel helped me clear that hurdle in about an hour so thank you!

Cons

No complaints as everything is top-notch.

“Worst customer support experience

Pros

I honestly have nothing positive to share, As per me it's the worst.

Cons

Customer support has been terrible. I paid for the annual plan and expected better. While notes can be decent, the app is awkward to use, slow to generate notes and inconsistent in transcribing sessions. I have to jump between sessions for basic patient info which isn't helpful when busy. I am unsure how my practice can scale with it. The desktop and browser versions produce different SOAP notes from the same custom template. For the price, these issues are unacceptable. After dealing with support today, I am completely dissatisfied.

“Desktop ambient listening works well

Pros

On my desktop, ambient listening worked well with Google Voice in a browser, even without the recommended setup. I also like the practical workarounds shared like using paragraph as a trigger, specific nouns for snippets or HTML tags for line breaks. I understand some transcription limits come from the underlying OpenAI models and am patient.

Cons

The phone app is a letdown as it won't transcribe phone call audio, making it feel like a glitchy memo recorder. The newer OpenAI transcription option seems worse than the older version and custom vocabulary isn't reliable. There's also a bug where custom templates don't show up right after login. The AI's unpredictable behavior, even with the company's advice to experiment, makes it feel like they don't fully understand the model.

“App no longer lives up to reputation

Pros

I used to think this app was great but lately it hasn't lived up to that reputation.

Cons

Like others, I found it fantastic until about a month ago. Recently, it started transcribing incorrectly labeling my words as the client's making editing notes take more time than writing them myself. I am trying Novonotes but it's not an improvement. It's disappointing because Heidi felt amazing when it worked. I'd love a pay-as-you-go option, as a monthly subscription doesn't suit my one day a week clinic. Currently, I wouldn't subscribe due to unreliability but I hope it returns to its previous quality.