Helpjuice Reviews

“best-in-class knowledge base”

Pros

We used this tool for our knowledge base and it's been an excellent choice!! The design is flexible, the analytics are extensive and overall it feels best in class for this kind of software. It's easy to work with, clear, visually polished and the support team has been amazing.

Cons

A few features seem like they would be more valuable for other types of customers while different ones line up better with what our team specifically needs.

“excellent multilingual knowledge base”

Pros

Has been a really solid knowledge base solution for our website. It's simple to organize sections, the search works very well, the document editor is nice to use and it also supports multiple languages. There's honestly a lot to appreciate here and I'd definitely recommend it.

Cons

I really don't have any complaints. It was very simple to install and get up and running.

“powerful customization and content control”

Pros

One of the best parts of the platform is how much you can customize the articles along with the strong set of features it offers for organizing and managing all the content.

Cons

The part that could use some work is the search function. When there are a lot of similar topics it can sometimes be a little tricky to locate the exact article you need.

“powerful search and clear structure”

Pros

Getting started with the platform was fairly easy and the way content is organized through categories, articles and permissions makes sense right away. The search works very well which is especially important when people need to quickly find relevant information in either internal or external documentation. It also offers enough customization for most typical requirements. We were able to match the knowledge base to our branding and make layout adjustments when necessary. The analytics are genuinely helpful for spotting which articles get the most attention and where content gaps might exist. Support has also been responsive whenever we needed help especially with configuration or technical questions which made specific adjustments much easier to implement.

Cons

A limitation is that the editor can feel a bit restrictive when trying to create more advanced formatting or structured page layouts. Workflows around multilingual content management also need to be configured carefully otherwise it's easy to run into inconsistencies. On top of that some tasks involve extra manual steps compared with documentation platforms that offer deeper built in integration.

“sso and accessible knowledge base”

Pros

Single sign on makes access quick and convenient by removing the trouble of password resets and ongoing password management. After signing in the interface feels very user friendly and the tagging system helps prevent duplicate articles and repeated content.

Cons

Since I started using it in 2023 I haven't come across anything I dislike.

“packed with features”

Pros

There's a wide range of features included and the customer support team has been really solid whenever needed.

Cons

The interface can feel a bit cluttered at times and I think it could benefit from changes in its visuals.

“exceptional support all the way”

Pros

If Carlsberg made knowledge bases they still probably wouldn't match this software! The whole experience from beginning to end has been outstanding. The team is always approachable, incredibly quick to respond and clearly committed to making sure everything runs exactly as it should. Their customer service is on another level and is honestly one of the biggest reasons it stands out! Ivanna and Amire especially deserve a mention because they've been amazing to work with. They're always available, fast to help and consistently go above and beyond with every request whether it's something minor or a bigger ask. Their support made the entire process feel smooth, low stress and even enjoyable. If you're planning to build a new knowledge base or improve the one you already have, I'd absolutely recommend this tool! It's not often you come across a product supported by such a professional, dedicated and genuinely helpful team but this option delivers across the board!

Cons

My only real regret is not getting started with HelpJuice earlier.

“outstanding support and polished ai”

Pros

There's a lot to appreciate about Helpjuice. The finished product looks polished and professional and the AI genuinely does what it's supposed to do. Their migration service was exceptional and the custom modification team was incredibly impressive. I honestly haven't come across another company that delivers both a product and support at the level Helpjuice does.

Cons

I can honestly say I haven't run into any downsides.

“powerful training and ai hub”

Pros

Has been an excellent resource for our support team. It gives new hires quick access to training, makes it simple to find knowledge fast and the AI features are useful for both our team and our customers. Other than that the Helpjuice support team is responsive, efficient and genuinely helpful.

Cons

One thing I'm not a fan of is the editing access. I'd prefer to have the ability to make edits on my own.

“custom help center done right”

Pros

Getting a custom looking help center off the ground with this platform was much more easy than I expected. I managed to build everything from scratch in just a few weeks without touching any code which gave me a really nice mix of independence and support. And whenever something more technical comes up I'm happy to hand it over to their experts, who are consistently available and helpful. That level of backup alone brings a lot of peace of mind. Recently their support team jumped on an urgent issue I had accidentally caused with my articles and fixed it incredibly fast. The integrations are excellent and the pricing feels very fair for a growing team.

Cons

Every now and then links inside articles break or an article gets switched to private even though I didn't change it myself. Still, those smaller technical hiccups are far outweighed by everything the platform does well.

“helpful support and clean flow”

Pros

Starting off with this software was very easy since the platform is simple to use. I also appreciate how willing the technical support team is to assist whenever we need help. It gives me a clean, user friendly workflow which makes the experience better for people visiting the website to learn.

Cons

The support request process still has room for improvement. The chat does not always provide the help I need and sometimes it takes a while before a technician gets back to me.

“accessible editor and responsive support”

Pros

Working as one of the key contributors to our knowledge base I've really valued how accessible and user friendly the editor feels. It's clear, simple to move around in and makes both creating and organizing content pretty effortless. Their customer support is another highlight especially the live chat. Anytime I've needed help the team has been quick to respond and genuinely helpful which matters a lot when you're managing a large internal knowledge base.

Cons

There's a lot I appreciate about the tool but a few things could definitely be better. I really miss having live chat support available directly while I'm in the editor. Swifty AI works fine for basic questions but when something more complicated comes up being able to reach a real person is much more helpful. I've also noticed that Swifty AI can have trouble giving accurate answers for our billing related scenarios which slows things down. Another change I'd really welcome is when inserting one article into another piece of content: having a hyperlink that opens the article in a separate window would be much better than searching through published articles and hoping the first sentence shown is the right one. And while we do enjoy using Swifty AI chat overall it would be even more useful if incorrect answers could be flagged right inside the chat and automatically sent to editors as feedback. That kind of loop would make the tool even stronger.

“helpful support, dated editor”

Pros

Customer support has been reliable I use the platform often and the code editor section is convenient to work with.

Cons

The editor design feels quite outdated and using its features can be difficult at times.

“support team game-changer”

Pros

This software has completely changed how our support team works! The AI powered search and chatbot let customers find answers on their own which has cut down our case volume quite a bit and given our team back a lot of valuable time. Getting everything set up was surprisingly easy too so we were able to launch quickly without much trouble. I'd definitely recommend it to any team wanting to optimize their support workflow.

Cons

At first we were hoping for a platform that could be secured behind single sign on so competitors wouldn't be able to access it and that wasn't available. That said it did integrate into our own portal without much trouble which ended up being the best option for us. Now it's securely tucked behind the customer logins we help our users create.

“versatile knowledge base for support”

Pros

It's been a really strong tool for storing procedures for my customer care team. The platform is flexible, lets us add keywords to make searches quicker and also gives users a way to leave feedback or suggest updates when documents need changes.

Cons

Nothing major comes to mind right now. Even with keywords added to improve search there are still times when certain articles don't show up as expected.

“all our docs in one place”

Pros

Having the tool has been a big help for keeping documents, instructions, customer details and plant information all organized in one place! It's made it much simpler to point new hires and coworkers to the right site so they can find the support they need for their daily work.

Cons

Some terms like "slugs" and a few things that come up in the dashboard when creating an article from a template could use clearer explanations so it's easier to understand the next step.

“powerful search and ai chat”

Pros

The keyword search works really well and the AI chat is also very capable.

Cons

Working with tables is still a trouble. Even though the AI understands the data inside them placing a table properly in the knowledge base isn't very convenient.

“smart ai from our articles”

Pros

One feature I really appreciate is that the AI can pull from our own articles when generating responses. If an answer comes back a little off, we can reword parts of the article and that helps the AI return more accurate and reliable information afterward.

Cons

While editing an existing article the page keeps refreshing over and over which makes the whole process pretty disruptive.

“reliable search and article management”

Pros

Creating and organizing articles on this platform feels very easy and the search feature has been consistently effective whenever I need to find something quickly.

Cons

Like most publishing tools it doesn't always display articles exactly the way I expect. Every now and then I have to go back and make small fixes like correcting a link button, adding a missing space or cleaning up the formatting so everything stays consistent.