Michel L.
Government Administration, 51-100 employees
More than a year
“Organized campaign management”
Pros
What I've liked most about this tool is how it lets me manage and work on different campaigns from one single platform which makes everything feel faster and much more organized.
Cons
One downside is that there are occasional unexpected disconnections and some intermittent issues with email account connections which can interrupt the workflow.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Miguel R.
Higher Education, 51-100 employees
More than a year
“highly flexible”
Pros
It's a very flexible platform and supports many different configuration options. The product is quite effective and reliable and there's clearly a strong team behind it.
Cons
At times setting it up can be complicated because of the large number of available options. Development work also doesn't always move as quickly as we would like.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Banking, 500+ employees
More than a year
“Positive experience”
Pros
It turns omnichannel customer communication into something real, efficient and clearly focused on improving the overall experience!
Cons
When it comes to setting up new campaigns we still depend quite a bit on technical support and that slows down how quickly we can move.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
PAULO C.
Textiles, 51-100 employees
More than a year
“powerful tool”
Pros
Having everything in one platform makes a big difference. Real time monitoring is very useful, the integrations and API work well and the security level feels excellent. It also gives confidence knowing it is backed by a well established company.
Cons
The setup can be quite complex, support is occasionally a bit slow and it takes sometime to get used to. Also there can be some occasional freezes and slowdowns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
florencia j.
Higher Education, 51-100 employees
Less than a year
“custom reports that deliver”
Pros
It's a tool that lets you create your own reports and get personalized data statistics customizeed to exactly what you need.
Cons
At times the supervisor menu has glitches and doesn't show the exact data so you have to refresh and reopen the app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Oscar Alberto Q.
Computer Software, 500+ employees
Less than 6 months
“rapid service deployment”
Pros
Setting up services is quick and getting them operational doesn't take long. The administration side is also quite flexible which helps a lot when creating and adjusting commercial strategies.
Cons
A few technical tasks still rely on the help desk which can slow down the resolution of specific operational issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Borja L.
Primary/ Secondary Education, 500+ employees
Less than 6 months
“Shows greater potential”
Pros
This platform has a lot of potential especially with its mailbox detection and omnichannel capabilities.
Cons
Setting up campaigns and configuring WhatsApp is not very easy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Carla C.
Marketing and Advertising, 51-100 employees
Less than 6 months
“productive agents, limited reporting”
Pros
The agents are very productive during the time they are connected.
Cons
Some data has very little visibility through the reports that are currently available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8