Keatext Reviews

“Gives very good insights”

Pros

this platform has proved to be great for us. It comes with a lot of useful features and helps improve the way we handle customer feedback in a more efficient manner. The comparative analysis feature has been especially valuable and has helped me quite a bit.

Cons

With software like this some users could definitely benefit from having more how-to videos or supporting documentation.

“support was great!”

Pros

A fantastic tool for my work. It helps me pull meaningful insights from data and turn them into visualizations very quickly. The platform feels simple to use which makes the whole process much faster and their team has been incredibly supportive, whether it's through training sessions or handling scrape requests with a very fast turnaround. It definitely isn't inexpensive but the value is absolutely there, both in what the tool can do and in how much time it saves compared with writing scrapes and doing everything manually.

Cons

A few workflows and sections of the platform still come across as a bit dated.

“Text analysis capabilities are worth it”

Pros

This tool sure can handle and analyze thousands of rows of text data which is a big advantage when working with large datasets.

Cons

This product's limitations are pretty obvious. Every time the data gets updated, the filter settings go back to default even if the columns are unchanged and still in the same order. Setting up filters also feels more tedious than it should and it would be far more adaptive if fields could be dragged and dropped the way they can in Excel Pivot Tables or Tableau. The AI only seems to understand very basic typos so making sure thousands of text rows are fully cleaned up becomes a lot of work. It also feels overly binary in the way it interprets language, treating nouns as topics and adjectives as sentiment without understanding that phrases like "reliability is great" and "reliable product" are really expressing the same thing. retraining the AI is not well explained at all, with very little direction on how that process actually works. In the end, the AI comes across as too one-dimensional and misses nuance or anything implied between the lines.

“best customer insight platform”

Pros

I used this software with a client and it has been such a positive experience. It offers a lot of possibilities for improving marketing and there are so many practical ways to put it to work. It has been especially useful for clients who were having trouble understanding their customers and wanted to build stronger buyer personas which is why Ive ended up recommending it to several of them. The app is user-friendly, genuinely enjoyable to work with and makes day-to-day tasks feel less tedious. ALSO, he customer support has been excellent. It also does a really strong job of tracking customer sentiment, trends and other insights across multiple channels.

Cons

One thing that doesn't make much sense is that IPs from several countries are blacklisted which prevents some potential clients from even accessing the website. For a tool positioned for a global audience, that feels unnecessarily restrictive. I'd also say the third-party integrations still need improvement.

“A very clean interface”

Pros

The interface is really user-friendly and moving from one page to another feels very natural. I also like that you can keep clicking on words to dig further into the details.

Cons

Thesaurus feature can be a little frustrating at times. Even after merging words, they still sometimes show up separately. It would also be helpful to have a word cloud option for the entire database.

“well-presented sentiment insights”

Pros

Found its visuals to be quite strong and importing data was simple. It was genuinely interesting to watch the analysis confirm or challenge my hypotheses. This was the first time I used a tool with sentiment analysis presented this clearly and I was able to export insights from my analyses that turned out to be very valuable.

Cons

Its sentiment analysis really needs a large volume of data to be meaningful. Even though I liked the output, I could not get much value from smaller data sets. The accuracy was off at times so I still had to manually review the data afterward.

“great text tagging feature”

Pros

Sentiment scores along with text categories like problem, praise, suggestion and question is really good.

Cons

Data usage is tied to your pricing plan so if you upload the wrong file by mistake or the data was not prepared properly and you need to delete it and upload again, it still counts toward your limit. That said, the software has been very accommodating in the past and has made exceptions to increase the limit in these situations.

“clear interface works for us”

Pros

Its simple to navigate. The keyword groupings are helpful and the sentiment measurement graphs present the data in a very useful way.

Cons

Nothing specific to complain about at this stage since we still haven't finished testing the product. That said, it would be nice to have a complementary option for additional data formats.

“quick setup”

Pros

Working with it is very simple and the analysis process is simple to pick up. ita easy to learn because the software is thoughtfully designed and adaptive to learn. Whenever I had a question, the team was available to help. Within just a few hours, I was already able to use it independently.

Cons

The analysis features were not entirely aligned with what I was looking for and the lexical analysis would benefit from having more statistical methods for handling larger datasets.