Last Updated
Overview
Keatext offers an AI-powered platform to unify and analyze customer feedback from multiple channels. While its advanced filtering may require initial setup, its powerful automation ultimately streamlines analysis. Moreover, its ability to generate prioritized recommendations helps businesses effectively improve customer satisfaction and make data-driven decisions.
Overall Rating
Based on 9 users reviews
4.2
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
Custom
Keatext Specifications
- Self-Service Dashboards
- Multi-Language Support
- Entity Extraction With Text Analytics
- Predictive Capabilities
What Is Keatext?
Keatext is an Artificial Intelligence (AI) software that transforms unstructured text from surveys, reviews, and support tickets into clear business intelligence. It helps organizations with large volumes of feedback move beyond guesswork by using AI to identify key trends and root causes of customer dissatisfaction. Through features like key driver analysis and AI-based recommendations, Keatext software empowers businesses to make data-driven decisions that measurably improve the customer experience.
Keatext Pricing
The Keatext cost ranges in the following three plans, alongside a 14-day free trial:
- Basic: $550/month
- Pro: $999/month
- Enterprise: From $1,650/month
Disclaimer: The pricing is subject to change.
Keatext Integrations
The software supports integration with multiple platforms, such as:
- Zendesk Suite
- SurveyMonkey
- Qualtrics
- ServiceNow
- Alchemer
Who Is Keatext For?
Keatext is ideal for a range of industries, including:
- Logistics
- Software and technology
- Cosmetics
- Marketing
- Automotive
- Hospitality
Is Keatext Right For You?
Keatext is the ideal fit for organizations seeking to transform a large volume of unstructured feedback into a strategic action plan. Its standout capability is its AI, which not only reveals what customers are saying but also recommends which issues to address first for the most significant impact. Trusted by leading brands such as Lenovo and Intelcom, Keatext ensures data security through robust measures, including ISO certifications and hosting on AWS, with policies that align with HIPAA objectives.
Still not sure about Keatext? Contact our support team at (661) 384-7070 for further guidance.
Keatext Features
Trend Detection
This tool automatically monitors data over time to identify emerging trends and anomalies as they occur. This proactive capability allows businesses to quickly track shifts in customer feedback. Therefore, it enables rapid responses to new opportunities or escalating problems before they become widespread.
AI-Based Recommendations
The platform’s AI engine analyzes feedback to pinpoint the exact actions required to enhance key metrics like NPS or CSAT. It moves beyond simple data reporting by providing a prioritized list of suggestions, ensuring team efforts are aligned with impactful outcomes.
Advanced Sentiment Analysis
Going beyond basic positive and negative labels, this feature uncovers specific customer intents, such as direct questions, suggestions, or complaints. It provides deeper, more actionable context behind sentiment scores, eliminating guesswork and revealing the true voice of the customer.
Key Driver Analysis
This feature utilizes a quadrant chart to visually distinguish which issues have the most significant impact on customer satisfaction scores. It helps teams prioritize their efforts by focusing resources on improvements that will deliver the most measurable and meaningful results.
Global Filtering
This functionality provides powerful control over data analysis by allowing users to apply global filters across all dashboards. Insights can be segmented by any criteria, making it easy to create and share specific, relevant views with different teams and stakeholders.
Pros And Cons of Keatext
Pros
Offers AI-driven recommendations for action
Supports a unified omnichannel feedback dashboard
Streamlines in-depth sentiment and intent analysis
Facilitates automated detection of emerging trends
Cons
Initial data filtering needs attention
Complex topic grouping and filtering
Lacks a dedicated mobile app
Keatext Reviews
Total 9 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars56%
3
Stars11%
2
Stars0%
1
Stars0%
Share your experience
kerem t.
Consumer Goods, 500+ employees
Less than 6 months
“Gives very good insights”
Pros
this platform has proved to be great for us. It comes with a lot of useful features and helps improve the way we handle customer feedback in a more efficient manner. The comparative analysis feature has been especially valuable and has helped me quite a bit.
Cons
With software like this some users could definitely benefit from having more how-to videos or supporting documentation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Katherine F.
Management Consulting, 1-10 employees
More than a year
“support was great!”
Pros
A fantastic tool for my work. It helps me pull meaningful insights from data and turn them into visualizations very quickly. The platform feels simple to use which makes the whole process much faster and their team has been incredibly supportive, whether it's through training sessions or handling scrape requests with a very fast turnaround. It definitely isn't inexpensive but the value is absolutely there, both in what the tool can do and in how much time it saves compared with writing scrapes and doing everything manually.
Cons
A few workflows and sections of the platform still come across as a bit dated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon C.
Management Consulting, 500+ employees
Less than 6 months
“Text analysis capabilities are worth it”
Pros
This tool sure can handle and analyze thousands of rows of text data which is a big advantage when working with large datasets.
Cons
This product's limitations are pretty obvious. Every time the data gets updated, the filter settings go back to default even if the columns are unchanged and still in the same order. Setting up filters also feels more tedious than it should and it would be far more adaptive if fields could be dragged and dropped the way they can in Excel Pivot Tables or Tableau. The AI only seems to understand very basic typos so making sure thousands of text rows are fully cleaned up becomes a lot of work. It also feels overly binary in the way it interprets language, treating nouns as topics and adjectives as sentiment without understanding that phrases like "reliability is great" and "reliable product" are really expressing the same thing. retraining the AI is not well explained at all, with very little direction on how that process actually works. In the end, the AI comes across as too one-dimensional and misses nuance or anything implied between the lines.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of Keatext?
The typical users of Keatext features are from a range of industries, including logistics, software and technology, cosmetics, marketing, automotive, and hospitality.
What language does Keatext support?
Keatext is primarily available in English and French, with AI-powered translation support for over 50 other languages.
Does Keatext have a mobile app?
No, Keatext does not offer a dedicated mobile app.
Does Keatext offer an API?
Yes, Keatext offers an API.
What level of support does Keatext offer?
Keatext software provides support through email, chat, a help center, and general resources, such as guides and blogs.
What other apps does Keatext integrate with?
Keatext integrates with various third-party applications, such as Zendesk, SurveyMonkey, Qualtrics, and ServiceNow.
What types of pricing plans does Keatext offer?
The Keatext price is structured into three plans: Basic ($550/month), Pro ($999/month), and Enterprise (from $1,650/month). Request a personalized Keatext pricing quote for your business.