Anonymous
Sporting Goods, 51-100 employees
“Good website experience”
Pros
It offers a chatbot that's simple to implement, build and refine, while also helping create a better experience for people visiting your website.
Cons
Adding an AI chatbot does come with extra work and ongoing maintenance although it has the potential to save a lot of time in the long run.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emil A.
Mid Market, 51-100 employees
“smart support and fast replies”
Pros
Using Kindly has been very effective for us, with smart, practical solutions that really work. We've been in touch with their team several times over the period we've used the platform and one thing we especially value is how quickly they respond whenever we need help. We've also had multiple analyses done on our bot and Kindly doesn't just review it... they also come back with plenty of useful suggestions for improvement which we highly appreciate. it's very simple to set up and just as simple to launch.
Cons
Nothing I dislike. If I were to give some constructive feedback, I'd say I'd love to see them move a little faster when implementing changes based on received feedback. That said, the current system already works exactly as intended so it's really only about small adjustments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Leisure, Travel & Tourism, 51-100 employees
“fantastic support”
Pros
Working with Kindly has been a really positive experience for us. They respond very quickly whenever we run into an issue or need help and that has made a big difference. Our Customer Success Manager has done an excellent job understanding the challenges we face and consistently comes back with thoughtful, smart solutions that fit our needs well.
Cons
There's nothing specific that I can think of as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retal, 51-100 employees
“I like their friendly team”
Pros
Working with the this platform has been very simple and the team has been incredibly friendly and supportive throughout the process. It really feels like we're all aiming for the same thing, building an amazing chatbot together.
Cons
No con to report from us!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Banking, 51-100 employees
“reliable automation”
Pros
Over the years, the platform has grown significantly and proven itself to be a dependable solution for automating simple customer inquiries especially when the volume gets too high to manage manually.
Cons
There does seem to be a bit of a gap between the back-end developers working on product improvements and the people training clients on how to use the system. That disconnect seems to create some bottlenecks when it comes to relaying feedback and following up on questions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madeleine K.
Mid Market, 51-100 employees
“Responsive support is a plus”
Pros
Getting started with it was simple, we receive weekly updates from our contact person and the support has been excellent.
Cons
Im really pleased with everything so far :)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas A.
Small Business, 11-50 employees
“impressive gpt-powered chatbot”
Pros
Adding this chatbot to our website has been a fantastic move. The way it uses GPT technology is genuinely impressive and the level of innovation behind it really stood out to us. We're also very pleased with the team that supported us throughout the setup and made the integration into our website feel smooth.
Cons
At this point, we haven't run into any issues or concerns to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10